I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
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I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
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Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
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Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Haus Block Management
Dear Anna Mieczykowska,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Disappointing Service and Poor Communication
Our experience with Haus has been extremely disappointing. Communication is poor, with residents often having to repeatedly chase updates on reported issues, many of which remain unresolved.
Security and maintenance concerns, including faulty car park gates and a persistent rat problem, have not been addressed adequately despite numerous reports. This has contributed to thefts and ongoing concerns about the safety and upkeep of the estate.
What makes this particularly frustrating is the significant increase in service charges compared to the previous managing agent, despite a noticeable decline in service quality. Based on our experience, I would not recommend Haus.
1 June 2026
Unprompted review
Reply from Haus Block Management
Dear Arantxa Beiro,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Poor Management, Poor Communication, Poor Security
Haus have provided a very disappointing service since taking over management of our estate in Peckham, South London.
Communication is extremely poor, with residents frequently reporting issues and chasing updates, only to receive little or no meaningful response. There appears to be a lack of accountability and follow-through on reported concerns.
A particular concern has been the car park gates, which have been left open or out of service for several weeks despite repeated reports. During this period, the estate has experienced parcel thefts, attempted bicycle thefts and, most recently, the theft of a motorcycle.
There also appears to be a serious rat infestation within the bin store, which residents have raised repeatedly. Despite ongoing reports, there has been little visible action to properly address the issue, raising concerns about hygiene and estate management standards.
Given that Haus is responsible only for the estate's communal areas, including the car park, gardens and external shared spaces, it is particularly frustrating that service charges have increased significantly—approximately double those charged by the previous managing agent.
It is difficult to justify paying substantially higher fees for a noticeably poorer level of service, inadequate communication, unresolved security issues and a failure to address basic maintenance concerns.
Based on our experience, I would not recommend Haus.
24 June 2026
Unprompted review
Reply from Haus Block Management
Dear John Mctabish,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
With regard to the reported rat infestation, the issue appears to be confined to the bin store serving Block B rather than the wider estate. We have implemented a three-stage pest control treatment programme, ordered replacement bins from the local authority, and arranged for the bin store to be thoroughly cleaned.
We note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Avoid
Avoid - an irresponsible company
We had high hopes when we first changed management companies after a collective effort by the RTA. A few years down the line, we are utterly disappointed by their level of incompetence and unwillingness to engage with residents regarding ongoing issues and complaints. For example, we are still waiting for the information we requested in February and followed up on 3 times, but we still haven't received their response or the requested info.
24 June 2026
Unprompted review
Reply from Haus Block Management
Dear SY,
Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with your experience.
Unfortunately, based on the information provided in your review and the name displayed on your Trustpilot profile, we have been unable to identify your account or the development to which your comments relate. We have submitted a Request Information through the platform so that we can investigate the concerns you have raised; however, we have not yet received a response.
Once we receive the requested information, we will be happy to look into the matter thoroughly and respond accordingly.
Regards,
Haus Block Management
Complete failing of responsibly for resident safety...
The complete dereliction of duty has made the block of flats (inhabited by mainly middle class and law abiding professionals) into a danger zone where parcel theft is a daily occurrence, intruders breach the doors on an almost daily basis, residents have to throw out or are threatened by crack addicts, and caretakers are menaced by intruders who sleep in the bin stores.
Residents have kept an informal log of issues, which we are hoping to cite against them, because the current situation is untenable. This is not a bit of NIMBYing, this is the threat to property, liberty and safety.
Have a look below at their glib and dismissively performative responses to some of the other residents of my block in Peckham, and notice the disinterested or patronising tone. This sums them up. They can go home each evening. We need to live here and defend our property and our neighbours.
If they are really serious, then meet the residents in a group together, listen to our concerns, and set out an action plan to resolve the safety issues before someone is seriously hurt by an intruder, or worse.
For the last month the side carpark gate was left unfixed, which resulted in a dramatic uptick in postal theft. Now the side gate is similarly unsecured.
Haus simply don't care. Well, perhaps when a resident is seriously assaulted, they will be compelled to care and cited in any subsequent court case, because I genuinely believe that this is inevitable sooner or later.
Update. See their response below. Talk a good game, right?
So why are we still not secure in our block? They are full of glib platitudes and low on action. We ask you to meet with the residents face-to-face to discuss.
23 June 2026
Unprompted review
Reply from Haus Block Management
Dear David Burns,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Haus helped with booking for a fire…
Haus helped with booking for a fire door inspection last minute. Happy with the service, very prompt replies. It all went smoothly in the end.
