Hampshire Generators Reviews 

The starter battery failed on our Excel Power XL11000V 8KW in under a year with little to no residential use as a back up. It was sitting on a maintenance charger for most of the time but none the less still failed. Impossible to charge with intelligent or “dumb” charger.
The CS advisor noted the battery was excluded (along with pretty much everything else in their “catch all” warranty) which probably wouldn’t pass statute law under 6 months but in my case the failure occurred after this point in time. Totally intransigent and unhelpful. The failure happened in under a year and they should have been willing to replace.

Great company ....called for some advice pre-purchase and the staff member was excellent. Ordered my Jackery Explorer 1000 which arrived in perfect condition, earlier than expected. Always good to under promise and over deliver. Thanks guys, great job. Keep it up. Loads of companies sell the same product, but what separates the wheat from the chaff is customer service. This company understands that. First class!

Bought an eco flow power pack , reasonable price ,they took money then radio silence. Honestly thought this was a scam company as it was so disorganized. Website said 5-7 delivery but no sign of anything and no email follow up explanation
First email I sent ignored , spoke on telephone to disinterested staff who explained it “might” come next week.. second email I sent, wow they replied ! similar vague reply . No sign of product or even that it has been dispatched after seven days so requested a refund and bought elsewhere for seventy quid cheaper and tracked delivery. Strange company - obviously didn’t want my £700+ 🤷‍♂️

Recently I have purchased several items from Hampshire Generators which includes cables, solar panel and 2 x Generators, usually direct but once through Ebay.

Each and every time I have experienced fast delivery, good, professional communication either by phone or messaging and prices on par with the industry standard or cheaper.

My personal opinion on Hampshire Generators is that this company has shown consistently how to operate professionally and with courtesy.

I thought it would be a simple warranty replacement or refund but instead, it has been lots of emails and 'out of our hands' issues. From known faults with no recall, missed emails, supplier barcodes being corrupt, (which again was a known issue but they sent them out to try anyway?) someone leaving the company and their cases not being passed on, packages not being delivered to manufacture so technically they are out of warranty as they have been waiting for months, emails not responded to for weeks and now just waiting for someone to get back from holiday as they investigate why they didn't see email attachments that they said they saw . - super boring to deal with with no empathy for the customer and a lot of blaming everyone else. I think what must be happening is that the people on the after sales team don't have authority to say when enough is enough, we should probably just give this customer a credit note and let them get on with it. Instead I am here waiting fro the fourth person to start looking into it to get back from holiday who is apparently the operations manager......the mundane story continues. I don't even want the generator now as it was unreliable and cost me sales when I took it out on markets.

Fantastic service and next day delivery of generator.

Very quick delivery, appears to be well made.

easy to navigate website and make payment quike delivery well packaged and so far i have used power tools and in my opinion best bit of kit but i will be looking to buy another but a bit bigger BRILLIANT COMPANY

Friendly, efficient and fast. Plus good value too. Would happily use them again. Nice people to deal with

Excellent service.
Promp delivery and product as described.

First class service: Clear website, easy to order, goods arrived 24hrs later! Highly recommend.

This is the second generator I've bought from Hampshire Generators, the service and delivery for both orders was excellent.
A real pleasure to deal with a knowledgeable, friendly and efficient team. Highly recommended

This was a repeat order, everything kept very simple, delivery swift and efficient

When shopping for Ecoflow products HG prices are in line with other retailers. This means you don’t feel you are paying a premium for their impressive delivery times. When buying online delivery times vary greatly. I’m far from impressed with the majority. When dealing with HG you get good clear advice and fast delivery. It’s almost like they are located next door.

Ordered a connecting cable for my Ecoflow for my Solar panel, very helpful and informative staff and it was delivered the next day, perfect thank you 😊

GOOD PRICE FAST AND EFFICIENT DELIVERY WITH GOOD COMMUNICATION.

Quick delivery apart from not having any information about delivery it just arrived thought I would have had notification when it was coming

Before I ordered my generator I rang the office for advise and clarification which generator would best suit my requirements. The guy was most helpful and inspired me to make the right decision. On delivery I knew I'd made the right choice. It's been tried and tested since and it does exactly as respected. I thoroughly enjoyable experience. Thank you