HAIRVIRGINITY Reviews 

283
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently mention that the hair extensions are of exceptional quality, feeling exceptionally soft, thick, and lasting for a long time. People also appreciate the incredibly fast delivery service and the beautiful presentation of every order received. Some reviewers were not happy with the products, mentioning unexpected tangling and poorer hair quality compared to earlier purchases. A few other people also felt that certain items did not match their expectations, noting flaws or inconsistencies in the bundles. Consumers occasionally experienced difficulties when attempting to return unwanted items or resolve order issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that extensions are consistently amazing, soft, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hair extensions are soft,... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast shipping and convenient... See more

Order

Users describe ambiguous experiences with their orders, reflecting a strong split in customer feedback. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... See more

Company replied

Rated 5 out of 5 stars

The quality of the hair is just fantastic. The hair really ladt.for long time. Never disappointed!! Since my hair dressers introduced me to hairvirginity I never change. Highly recommend!!👌

Company replied

Rated 5 out of 5 stars

Quality hair and affordable prices. I love the next day delivery option for those last minute requirements. I have been a customer for many years and have never had any issues with hair quality or del... See more

Rated 5 out of 5 stars

To the amazing team at HV -thank you so much for an excellent service and for ensuring my orders were delivered promptly! You have made the process so seamless and I will certainly. Be recommending y... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Hair Product Store
  6. Wig Shop

Written by the company

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Contact info

4.2

Great

TrustScore 4 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(283)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Hard refund/exchange process

Had an issue with hair quality and contacted customer services. I sent over photos as requested, and was met with a ridiculous amount of hoops to jump through, including paying to send the hair back to them (with only a 7 day window to do so, which would be fine if they were clip ins but seems quite unreasonable when regarding tape extensions), and if THEY decide the hair is good enough quality, you AGAIN have to pay for them to send the hair back to you. I then never received a response to my follow up email and had to go through a 3rd party site to try and resolve the issue. The whole customer service process is quite bad, especially when you consider how much money you’re spending. In hindsight I would’ve shopped somewhere else, you can get better quality hair for a lot cheaper, and better customer service.

8 February 2024
Unprompted review
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Georgia

Thank you for leaving a review. We will always reimburse postage for any items that are deemed faulty upon return. Please note that it is only fair for the hair to be shipped back so that our team of qualified stylists can assess the hair against your concerns and find the best resolution - as sometimes customers may not understand how to treat/ care for raw extensions properly. We take pride in our service to customers along with the quality of our products but our terms and conditions are quite clear regarding the return process should any issue arise.

- HAIRVIRGINITY x

Rated 2 out of 5 stars

Hair quality can be better

I ordered 2 bundles of brazillian deep wave and 2 peruvian wigs (straight and wavy). Delivery was great, but I must say that for such expensive hair, I'm quite disappointed with all orders. The bundles were thin at the end. The wigs are frizzy and shed too.

5 January 2024
Unprompted review
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hello Joy

Thank you for taking the time to leave us a review. I can see that you purchased our SD (single drawn hairs) which are not as thick as our DD collection from root to tip. Regarding the frizziness/ shedding, we encourage you to contact us via email so our team can look into this for you. We look forward to resolving this for you!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. I am so impressed with the unit I recently purchased. The quality of the hair is great and wig construction spot on!

1 February 2024
Unprompted review
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Reply from HAIRVIRGINITY

Hi there!

Thank you so much for taking the time to leave us a review! Its so helpful and more than anything, we're really happy to know that you are impressed with the quality and construction of your wig unit!

Hope to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Excellent quality bundles

Excellent quality bundles
Fast shipping
Brilliant customer service

10 January 2024
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Reply from HAIRVIRGINITY

Hi Aleda

Thank you so much for taking the time to leave us such a nice review! More than anything, we're really happy you're pleased with our products and service! Hope to have you again soon!

- HAIRVIRGINITY x

Rated 4 out of 5 stars

Poor customer service

Poor customer service, although the product is amazing one week in, though took nearly three weeks to arrive. Found the customer service rude and patronising, but product strong

10 January 2024
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Reply from HAIRVIRGINITY

Hello Hayley

Thank you for your review. Our team responded to you as best and as detailed as possible regarding your custom order items on pre-order. We do try to make our timeframes as clear as possible online and we're always happy to help across social media and via email.

- HAIRVIRGINITY x

Rated 5 out of 5 stars

10s across the board

From finding a unit on the website to the detailing with the packaging. 10s across the board. Lace is durable, easy to work with and flawless to install. There is nothing to fault.

15 December 2023
Unprompted review
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Reply from HAIRVIRGINITY

Hi Geri!

We're so happy that you loved the website, packaging and most importantly your Lace wig unit!! Thanks so much for leaving us a review!!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Best experience!