23 June 2026
Unprompted review
Reply from Haus Block Management
Dear customer,
Thank you for taking the time to leave a review. We're glad we could assist with your fire door inspection booking and that everything went smoothly.
We appreciate your feedback.
Regards,
Haus Block Management
Useless company with no care for resident safety
Haus are ridiculously bad at managing our property or even being vaguely responsive to resident concerns. There have been ongoing security issues which haven’t been fixed months, leading to multiple break ins and thefts. People do not feel safe in their homes but Haus dont seem to care in the slightest.
While all these issues remain ongoing, our service charge has increased without any explanation. Leaseholders have asked for more information and clear sharing of account details buts have received nothing satisfactory back. Cost increases are hidden as mysterious ‘management fees’ with no improvement or seemingly any management of any sort.
Absolutely useless company
24 June 2026
Unprompted review
Reply from Haus Block Management
Dear Charlotte,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Shockingly bad company
Shockingly bad company. I would give 0 stars if I could!
Totally incompetent, and completely unwilling to take responsibility to deal with the most basic maintenance requests. Our service charge has continued to increase, while service quality and responsiveness has dropped off a cliff.
The car park gates were left broken for weeks despite multiple reports and repeated requests for action. It was only after a motorcycle was stolen overnight that a repair team was finally sent out.
24 June 2026
Unprompted review
Reply from Haus Block Management
Dear Rosie,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Genavieve was very helpful at…
Genavieve was very helpful at responding to my queries.
I got a clear answer from her and that is much appreciated.
24 June 2026
Unprompted review
Reply from Haus Block Management
Dear Kiera,
Thank you for your review. We are pleased to hear that Genavieve was able to provide clear answers and assist with your queries.
We appreciate you taking the time to share your feedback.
Regards,
Haus Block Management
Useless company
Useless, scandalous company. Chloe Heffer and Annamarie Steyn have been ignoring my emails for months whilst our block turns into a slum. They don’t do anything apart from send a communal email here and there and then just give up and ignore further chases about pending issues. They’re very quick as a company to chase you for money when it’s due though. Joke.
IN RESPONSE TO REPLY:
Unfortunately I don’t believe a word you say anymore - I’ve been trying to get responses from Chloe Heffer and Annamarie Steyn for months about my neighbours and the constant problems around the development but I’ve been ignored - so there is no communication or action like you say, so you telling me you’re working towards sorting the problem sounds like a pack of lies to be honest.
23 June 2026
Unprompted review
Reply from Haus Block Management
Dear Jamie Leach,
We're sorry to hear that you feel this has been your experience.
We have looked into the points you have raised and our records show that there has been ongoing communication about the issues affecting the estate, together with action taken where appropriate. We appreciate that some matters can take time to resolve, particularly where they involve the behaviour of other residents, and we understand this can be frustrating.
We remain committed to addressing issues that are reported to us and will continue to investigate concerns and take appropriate action where it is within our remit to do so. If there is a particular matter that you believe still requires our attention, please contact us directly so that we can review it with you.
Regards,
Haus Block Management
Avoid
I have had a very poor experience with Haus.
There have been ongoing building security issues which have remained unresolved for months, despite residents raising concerns. This is particularly frustrating because security is a basic responsibility of building management, not an optional extra.
At the same time, our service charge has increased without a clear or satisfactory explanation. Residents have asked for more information and transparency about the charges, but we have either received no response or responses that do not meaningfully address the questions raised.
The overall impression is of a company that is happy to increase costs but slow or unwilling to engage with legitimate resident concerns. The lack of communication has made the situation much worse, as we are left chasing repeatedly for updates on matters that directly affect the safety, cost and day-to-day running of the building.
Based on my experience, I would not recommend Haus unless they significantly improve their responsiveness, transparency and handling of urgent building management issues.
23 June 2026
Unprompted review
Reply from Haus Block Management
Dear Nina,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Riana from Haus (for Icona Point)
Riana from Haus was very responsive, easy to work with and managed to resolve my issue in under one business day.
22 June 2026
Unprompted review
Reply from Haus Block Management
Dear J Murphy,
Thank you for taking the time to leave a review. We're pleased to hear that Riana was able to resolve your issue so quickly and made the process easy for you. We appreciate your feedback.
Regards,
Haus Block Management
Deliberately delaying and ignoring
They ignore your emails, they don’t respond phone calls. If you don’t give up, they respond after 10 minutes, and several times sudenly play “Hello? Hello?” a can’t-hear-you pre-recorded sound. Then they drag the matter into next work week even though you had underlined to them that it’s an urgent matter, they are then suddenly absent, even though via other phone number you conclude they are actually in the office. On Friday 4pm - the phone line doesn’t even ring, as if it’s an incorrect number. Overall, they will do everything to keep you in the dark and not respond to your query, even though they manage the building that is your home. Simply - Unbelievable.
