Hampergifts.co.uk  Reviews 

1,186
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing an order online is completely straightforward, seamless, and entirely hassle-free. Reviewers often highlight the beautiful presentation of the gifts, noting that recipients are consistently delighted by the wonderful quality of the contents. Consumers highly value the reliable shipping service, which ensures that birthday and holiday surprises arrive safely and right on schedule. Some reviewers were not happy with delivery delays, noting that parcels occasionally arrived later than the specifically requested date. A few consumers also mentioned feeling somewhat disappointed when the received items appeared smaller or less impressive than originally anticipated.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting great looking items at good... See more

Delivery service

People report positive experiences with delivery_service, noting that packages arrive promptly and on... See more

Order

Clients share positive opinions on order, frequently praising the easy website navigation and simple online... See more

Quality

Users describe satisfaction with product quality, highlighting excellent produce, beautiful presentation, and... See more

Service

Reviewers mention positive feedback about service, noting that ordering and the overall process are excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was ,simple, choices amazing. The hamper gift was delivered courteously and correctly. A photograph shows it as exactly as the company advertised , the comments from recipient and family rave... See more

Company replied

Rated 5 out of 5 stars

I'm from Australia and I send surprise parcels to my dear friend a few times a year. Every single time, the delivery arrives exactly on the day I choose, the contents are exactly what I expect, and m... See more

Rated 5 out of 5 stars

Easy to use website. Order arrived on prearranged day and was well packaged. I ordered the Birthday Hamper and I had a slight concern as the items listed on the outer polythene packaging differed from... See more

Rated 5 out of 5 stars

The quality of the items in the hamper were thoroughly enjoyed by the recipient plus you kept in touch regularly letting me know when the hamper would arrive Ease of ordering on line (I live in Cana... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier

Written by the company

Beautifully presented gift hampers from a family-run business with over 20 years experience. We offer gifting options for birthdays, anniversaries, corporate thank-you's, get well soon presents as well as seasonal gifts for Mother's Day, Father's Day, Valentines, Easter and of course Christmas. From our St Albans premises, we beautifully assemble every basket & box by hand to give them the real wow factor. We have 1000s of happy customers over 20+ years. It's simple to order our hampers from anywhere in the world. And we're always here to help straight away if you've got any questions or concerns. As a small family-run business, we care about every customer. Our gift hampers are bursting with delicious artisan products. Many are from small UK suppliers and have won coveted Great Taste Awards.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,186)

193 reviews in the last 12 months

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Rated 4 out of 5 stars

Very easy to order

Very easy to order, and great communication/confirmation. The only small let down was that it wasn’t delivered on the day I’d specifically requested. It came earlier rather than later which was good, but other than that - very pleased with the service!

5 September 2025
Rated 5 out of 5 stars

Easy ordering, great selection, efficient delivery

Easy ordering process. Selection of baskets appropriate for what I was after. Efficient delivery with good tracking - thank you.

13 August 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Dear Natalie, thank you for your lovely feedback, we are delighted your baskets went down well!
We hope to see you again soon

Rated 1 out of 5 stars

So disappointed! This is a scam.

I have been waiting in anticipation for the golden, multi boxed hamper to arrive so I could take it in to the hospital staff who looked after me post my operation. The hamper arrived today and to our amazement the box was tiny! When we unwrapped it the size of the boxes were 1/3 of what I had expected. You couldn’t have fitted a lot of chocolates in each box. I decided to open the boxes and look at the contents. I was amazed! All the chocolates fitted into one box! There were a few shortbread biscuits, a tiny after 8 box, and a couple of other really cheap and tiny packets. Boxes were stuffed with paper to make them look fuller. I am so embarrassed, no way can I give this to anyone let alone a hospital team of doctors and nurses. I had paid £80 for this hamper, the content would cost me less than £10 to buy. This is a scam. Do not buy. I don’t know how they have so many 5 star reviews. I have taken photos which I will add.

This is the response to your reply as I wasn’t able to respond to you. No one has been in touch and I am really disappointed that you are blatantly lying and misrepresenting. I am unable to upload photos of what I received which was shocking for £80 hamper. The only explanation I can think of for such good reviews is that either these are paid reviews or genuinely people don’t know what their recipients received. Of course people are always grateful to receive gifts but they would have thought the cost was a fraction of what was paid. I would like someone to get in touch with me to resolve my concerns.

My order number is 350997. I have also emailed it to you.

19 August 2025
Unprompted review
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Reply from Hampergifts.co.uk

Dear Ella
Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We are very sorry to hear you were not happy with your order. On the product page we do provide all possible information regarding each hamper - the Golden Tower is 50cm tall for example - along with listing all the contents and their respective weights and sizes.
However if these were not clear enough then we sincerely apologise - and we'll look to make these clearer for our customers in the future. A member of our customer services team will be in touch with you shortly (via email) in order to resolve this to your satisfaction. In the meantime we have passed your comments onto our purchasing department for review. Thank you
once again thank you very much for giving us your feedback.
Hampergifts Customer Care

Dear Ella, please can you email us with your order number? sales@hampergifts.co.uk

Rated 5 out of 5 stars

Beautiful

Absolutely beautiful flowers, were purchased as part of a leaving present and the person loved them

11 August 2025
Rated 4 out of 5 stars

Birthday Hamper

The hamper was a birthday gift and the recipient was delighted with the contents. There was a problem with delivery. On two days (12th and 13th) the recipient waited for the delivery and got a "sorry we missed you" message both days. I requested the hamper be left at the front door and the hamper was delivered on 15th.

15 August 2025
Rated 5 out of 5 stars

Excellent company to work with from afar

Excellent company to work with from afar. Their communication, response and action produced a beautiful gift basket for my far-away daughter. I have no hesitation using Hampergifts again, and suggesting people near or far pick their platform to figure out and deliver a lovely gift. Thank you!

8 August 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Thank you very much for your feedback, we hope to see you again soon :)

Rated 4 out of 5 stars

Outstanding presentation

Outstanding presentation, well selected items, varied and excellent quality. Loved the product.
One issue, in common with most other hamper style gifts the price of the items is just a bit excessive. Buyers know this but enjoy the effort put in to bring everything together and are happy to pay for it. So.... I'm very happy

28 July 2025
Rated 5 out of 5 stars

I Trust Hamper Gifts!

The gift was delivered promptly and enjoyed by the whole family. I always trust Hamper Gifts to use quality items in their baskets and deliver quickly. Love Hamper Gifts.

4 August 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Thank you for your feedback!

Rated 5 out of 5 stars

Would use again

Delivered on time. Beautifully presented and much appreciated by the recipient.

31 July 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Thank you ! We are delighted to her your Pamper Hamper gift tower went down well with your recipient :)

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