Halford Reviews 1,002

Phoned the garage for an update on my car at 17:24 since they close at 18:00. The guy said “yeh we’re still working on the servicing it should be ready by 18:00. “

I phone again at 17.50 to say I’m running late will be there in 15mins. He replied “Well we’re closing at 6 so …” I said “Sorry but I had to phone you for an update on my car which wasn’t even ready at the time of my call. I will be there by 18:05, so if you can pls just wait out for me.” He replies “I’m going to have to, don’t I?” And hangs up. Rude! I was fuming.

The customer service is ATROCIOUS! Terrible on all counts. When I eventually got there at 18:03. I had to wait 10mins in reception. So his attitude over the phone for having to wait just 5mins wasn’t even warranted. Plus I was the one who called for an update! If you’re closing at 18:00 and a car is still in the process of getting serviced you phone the customer at least an hour before closing time so that they’re aware and make the time to sort out their personal commitments.

I had two new Halford headlight bulbs fitted at Bury branch. When it was dark I tested them, one beam pointed to the pavement, the other to the other side of the road! I called a local garage and they said the bulbs had been ‘forced in’ and were not seated properly. That cost me an extra £20 to rectify!

VW tiguan for MOT. The one who was doing MOT said that they cannot test emmission as their system does not support it. They have wasted my time for 3 weeks and should have informed me after booking that they cannot get MOT done, but no, On MOT date during getting it done they knew that their system does not support it. MOT at halfords is rubbish. Pls be careful before getting MOT booked at Halfords. Mechanics at MOT should have known about their systems if it supports or not and this should be highlighted before booking one's car for MOT. Utter rubbish technicians at Watford Halfords.

I have a car battery with a 4 year guarantee that after 14 months is dead and wopuldn't take a charge. I took it to the store and they tested it and said it was fine I needed to charge it correctly. I tried over 48 hours as per instruction and it remains dead. Their customer services say I have to now take it to the store for them to test it. And then return to the store when they have the test results. They clearly believe their customes ARE STUPID.

Ordered online paid for delivery one item delivered to me the over item says t at the shop for pickup which makes no sense I've spoken to halfords colleagues on the phone and I haven't got anywhere. now I've asked for my money back and only part payment 🙃 wot a shambles from HALFORDS . POOR SERVICE

I picked up a few things from the Colchester Halfords and after paying with google pay, checked my receipt.I noticed that I was charged £2 more than the rack price for a window wash concentrate. The staff member told me that I had picked the lemon fragrance which cost more than the berry. I could not be fussed which smell my screen wash is and after looking at the shelves, she agreed that the higher price is not indicated. I agreed to take the "cheaper fragrance"and asked for the difference to be refunded. At this point I was told Halfords can't refund to google pay, even though the linked card is the same one they had just taken payment from. I was offered a gift card but refused and escalated to the manager. She "attempted" a refund which did not go through and told me she could not tell if it was the system or my card that was at fault. I pointed out that they had just taken a payment from my liked card, so no way in which the issue is with me. I was then offered a cash refund which I accepted. What a malarkey!

I purchased a Michelin Primacy 4 tyre for my Hynundai Kona with mobile fitting on Thursday. It was due to be fitted on Saturday morning. I chose Halfords because other providers couldn't do it until Tuesday.

They call me on Saturday morning to tell me that the tyre is out of stock and therefore the fitting cant happen today. How did they not know that on Thursday when I ordered instead of wasting my time. Why didn't The they call me on Friday? The website didn't give any suggestion it could be out of stock. Instead they call me at the exact time im expecting my tyre to be replaced to say its not coming.

What is more is that I was then offered different tyres being told that because it was cheaper, that would be a good deal for me. The advisor did not seem to understand that perhaps I chose a premium tyre on purpose because I was looking for certain qualities. Not least of which being suitable and most recommended for my Kona EV performance. The tyre that was suggested to me wasnt even a tyre grade fit for EVs. Im surprised that Halfords customer service staff dont have this basic knowledge.

I chose mobile fitting because I had a flat tyre. Now because of Halfords time wasting, I now have to miss a further 4 days of being able to do my job. If I had gone with another company, it would have only been 2.

For the record no apology was given either. Very disappointing service. I personally wont make that mistake again. I would recommend sorting your purchasing procedure out to reflect actual stock levels so this doesnt disrupt other customers lives like it has mine.

This company's employees and systems are incredibly incompetent as not only did an employee fit a tyre wrong causing a flat in mere days, then having to go through there support system which is extremely slow, having then booked another mobile fitter, they come out to check the condition of the tyre and taking it away stating I would get another booking the next day for the tyre to be fitted which I did ask why didn't he bring a tyre to fit as they knew the previous tyre was split but I was told there was nothing he could do. little did I know That fitter then put the wrong tyre into the system for the re-booking, resulting in yet another error as the another tyre fitter the next day turns up with the incorrect tyre and stating the systems are down so I would have to chase up the situation myself with there support again and book yet ANOTHER mobile fitter to come out and fit the right tyre this time, I have lost multiple days of work due to Halfords system error and employee errors

Took my car to their Brownhills branch for a DPF clean I was told they couldn’t do it as the car was showing faults I said ok, got there to be told we’ve taken £50 off your credit card because do a diagnostic before we do a DPF clean I said you never told me anything about diagnostics he said well it’s part of the job, I said don’t you think you should have informed me if this before I left it with you because if you had I’d have driven away, I wish I’d looked at Tripadvisor for their reviews because if I had I wouldn’t have gone there in the first place, keep away!!!

