Hanson Electrical and Kitchens Reviews 761

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the helpful and professional staff for their excellent service and advice. Customers consistently highlight the ease of online ordering, the wide selection of products, and the competitive pricing. The delivery service is often described as efficient, timely, and respectful, with many appreciating the drivers' friendly demeanor and willingness to go above and beyond, including installation and removal of old appliances. However, some customers experienced significant issues with kitchen installations, citing problems like incorrect measurements, wrong colored panels, and incomplete projects. These reviewers also noted poor communication regarding delivery schedules and a lack of accountability from the kitchen manager when complaints were raised.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the friendly, efficient, and helpful delivery... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient experience... See more

Product

Customers had positive experiences with product, often highlighting the wide selection of brands and... See more

Order

Clients share positive opinions on order, highlighting the ease of online ordering and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Decided to give Hanson Electrical a try for the first time after an unhappy experience with a big name company (they shall remain nameless!). Overall very happy - website was easy to use, good selecti... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely a 5 star company

Absolutely a 5 star company. Their prices are very competitive, their range of goods is as good as many bigger stores, and their level of service and working hard for customer satisfaction is second to none. Everybody is very pleasant and helpful, and Hull is lucky to have Hanson Electrical and Kitchens around.

23 March 2026
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Sue for the great review.

Rated 4 out of 5 stars

Great price for the washing machine & good customer service

Great price for the washing machine, recycling of old machine & removal of packaging. Excellent customer services arranging delivery & on the date I requested. Delivery was in the morning when I had been told it would be in the afternoon, but I was able to accommodate that & I'd rather the delivery be early than late. Efficient & friendly delivery drivers. Would shop there again.

19 March 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Sarah for the great review, sorry for the delivery time being earlier then expected.

Rated 5 out of 5 stars

Fabulous kitchen from Hanson’s

From the very first time we visited Hanson’s to potentially choose a new kitchen we were treated with fabulous customer service by Chris and Steve who were knowledgeable and extremely professional
We did choose a kitchen from Hanson’s as the choice and quality was amazing, Dave’s expert eye sealed the deal on our choice of Quartz, Chris and Steve gave excellent ideas to truly design an extremely bespoke kitchen to match everything and more that we wished for
The whole buying, installing and care during our kitchen experience was exceptional, the knowledge of the staff and being able to buy all our appliances in one place made choosing the kitchen such a lovely and easy experience.
We would 100% recommend Hanson’s to anyone, we are delighted with our beautiful kitchen
Hanson’s also recommended Padfix, Shane project managed everything, we didn’t have to worry about anything Chris and Shane managed all the design, building work and fitting of the kitchen
Thank you to Dave, Emma, Chris, Steve Tom, all the Hanson’s staff and Shane, James and all their staff at Padfix for all your knowledge, recommendations, professionalism, fabulous ideas, which resulted in a lovely experience buying and fitting a truly gorgeous kitchen from Hanson’s / Padfix

20 March 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you so much Vicky for taking the time to leave us this amazing review, it's greatly appreciated.

Rated 5 out of 5 stars

Easy to order

Easy to order, good price, contacted me to confirm everything and delivered on time, Highly Recommended

4 February 2026
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Ian.

Rated 5 out of 5 stars

Amazing price, product and service

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very reasonable. They delivered quickly, installed and removed the old washing machine. A fantastic product, great delivery guys. I won't go anywhere else now. Come on guys support your local supplier, I couldn't have done it without them.

4 February 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Soraya for such a wonderful review, we really appreciate it.

Rated 5 out of 5 stars

I ordered on the Friday evening and was…

I ordered on the Friday evening and was sent an email almost immediately stating i could collect the next day. I collected later that week, and was helped into the van by the guys working there, no problems whatsoever.
great place to shop

31 January 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Craig for a great review.

Rated 5 out of 5 stars

Kitchen fitting and additional work

Steve Hardy at Hansons planned and supplied our kitchen. We required a lot of additional building, electrical and plumbing work. Ant Renfree coordinated all the work, fitted the kitchen and carried out some additional work for us. Everything ran really smoothly, any issues were sorted quickly and professionally and the experience was made as stress free as possible for us. The kitchen is excellent quality and the work carried out by all the trades was of a really high standard. We love the finished kitchen. Would not hesitate to recommend Hansons and their contractors.

5 January 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Andrea for taking the time to leave us a brilliant review.

Rated 5 out of 5 stars

New Tumble dryer

Always bought from Hanson Electrical, good friendly service and love supporting local businesses, bought a tumble dryer this time.

Cheers Paul

30 January 2026
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Paul.

Rated 5 out of 5 stars

Very easy to buy online and rang the…

Very easy to buy online and rang the same day asking about access to the premises and a delivery estimate on the day. The guys were friendly and respectful to our property would highly recommend

22 January 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Gemma.

Rated 5 out of 5 stars

Fantastic independent retailer

From start to finish, our experience was first class. We placed our order over the phone on Friday and requested a delivery for the Monday, which was confirmed.

The driver called us half an hour before delivery (as promised) and arrived on time. The drivers were extremely pleasant and helpful, which was refreshing to see.

It's not the first time we've used this independent retailer and won't be the last.

Forget faceless online organisations and support your local, independent retailer!

26 January 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Kath for this great review.

Rated 5 out of 5 stars

Competitive price

Competitive price, friendly and helpful staff, prompt efficient service.

11 January 2026
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Reply from Hanson Electrical and Kitchens

Thank you Elisabeth for the great review.

Rated 5 out of 5 stars

Amazing service

Amazing service, ordered a fridge freezer late afternoon, and the guys delivered early next morning, as promised. Great team all round, from ordering to delivery.

17 December 2025
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Reply from Hanson Electrical and Kitchens

Thank you so much for taking the time to leave us a great review.

Rated 5 out of 5 stars

Good service all round

good product, installers were punctual and polite - good service

14 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for a great review.

Rated 5 out of 5 stars

Ordered my tumble dryer and came in…

Ordered my tumble dryer and came in afew days at a morning time slot to suit me. Text me and was there in 10 minutes. Professional from ordering to delivery. Would definitely go with Hansons again and recommend to anyone. Thankyou for a stressfree experience.

14 December 2025
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Reply from Hanson Electrical and Kitchens

Thank you Amanda for leaving us a great review.

Rated 5 out of 5 stars

Excellent service

Product in stock, delivery in 2 days, delivered at tge time given, friendly staff.

20 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Angela for a great review.

Rated 4 out of 5 stars

4.5*It would have been a 5 if the…

4.5*It would have been a 5 if the delivery men had rung half hour before they delivered as I was told they would. I was in the back garden and they came to the front so missed them . So had to rearrange delivery . Apart from that everything was fab . I would buy again from them .

3 December 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered online on a Wednesday evening for free delivery on Friday. Received a call on Thursday morning to thank me for the order and explain the delivery slot. The delivery driver rang when they were 15 minutes away and delivery was extremely friendly and efficient. Can’t fault the service

10 December 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Kathryn for such a great review.

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