22 June 2026
Unprompted review
Reply from Haus Block Management
Dear Customer,
We are sorry to hear that you were dissatisfied with your experience. We would, however, like to clarify that the suggestion that pre-recorded audio or similar methods are used during our phone calls is simply not the case.
If you are unable to reach the person you are looking for, please contact me directly at jamie-lee@h-bm.co.uk, and I will be happy to arrange for someone to call you back as soon as possible.
We value all feedback and remain committed to providing the best possible service to our residents.
Regards,
Jamie-Lee Damster
If you write them an email with a…
If you write them an email with a question, don't expect to receive a response until you pick up the phone and call them multiple times until they get back to you.
17 June 2026
Unprompted review
Reply from Haus Block Management
Dear Jess,
Thank you for your feedback.
As we were unable to locate your details on our system, we used the "request information" function on this platform in an attempt to identify your profile and better understand the concerns raised.
Should you wish for your concerns to be addressed, we would be more than happy to assist. Please feel free to contact us directly or log your issue via the resident portal, and a member of our team will be happy to help.
Regards,
Haus Block Management
Haus has been very poor since taking…
Haus has been very poor since taking over management of our estate. Communication is almost non-existent — residents chase for updates and rarely get a clear response.
The car park gates have been left open or broken for weeks despite repeated reports, during which time we’ve had parcel thefts, attempted bike thefts and now a stolen motorcycle.
Haus only manage the estate’s communal areas, yet charges have roughly doubled compared with the previous agent. Paying more for a worse, less secure service makes no sense. I would not recommend Haus.
17 June 2026
Unprompted review
Reply from Haus Block Management
Dear Harvey,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Unreliable
I have lived in a building in south London that is "managed" by Haus for 10 years. I have watched as it his deteriorated over the years, and any issue no matter how small has taken months to resolve.
Most recently they have neglected to repair the access gates to the car park, and with this lapse in security tenants have suffered burglaries, break-ins and even vehicle theft.
Do not recommend
1 June 2026
Unprompted review
Reply from Haus Block Management
Dear Stuart Cameron,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
We now have them since they took over…
We now have them since they took over from Property Partners, and they're just absolutely awful and totally incompetent and don't get anything sorted.
16 June 2026
Unprompted review
Reply from Haus Block Management
Dear Jeff,
We are sorry to hear that you have been disappointed with your experience since the management transition.
As we were unable to identify your details on our system, we used the "request information" function on this platform in an attempt to locate your profile and better understand the concerns raised. Unfortunately, we have not received a response and are therefore unable to investigate or assist further at this time.
Should there be any issues you would like us to address, please contact us directly or log them via the resident portal, and a member of our team will be happy to assist.
Regards,
Haus Block Management
Absolutely terrible
Absolutely terrible - really poor communication and total inaction despite serious safety concerns to residents in the building after car park gates have been left open for more than a month; we've had several successful and attempted burglaries, thefts and trespassers, and we've made repeated attempts to raise issues -- every time we've been ignored. I feel unsafe in my own home and there is a very simple way to resolve this, by sending out contractors to fix the gates! It's absolutely beyond me how this hasn't been considered a high or immediate priority -- but as a relatively recent resident, I know that there have been longstanding issues with Haus for many years. I would avoid having to engage with them at all costs.
16 June 2026
Unprompted review
Reply from Haus Block Management
Dear Esme Ash,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Total Incompetence, Zero Accountability – Avoid Haus Like the Plague
We appointed Haus three years ago via our RTM company, and it has been an absolute disaster.
They have consistently demonstrated that they are either completely out of their depth or simply do not care about managing properties. Their level of incompetence is unparalleled.
Here is a summary of our experience:
* Gross Negligence of Essential Maintenance: Haus has been completely unresponsive to leaseholders' queries. They failed to carry out critical major works, including urgent roof repairs, water leaks that were requested and assessed as critical by both the RTM and the leaseholders.
*Shocking Customer Service: Maintenance tickets and emails go ignored for months. To make matters worse, they routinely mark outstanding maintenance tickets as "completed" without taking any action or providing a resolution. It happened to me twice and to other residents often enough.
