Hampshire Generators Reviews 

294
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and efficient resolution of issues, including replacements and repairs. The staff are frequently described as exceptionally helpful, polite, and professional, often going above and beyond to assist. People appreciate the outstanding customer service, noting clear communication, quick responses, and dedicated after-sales support. However, some customers also noted issues with product quality or items arriving faulty. Several people reported receiving products that were broken, defective, or developed mechanical problems shortly after purchase. These experiences included generators failing to work, solar panels arriving damaged, or power packs becoming faulty.

What people talk about most

Service

Users describe positive interactions with service, highlighting the excellent and efficient customer service... See more

Product

People report ambiguous experiences with product quality and functionality. Many customers praise products... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the helpful,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the solid build and lower cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazi... See more

Rated 5 out of 5 stars

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't b... See more

Rated 5 out of 5 stars

My trusty Honda EX650 generator had been neglected for a number of years and would only run with the choke on. I contacted Hampshire Generators who said they would look at it to see what the issue... See more

Company replied

Rated 5 out of 5 stars

I would like to comment on the after sales service provided by Lucy as she has been really helpful. I enquired about returning one of the items I had purchased as it was surplus to my needs and Lucy r... See more


Company details

  1. Generator Shop

Written by the company

We specialise in the supply, installation and service of petrol generators, diesel generators and portable power stations. We are not only online resellers - we are engineers that maintain and repair this equipment in our own workshops.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(294)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service! (Anker 535 solar bundle)

Ordered an Anker 535 and solar panel bundle. Arrived home to find solar panel delivered but no power station, despite TNT delivery note stating the delivery consisted of TWO pieces.

Spoke to customer services and they were great, explaining that the power station would be delivered the next day due to it coming coming under ‘Dangerous Goods’. As stated it arrived promptly the very next morning before 9pm.

The customer service here is great. Polite, knowledgeable staff that will answer any questions you have throughout the whole process.

HIGHLY recommend this company and will definitely be a returning customer.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

Stuff in stock when it says it is (not true of all suppliers!). Smooth transaction. Very prompt delivery. Thanks

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to order on line. Order delivered on time as stated within 3 working days. Responded with my 1 query in a very helpful and pleasant manor

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Delivery & Product

Bought this on special offer for my husband's birthday. A Jackery 1000 Explorer. We used it for a 6 day camping trip with an non-Jackery solar panel and it performed really well. We did have to charge it a couple of times on an electric point due to bad weather, but it ran our lights and our fridge with ease. Very happy with the purchase and I have a happy husband.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Well designed

Bought Anker 535 Power Station. Incredibly fast delivery by Hampshire - better than Amazon. The equipment is well made and well designed, doing everything promised.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Bluetti

Although not used the BLUETTI yet customer services were excellent, delivery as said very happy.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service, good price, quick delivery. Had a question reference the warranty and it was quickly answered positively. Would recommend

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Hampshire Generators contacted me about my order and were absolutely helpful every step of the way. Because I was due to go away soon they made sure my order was shipped as soon as possible. I will always use them now for anything power wise I need for my campervan.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazingly quick service

Amazingly quick service, item had been processed within about 10 minutes of ordering. Item was with me by the end of the next day. Also at the lowest price! Cant fault them at all, would highly recommend them!

3 August 2023
Unprompted review

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