I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the hair is just fantastic. The hair really ladt.for long time. Never disappointed!! Since my hair dressers introduced me to hairvirginity I never change. Highly recommend!!👌
Company replied
Quality hair and affordable prices. I love the next day delivery option for those last minute requirements. I have been a customer for many years and have never had any issues with hair quality or del... See more
To the amazing team at HV -thank you so much for an excellent service and for ensuring my orders were delivered promptly! You have made the process so seamless and I will certainly. Be recommending y... See more
Company replied
Company details
- Hair Extensions Supplier
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty Supply Store
- Hair Product Store
- Wig Shop
Written by the company
HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!
Contact info
United Kingdom
- INFO@HAIRVIRGINITY.COM
- hairvirginity.com
4.2
Great
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from HAIRVIRGINITY
Hi Obi
Thank you so much for your feedback! We hope to continue to impress you with our quality!
- hairvirginity x
Hair got delivered in a timely manner…
Hair got delivered in a timely manner and I keep getting compliments on my new install. I love!
28 June 2023
Reply from HAIRVIRGINITY
Hello Magdalene
Thank you so much for taking the time to leave us a review! We are so grateful! Glad you love your hair and may the compliments continue! :-)
- hairvirginity x
10/10…
I’ve reached the point were I don’t trust no other hair company and I’ve been buying units/bundles/frontals/closures for years!!
I know exactly what I’m getting with Hair Virginity, never disappointed and the ‘Add to Cart’ option so you know exactly what’s in stock and don’t have to send emails is so convenient. Not to mention the Next Day Delivery that genuinely is next day delivery! I’m very impatient and love the fact I can get the hair I need the very next morning! Fantastic!
You have a Lifelong customer here 👌
2 July 2023
Reply from HAIRVIRGINITY
Hi Louise
Thank you so much for leaving us a review. We are really happy to hear how pleased you are with the service and products! Also glad that you find our online tools really useful. We can't wait to continue to have you and we appreciate you.
- HAIRVIRGINITY x
Curl Pattern differs on closure and bundles
I ordered the loose wave bundles and closure in 2 separate orders and the curl patterns don’t match at all.
The closure has a super right curl and the bundles is a true loose wave but I ended up having to get another closure else where to use with the bundles.
This hair costs wayyyy to much for the curls to differ as much as it did. Great quality nonetheless
23 June 2023
Reply from HAIRVIRGINITY
Hi Chidera
Thank you for taking the time to leave us a review. I'm really sorry that the texture patterns did not match and we would have definitely done our best to rectify this as soon as possible for you. Nonetheless, we understand how disappointing this would be, and we would love to make it up to you on your next order! Please do get in touch by email and we will have someone on the team look into this for you.
- HAIRVIRGINITY x
The hair is beautiful and very good…
The hair is beautiful and very good quality! Looks amazing!!😍 The delivery was quick and arrived on time. My only recommendation is that contacting customer service snd contacting the team should be easier as there is no contact number provided (only email) and I did not receive a reply to my email query.
Apart from this, am very pleased with my purchase!
31 May 2023
Reply from HAIRVIRGINITY
Hi Jade!
Thank you so much for leaving us a review as this also helps other potential customers. We are so glad you received your delivery on time and that you are satisfied with the quality of your order. We also acknowledge the delayed response time via email and we do apologise for this and will definitely ensure that our team are doing their best to respond to all emails as fast as they can. Nonetheless, we thank you again for your review and we can't wait to have you again soon!
- HAIRVIRGINITY x
Hair is beautiful
Hair is beautiful. Doesn’t shed and I’ve actually found a vendor that supplies exactly what they advertise! I live in the UK and literally 24 hours after being notified my unit was ready, it was delivered to my door
Have added highlights and it started to lift in minutes
You now have a loyal customer
Thank you!
30 May 2023
Reply from HAIRVIRGINITY
Hello Andrea
Thank you so much for your review! We are so glad that you are happy with your purchase and also our fast delivery service!
We can't wait to have you again!
- HAIRVIRGINITY x
I love my clip ins!
I love my clip ins!! 10/10 service too im soo happy with them and i got them on time
17 May 2023
Unprompted review
Reply from HAIRVIRGINITY
Hi Simone! We are so happy that you are pleased with your clip ins, and also our delivery time! We can't wait to see what they look like!
Thanks again for your review and we hope to have you again soon.
- HAIRVIRGINITY x
double drawn where? Is this even 1 bundle ?
I purchased the double drawn 22-24-26 bundle. I have received it today and it’s an absolute joke. You cannot try to sell someone who has bought ALOT of hair in their life something as ridiculous as this. Double drawn means that it should be thicker and fuller. Why is the bundles I have received the same as the single drawn bundles. To be honest it looks like 1 bundle and you’re selling it as 3 bundles. This is robbery and misseling. These so called bundles I have received are super thin and not what I would expect at all for something that is being claimed and publicised to be thicker and fuller in the description and that is being sold as double drawn hair when it’s really not even close. I am appalled that you could claim to be selling good hair. There really is a lack of quality and genuinuty of your so called bundles.
19 May 2023
Unprompted review
Reply from HAIRVIRGINITY
Hello Hannah
Thank you for taking the time to leave us a review. We are really sorry to hear that you're not satisfied with the density of your double drawn bundles. We always encourage our customers to get in touch with us via email should they have any dissatisfaction with their order. I have searched up your order details and I cannot see any correspondence from you that's all in relation to your order. Can you please get in touch with us and we will be sure to look into this for you.