* Disregard for Resident Safety: While we managed to terminate them for the main building, they unfortunately remain in charge of the grounds management. Under their watch, the parking gates have been broken for over two months. The main gate was reported to their emergency number on the 15th May. They forced open the gate and disabled the mechanism so it would stay open all the time while they would investigate the fault and carry out repairs. The other gate was broken since April. They have NOT showed up until mid June. This negligence has led directly to a motorbike theft and unauthorised intruders roaming the property at all hours. Haus has shown zero regard for our safety, offering nothing but vague updates with no explanation of the fault and no timeline for a fix. Two months is simply unacceptable!!
* Unjustified Double Fees & Lack of Transparency: Their management fees are double those of our previous provider for the exact same scope of work. As leaseholders we formally requested clarification on their fees back in February and chased them 3 times since. To this day, we are still waiting. They keep avoiding to provide any justification for this massive spike in charges, and they continuously stonewall our requests to hand over the accounts so we can review their legitimacy.
Haus operates like cowboys, taking advantage of the fact that their contract is secured by the freeholder. They will hold your property hostage, take your money, and deliver absolutely zero value. And you always get vague responses to specific queries or issues raised, never evidence driven, never holding themselves accountable.
Do yourself a massive favor and AVOID HAUS LIKE THE PLAGUE!
14 June 2026
Unprompted review
Reply from Haus Block Management
Dear Barbara,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
Poor communication, higher charges, and serious security issues
Haus have been very poor since taking over the management of our estate.
Communication is almost non-existent. Residents report issues and chase for updates, but there is rarely any clear response or ownership.
The car park gates have been left open/not working for weeks, despite repeated reports. During this time, there have been parcel thefts, attempted bike thefts and now a motorcycle stolen from the estate.
Haus only manage the estate areas, including the car park, gardens and communal external areas, yet the charges have increased significantly — around double compared with the previous managing agent.
It is hard to understand how residents are paying more for a worse service, poor communication and unresolved security issues.
I would not recommend Haus based on this experience.
16 June 2026
Unprompted review
Reply from Haus Block Management
Dear Will Evs,
We are sorry to read that some residents have been dissatisfied with aspects of the estate's management, and we thank you for taking the time to share your feedback.
While we appreciate that security concerns and service charge increases can understandably cause frustration, we feel it is important to provide additional context.
Over the past eight days, Haus has received 17 reviews raising substantially the same concerns. Given this, we took it upon ourselves as senior managers, to investigate the matters raised and would like to share our findings to ensure that the circumstances are presented accurately and with the appropriate context.
Regarding the car park gate, the issue was first reported on 17 May 2026 when it became stuck in the closed position. A contractor attended promptly and, following their inspection, a quotation was received and approved on the same day to avoid unnecessary delay.
The repair required a replacement part and works were scheduled for 9 June 2026. Shortly before the visit, the contractor advised that the incorrect part had been ordered, requiring a replacement and causing an unavoidable delay outside Haus's direct control. We remained in regular contact with the contractor, and the repair was completed on 18 June 2026, restoring the gate to working order.
A further issue affecting the same gate was reported on 22 June 2026. The contractor attended the same day and identified a separate, unrelated fault requiring additional remedial works. The quotation was received and approved on 24 June 2026, and we are currently awaiting confirmation of the contractor's attendance date.
A separate issue affecting the second vehicle gate was reported on 16 June 2026. The contractor attended the following day and restored the gate to working order.
On 24 June 2026, a further issue relating to the pedestrian gate was reported to our team. As with the previous reports, the matter was immediately referred to the contractor, who has been instructed to attend the site to investigate the fault. We are currently awaiting the contractor's findings to determine the cause of the issue and any remedial works that may be required. As this demonstrates, each reported fault has been acted upon promptly, and we continue to work proactively with the contractor to resolve any issues as they arise.
We also note the comments regarding service charge increases. Service charges are based on an approved annual budget reflecting the forecast cost of managing and maintaining the estate, including maintenance, repairs, utilities, insurance, statutory compliance and contractor services. As these costs change over time, service charges may increase or decrease accordingly. These adjustments reflect the anticipated cost of operating the estate rather than discretionary decisions by Haus.
Finally, we acknowledge that some reviews have been submitted by residents familiar with Haus through a previous management appointment. While that appointment concluded, Haus was subsequently appointed by the freeholder to manage the wider estate and Block B. We remain committed to fulfilling those responsibilities professionally and to working collaboratively with the freeholder, contractors and residents to maintain the estate to the highest possible standard.
We hope that, moving forward, we can continue to work together in a constructive and positive manner. We would like to reassure all residents that any issues reported to us will continue to be investigated promptly, progressed with the appropriate contractors or stakeholders where necessary, and addressed as quickly as reasonably possible.
Best regards
Jamie-Lee Damster
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