I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the hair is just fantastic. The hair really ladt.for long time. Never disappointed!! Since my hair dressers introduced me to hairvirginity I never change. Highly recommend!!👌
Company replied
Quality hair and affordable prices. I love the next day delivery option for those last minute requirements. I have been a customer for many years and have never had any issues with hair quality or del... See more
To the amazing team at HV -thank you so much for an excellent service and for ensuring my orders were delivered promptly! You have made the process so seamless and I will certainly. Be recommending y... See more
Company replied
Company details
- Hair Extensions Supplier
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty Supply Store
- Hair Product Store
- Wig Shop
Written by the company
HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!
Contact info
United Kingdom
- INFO@HAIRVIRGINITY.COM
- hairvirginity.com
4.2
Great
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had ordered a 6x6 closure the lace is…
I had ordered a 6x6 closure the lace is thin hd just what I had wanted , I would buy again
25 October 2023
Unprompted review
Reply from HAIRVIRGINITY
Hi Amy!
Thanks a million for your review! Glad you're happy with your 6x6 HD lace closure!
- HAIRVIRGINITY x
Great communication
11 October 2023
Reply from HAIRVIRGINITY
Hi Sharay
Thanks so much for your 5* review! Glad you are pleased with our service!
- HAIRVIRGINITY x
Love the 6x6 closure quality is amazing…
Love the 6x6 closure quality is amazing need to get more hair
10 October 2023
Reply from HAIRVIRGINITY
Hi Bre! Thanks so much for your 5* review - we're so glad you're happy with the quality of your 6x6 lace closure! Can't wait to have you again!
- HAIRVIRGINITY x
Great quality
Great quality! I ordered the Yaki straight bundles. When I received them they looked amazing! The ends of the hair were not raggedy but full also the Yaki texture was spot on. My hairdresser also enjoyed using the hair and commented on the hair quality.
3 October 2023
Reply from HAIRVIRGINITY
Hi Facebyfam!
Thanks so much for taking the time to leave us such a nice review! Glad you and your hairdresser enjoyed the quality of our bundles! Can't wait to have you again!
- HAIRVIRGINITY x
The best grade hair ever I only use…
The best grade hair ever I only use this in Andre Pierre hair salon all the clients love the quality
9 October 2023
Reply from HAIRVIRGINITY
Hi Andrew!
Thanks so much for this review!! Really happy you and your clients are pleased with our hair! Would love to sit in your chair one day!
- HAIRVIRGINITY x
My name has been absolutely tarnished…
My name has been absolutely tarnished after false allegations of theft being made against me because I didn’t get the hair I ordered and the company sent out new hair. To be fair I do believe this was a fault of DPD, however I’ve been wrongly accused. I genuinely have no idea how or why this has happened.
8 October 2023
Unprompted review
Reply from HAIRVIRGINITY
Hello Tai. As you are aware, we have proceeded legal proceedings with court on this case. After we happily sent you a replacement whilst investigations were underway, DPD have video evidence of your parcel being collected by yourself on video scanned using the QR code only obtained via text message to your device. We will not be responding here and instead you can submit any comments directly via court.
Thank you.
Great service and very trustworthy
2 October 2023
Reply from HAIRVIRGINITY
Hi Camila
Thanks so much for the 5* review! It really means a lot and we're glad you can rely on and trust us with your hair!
- HAIRVIRGINITY x
Reply from HAIRVIRGINITY
Hi Jennifer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are enjoying your new hair and that it has exceeded your expectations. Our team works hard to provide the best quality products and services, and your feedback reaffirms that we are on the right track. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your trust and support!
- HAIRVIRGINITY x
Excellent buy.
I have been looking for a company which provides a variation of closure sizes for a while. Elated when I bucked up on hair virginity. I bought the 613 lace closure and 7x7 lace closure, both straight. I haven’t experienced any shedding after bleaching the knots and dying the closure. Been wearing my wig install for a week now no shedding. Definitely will be buying again and can’t wait to try the bundles.
4 September 2023
Reply from HAIRVIRGINITY
Hi Miss Elsa,
We are absolutely delighted to hear about your positive experience with our products! Providing a wide range of closure sizes and maintaining quality is something we take pride in, and it's fantastic to know that you found exactly what you were looking for in our Closure collection!
It's also great to hear that the closures have held up well after customising – durability is a key focus for us. We're thrilled that your wig install has been shedding-free for a week and that you plan to purchase from us again. We can't wait to serve you again in the future, and we're excited for you to try our bundles as well!
If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing Hair Virginity!
- HAIRVIRGINITY x
Honest review
I’ve had the hair for a week and it’s been good so far until I noticed shedding and tangling. The hair shouldn’t be doing this considering how much I spent and it’s only beeen a week
3 September 2023
Reply from HAIRVIRGINITY
Hi Farida,
Thank you for sharing your feedback with us, and we're sorry to hear about the shedding and tangling you've experienced with our hair. We understand your concerns, and we sincerely apologise for any inconvenience this has caused you.
Quality and customer satisfaction are our top priorities, and we take your feedback seriously. We would like to assist you in resolving this issue and ensuring that you have a positive experience with our products. Please reach out to our customer support team (info@hairvirginity.com) as soon as possible so that we can assess the situation and work towards a solution that meets your expectations.