Had the best experience with hairvirginity! I had ordered my tape in extensions during the hectic christmas period and was worried it may not arrive in time for my birthday in January. I popped them a message on Monday morning to express my worry. My hair was at my doorstep on Tuesday. I AM OVER THE MOON! The hair feels amazing. I love the quality. You have made my whole birthday! Will definitely be repurchasing in the future. Thank you again!

9 January 2024
Unprompted review
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Reply from HAIRVIRGINITY

Hi Melissa!

Thanks a million for leaving such a lovely review! We're glad you had such a pleasurable experience and we hope you had an amazing birthday!!!

- HAIRVIRGINITY x

Rated 2 out of 5 stars

Hair quality issue

Ordered tape in extensions and they were beautiful. However since washing them the hair is almost unrecognisable. It’s gone really coarse (almost straw like), dull and gets matted extremely easily. Really disappointed as I loved the hair at first. I would expect the hair quality to last more than one wash when spending £300

20 December 2023
Unprompted review
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Georgia

Thank you for your review and we're really sorry to hear you've had a bad experience with your order. We always encourage customers to contact us first so that we can resolve the issue ASAP.

Can you please contact us via email and our team will look into this for you.

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Amazing Same Day Service…

HV sorted me out at the very last minute with hair, extremely accommodating, a fantastic level of customer service, I look forward to wearing the hair.

19 December 2023
Unprompted review
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hello

Thanks so much for leaving us a review!! We look forward to your future purchases!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

The BEST

The BEST! hair I’ve purchased so far! :D

3 December 2023
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Nance

We are thrilled you're happy!! Thank you for your purchase.

- HAIRVIRGINITY x

Rated 5 out of 5 stars

My third time ordering from Hair…

My third time ordering from Hair Virginity & as always I’m happy with my purchase. The Hair is super lush cannot wait to get it installed! Fast shipping & friendly staff to answer any queries!! Shop HairVirginity!! 🤍

12 December 2023
Unprompted review
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Drita

Thanks so much for leaving such a lovely review! Glad you're happy and you're always welcome!!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

2X6 Closure

Excellent quality of hair and lace.

12 November 2023
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Reply from HAIRVIRGINITY

Hi Stephanie

Thank you for your review on our 2x6 HD closure! Glad you're impressed and we hope to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

best customer service experience ever!

best customer service experience ever!! They were so helpful and had such clear communication with me. I had ordered hair from them for my birthday and had trouble with the delivery and they helped me and tracked it for me at a discount!! honestly my birthday could have been ruined if i didnt get my hair in time for my appointment but it all worked out!!! And the hair was sooo soft as well!

7 November 2023
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Reply from HAIRVIRGINITY

Hi Morgan!

Thanks for taking the time to express your feedback! We pride ourselves not just on product but on service too and we're glad this stood out to you! Super glad you enjoyed your birthday too!!

Excited to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars

Bundles from heaven

I’ve tried sooo many bundles before, vendors, aliexpress and other companies but I am so impressed. I ordered (3) 28’ double drawn virgin Vietnamese bundles and the matching 13x6 frontal and may I say wowwww

1. Hair is full from top to bottom.
2. No shedding.
3. Legit HD lace and very small knots.
4. Doesn’t have that chemical hair smell.
5. The blonde is a healthy shade of yellow, not artificial.
6. The packaging is sooo cute (lil silk lined white box with a dust bag) makes me wanna have a collection of them.
7. 28’ sitting like 32’ no joke.

Bundles were a bit pricier than I usually go for but I can tell this is really quality over quantity and the bundles will last years.

Cannot recommend more, I will only buy my hair from here now, these are some serious grown woman with grown woman money bundles :p

6 November 2023
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Ayva

Wow! Thanks so much for your detailed review!! We're so glad that you see the quality difference with our products! Your review will be very helpful for our customers so we're truly grateful!

Excited to have you again soon!

- HAIRVIRGINITY x

Rated 5 out of 5 stars
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Valcyné

Thank you for your feedback and its really helpful to know you are happy with quality and our fast delivery!

Thanks again!

- HAIRVIRGINITY x

Rated 3 out of 5 stars

Delivery is fantastic and packaging is…

Delivery is fantastic and packaging is lovely however I was unhappy with the quality of the hair. It has become very dry and brittle after doing some highlights. Ive had the same highlights done on hair from a different vendor and it hasn’t caused the hair to go so dry and brittle.

14 October 2023
HAIRVIRGINITY logo

Reply from HAIRVIRGINITY

Hi Maya

Thank you so much for your review and we're really sorry to hear that you are unhappy with the quality after colouring. We are adamant that qualified stylists will be able to lift our raw hair effortlessly and know how to replenish the hair with conditioning treatments after. Could you please get in touch with us via email and we'll be more than happy to look into this further for you!

- HAIRVIRGINITY x

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