- HAIRVIRGINITY x
Great customer service
1 May 2023
Reply from HAIRVIRGINITY
Hi Mysha
Thank you so much for taking the time to leave us a review. We are really happy that you're pleased with the service. We hope to have you again soon.
- HAIRVIRGINITY x
extremely disappointed
Very disappointed - I bought the double drawn Vietnamese (400g) wig and the quality is absolutely poor. Many of my past wigs have been Vietnamese hair and the quality has been A class - on point. When I received the hair and got it customised the quality looked like it could be Peruvian or Malaysian. The ends were thin and extremely dry. I am so disappointed as I had been waiting for a darker shade wig and now I have no confidence wearing this. I really hope they either exchange with the correct quality they give to the Celebs or they give me back my money.
8 May 2023
Unprompted review
Reply from HAIRVIRGINITY
Hi Hanifa
Thank you for your feedback and we are really sorry to hear that you're unhappy with your order. As explained via email, the density of the unit you chose would explain from your photos, the difference of density you wanted. Our suppliers in Vietnam do not sell any other other origin and the distinctive smell of your Vietnamese hair alone will prove that you received authentic Vietnamese hair.
We are not a business that we prioritise any customer over another, and large majority of the celebrities that you see wearing our hair online actually pay for their orders.
We have responded to your email sent with a fair goodwill resolution and we hope that you can we can resolve this ASAP for you.
- HAIRVIRGINITY x
I was recommended by a friend whose use…
I was recommended I friend whose use yeah the hair looks fantastic because I was having my hair done in three days I decide to pay £11 extra for delivery. Unfortunately I didn’t receive the hair until a week after I purchased this. Overall the hair is fine, no problems so far.
1 May 2023
Reply from HAIRVIRGINITY
Hi Laurel,
Thank you for taking the time to leave us a review and we're so glad that you're pleased with the order.
I’ve taken a quick look at your order and can confirm that your order was on pre-order as you purchased a custom made product within the order which caused some delays as this item takes a little longer to manufacture.
We do state on each specific product page if potential delays are to occur, and for this particular product, we do state that this item can cause order delays upon standard delivery as this product is made to order specifically for you no matter your shipment preference. We also make our custom delivery time frames as clear as possible on our delivery page and every custom order email confirmation after an order has been placed to give customers a chance to amend their order before we begin processing. A pop up notification does also show on the product page and checkout button shows “Pre-Order” before you can add the item to your basket too. (https://hairvirginity.com/pages/delivery-info)
The express delivery option is always available at checkout as our site explains that you can opt to speed up the delivery process by choosing an express delivery label to ensure that it’s still delivered as fast as possible once we’re ready to dispatch your order.
We hope that this clarifies the issue on why there was a delay in dispatching your order, and we thank you again for your feedback
- HAIRVIRGINITY x
Reply from HAIRVIRGINITY
Hey Aug
Thanks for your review! Happy to hear that you are pleased with our next day, delivery service too!
- HAIRVIRGINITY x
Amazing customer service
Amazing customer service! Love the hair, great quality and fast delivery!
10 April 2023
Reply from HAIRVIRGINITY
Hi Florrie
Thank you so much for leaving us a review and we're so glad that you love the hair and quality alongside the fast delivery timeframes!
Can't wait to have you again!
- HAIRVIRGINITY x
Beautiful lovee it x
15 March 2023
Customer service is A1 even when I was…
Customer service is A1 even when I was wrong and strong !
Truly apologise. The quality of the curly hair is like no other ! It is amazing , hardly any shedding! Will be coming back
3 March 2023
Unprompted review
Amazing!
I haven’t installed the hair yet but it looks great! Communication and speed of order is also amazing
28 March 2023
Reply from HAIRVIRGINITY
Hi Naomi!
Thank you so much for leaving us a review and we're so glad that you're happy to see the hair out of the box! We can't wait to see how great you look with it installed!
- HAIRVIRGINITY x
Good quality yaki straight bundles
Hair came very quickly wasnt expecting it so soon, Hair feels like very good quality as it was quite heavy and Hair was full from route to tip.
There was no shedding when I run my hands through the bundles, I will know for sure once it is installed/washed , but as for now very good
16 March 2023
Reply from HAIRVIRGINITY
Hi Malikah
Thank you so much for your review, and we're glad that your first expectations have been pleasant so far! We hope to have you again soon!
- HAIRVIRGINITY x
Customer service is terrible
Customer service is terrible, Once you email them they say they take 48 hours to reply but they never even reply. I returned my product almost a week ago even paying for special next day delivery before 1pm but you still haven’t returned my money.
28 February 2023
Unprompted review
Reply from HAIRVIRGINITY
Hi Maria
On your returns page and your email confirmation, we ask for up to five working days to allow our team to inspect process your return accordingly as mentioned online. From checking your returns tracking receipt, your order was returned 3 working days ago.
As we are still within this timeframe, we will be sure to notify you and update your return asaP.
Thanks so much for your patience and understanding.
- HAIRVIRGINITY x
Reply from HAIRVIRGINITY
Hi Jadine
Thanks so much for leaving a review! We're happy that you're happy!
- HAIRVIRGINITY x
Reply from HAIRVIRGINITY
Hi Conelia
Thank you for leaving us feedback! Glad you're impressed with our quality as we always strive for the best!
- HAIRVIRGINITY x
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