Your satisfaction is essential to us, and we are committed to addressing your concerns promptly. Thank you for giving us the opportunity to make things right for you.
- HAIRVIRGINITY x
Reply from HAIRVIRGINITY
Hi Wise,
We're pleased to hear that your order arrived on time and that you were satisfied with the packaging! Our aim is to provide not only high-quality products but also a seamless and pleasant shopping experience from start to finish.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
- HAIRVIRGINITY x
Hair is amazing quality and True to…
Hair is amazing quality and true to length. Next day delivery was amazing especially during the bank holiday
20 August 2023
Reply from HAIRVIRGINITY
Hi Georgia
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that you are loving the quality and length of your hair. Our team works hard to ensure that our products meet the highest standards, and it's always rewarding to receive such positive feedback.
We understand how important fast and reliable delivery is, especially during holidays, and we're delighted to hear that you were pleased with our next-day delivery service. Your satisfaction is our priority, and we hope to continue exceeding your expectations in the future.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Enjoy your beautiful hair!
- HAIRVIRGINITY x
Amazing service
4 September 2023
Reply from HAIRVIRGINITY
Hi Nicole
Thanks so much for your review!
- HAIRVIRGINITY x
New customer for life!
Just received my hair and the thickness from top to bottom CHEFS KISS, packaging is 10/10!! Delivery was quick considering it was a custom order, really happy with my purchase.
19 August 2023
Unprompted review
Reply from HAIRVIRGINITY
Hello!
Thanks so much for leaving us a review - we're really grateful and we're glad you're pleased!
- HAIRVIRGINITY x
I have returned to Hair virginity time…
I have returned to Hair virginity time and time again for the great quality of their products, great customer service and relatively good prices.
10 August 2023
Reply from HAIRVIRGINITY
Hi Renee
Thank you for your review! We're glad you're happy with your purchases!
- HAIRVIRGINITY x
Poor customer service
Very unhappy with customer service. I emailed regarding an issue with the wig I ordered in June 2023. After an exchange of a few emails, I sent photos as requested by Hair Virginity but I then had no correspondence back - apart from the automated 'we received your email' reply. This seems unfair after spending £500 on a wig I'm unable to wear due to the cap and weft track being very clearly on show. After losing my hair from chemotherapy this is the last thing I need to worry about. Had the issue been resolved, I would never have rated my experience poorly.
11 July 2023
Unprompted review
Reply from HAIRVIRGINITY
Hi Kirsty.
We are sorry that you are not happy with our response via email but we do clearly state online that such orders i.e. custom made wigs cannot be returned unless defective.
You initially raised a change of mind exchange request and then once declined, proceeded to state there were actually issues with the unit, which after inspection with the photos provided, this was not the case.
With all lace products, a hot comb/ straighteners or styling products such as mousse will help you lay the hair in the specific direction you want. The last weft track before the lace is not a defect as thats how wigs are made and it simply needs styling for the hair on the lace to fall backwards correctly to cover it.
Again we apologise that we are unable to resolve this any further for you.
- HAIRVIRGINITY x
Reply from HAIRVIRGINITY
Hi Jess,
Thanks so much for taking the time to leave us a review! We're really glad you're pleased with your order and our service!
Thanks again!
- HAIRVIRGINITY x
Poor quality hair matting in my bundles
Poor quality hair
After less then a wk the hair is matting
Curly bundles
13 July 2023
Reply from HAIRVIRGINITY
Hello Otodny,
Thank you for taking the time to leave us a review. We are really sorry to hear that you're not satisfied with the density of your order. We always encourage our customers to get in touch with us via email should they have any dissatisfaction with their order. I have searched up your order details and I cannot see any correspondence from you that's all in relation to your order. Can you please get in touch with us and we will be sure to look into this for you.
- HAIRVIRGINITY x
The delivery was excellent, sadly the hair was not
The delivery was excellent, sadly the hair quality is not. The hair is very dry and tangles frequently- so needs constant oil and detangling. I have bought from here before and was delighted with the purchase. On this occasion I have been very unlucky with the expensive 3-bundle investment, and am particularly concerned that the frontal is shedding quickly. I bought this for a special occasion and am disappointed not to have achieved the lovely polished look I was keen to create.
8 June 2023
Reply from HAIRVIRGINITY
Hello Serwa
Thank you for taking the time to leave us a review. We are really sorry to hear that you're not satisfied with the density of your order. We always encourage our customers to get in touch with us via email should they have any dissatisfaction with their order. I have searched up your order details and I cannot see any correspondence from you that's all in relation to your order. Can you please get in touch with us and we will be sure to look into this for you.
- HAIRVIRGINITY x
Top quality raw hair
I ordered bundles from the website in February, I have be very impressed with the customer service and quality of the product having had it installed a number of times. I will happily purchase from them in the future, their products are a good investment.
16 July 2023
Reply from HAIRVIRGINITY
Hi Nona. Thank you so much for taking the time to leave us such lovely feedback. We are so happy that you are glad of your order and we hope to continue to have you in the future!
- Hairvirginity x
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