Booked at White City (Manchester) a "Free Brake Check" on Saturday for the following Monday. Received a confirmation email as agreed.On Monday morning I received an edited email, all the same but now it had "Free Brake Check" and "Renew the rear brake pads".This was never agreed and since the email looked the same I did not notice.They made my partner pay 96£ for it.I rarely experienced such misleading and opportunistic behaviours from a company.

I only went to book for new tyres , I had no idea what I needed . The guy , Andy came out to look at my tyre , he was helpful, friendly and polite. He also gave me the customer service number to sort out my Motoring club account. He, Ryan and Chas were all cheerful , friendly and helpful. Great customer service !!

Terrible customer service from call centre where all store calls are diverted to. Despite appointments available to book for services for car speaker fittings, called Chingford store to check if this was the case and to get advice on what to buy. Customer call centre confirmed they provide service but store to call me back. Few hours later, nothing, another call, same outcome. Drove to store to be told they don't provide audio fitting service. Few days later called and customer centre confirmed Enfield store provides service. Booked appointment, bought speakers for following day. THANK GOODNESS FOR COMMON SENSE AND CUSTOMER SERVICE FROM ENFIELD STORE. Gent called 10 mins after I booked to advise they no longer provide this service. Very professional, apologetic.....cannot blame him. He advised he would organise a refund to my card. Despite not providing services in some stores, website allows you to book appointments and buy goods for fitting...customer services confirm store fits when they don't. Halfords, you used to be a great, reliable store but your systems are woefully out of date, few years since updated. You leave customers disappointed and waste their time. I'm very grateful for service from Enfield store, having the decency and professionalism to call and explain.

I had a complaint and there is only one telphone number you can ring. I dont know where it is but they cant speak English. I couldnt understand a word they were saying. I phoned them twice no different.
I found an email address for the customer care email address somewhere in England. I emailed them with my complaint and an automatic reply came back to ring the number I had already rang. They are a waste of time.
I am going to cancel my credit card payment and see how long it takes them to contact me then!

Waited in all day Sunday for mobile tyre fitting appointment which never showed up. No communication to inform me that the technician was apparently off sick. Complete waste of a day and time where I could have got another mobile fitter to come. Tyre still not changed the following day, received a reduced invoice but I have already paid in full and so far have not received any refund.

Went to a local branch to get my headlighg bulb changed, they ended up breaking my indicator bulb and charged me to fix it. I thought I was only paying for the bulb but an £11 charge for the work after they broke it is insane, I only realized after I had left and I called up their general support line, the man asked me why I even bothered paying for it, I told them I have social anxiety and situations like this stress me out, and he told me that it was my fault and "What do you want ME to do?" Your job mate?

Im never going back to Halfords again

As my experiences, I advise to not buy the car Batteries or any car parts from this scammer halford shops, absolutely scam you if you really don't want to be scammed not buy specifically car BATTERIES, completely fraud you, when you are buying a Batterie the never take the responsibility for a faulty and never ever give you a replacement Batteries, brings a lots of excuses, because the use second hand Batteries and use a chemicals in side of the Batteries to last for about one year maximum two years, while the give you five years warranty, however the give you warranty never trust them, they are lying , this is my advice to you. Best to buy from the car parts,

I've spent the last hour wrestling with the Halford's online system trying to order a dashcam and fitting. Absolute shambles and their South African (?) call centre is just as useless.

I concur with most of the reviews posted here. Halfords are totally useless and should be avoided if at all possible. I order and paid for a new battery on line and arranged an appointment for them to fit it at 1 p.m. that day. First of all I received a text and e-mail to say that there was a problem with my order and I should phone them. Before I had a chance to do this I received another text advising me that my order was ready. Not trusting the text I braved the call centre and was told that everything was fine and my appointment was confirmed. I asked for the telephone number of my local Halfords so I could call them direct to check again. They gave me a number with the correct local dialling code, but when I called it it took me to the call centre!! They phoned through to my local Halfords and when they came back to me they said that the appointment had been cancelled as they did not in fact have the battery in stock!! They tried to get me to book for another day, but by now I don't trust them. When I checked my bank account they still have they card payment pending so I just hope they don't try and take it.

Damaged goods with missing parts. Rif off. Selling used good as new. Did not make it easy to get a replacement. Three journeys to collect one item. On the phone over an hour to resolve. Stongly advise not using WHITE CITY store Manchester.

They cannot handle complex tasks. They can just change oils. They booked my car for repairs until I found out on the day that they dont do repairs.