Gym and Fitness Reviews 

4,277
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fitness gear, noting that orders arrive promptly and function reliably for home gym setups. Consumers also deeply appreciate the knowledgeable employees who offer valuable guidance and keep buyers thoroughly informed throughout the entire purchasing journey. Buyers often note the smooth ordering process and the professional assistance provided when selecting heavy equipment. However, some people mentioned that deliveries occasionally arrived without any prior notice or tracking updates from the courier service. A few reviewers additionally reported experiencing minor inconveniences, such as receiving shipments with missing parts or encountering unexpected delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting solid equipment quality and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently highlighting fast shipping times,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the equipment as solid,... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and readiness to help... See more

Service

Customers had positive experiences with service, noting that the entire process was smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,277)

402 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been buying and dealing with gym and…

Been buying and dealing with gym and fitness for over 14 years. Have always been happy with the quality of service and the products they offer.

10 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dean,

Thank you so much for your kind words and for being such a loyal customer over the past 14 years! We really appreciate your continued support and are thrilled to hear you’ve always been happy with our products and service. We look forward to helping you with your fitness journey for many more years to come!

Happy training!
GAF Team

Rated 5 out of 5 stars

Highly rate them

Excellent products, excellent service

15 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Troy,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and service. We really appreciate your support and look forward to assisting you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery was fast and really happy with the new Tandem tower by Force. I would definitely purchase more items from the guys at Gym and Fitness.

11 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thanks so much for the great feedback! Awesome to hear you’re loving the Force USA Tandem Tower and that the delivery was quick. We really appreciate your support and look forward to helping you with your next purchase!

Happy training!
GAF Team

Rated 3 out of 5 stars

The barbell itself was pretty nice, , but delivery was terrible

The barbell itself was pretty nice, but unfortunately the delivery service you used was terrible.. delayed my shipment for a while then when the barbell arrived the package was damaged leaving a lot of dust and debris on my barbell.. I had to geta brush and brush it for a while to get rid of all the debris or dust or whatever from the knurling areas. Luckily the barbell bearings seems to be undamaged.

8 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Aloysius,

We are very glad to hear that you are happy with the product you have received but are also sorry to hear of the delivery complications with your order.

Our team is here to help and can be contacted via phone or email to further investigate items that may unfortunately be damaged during delivery. We will reach out to you shortly to ensure any pending issues are resolved :)

Kind Regards,
GAF Team

Rated 5 out of 5 stars

The real deal in gym equipment

I am a PT and sprint coach and this is the second time I have purchased from Gym and Fitness QLD after carefully reviewing feedback on many stores. They have been outstanding on both my orders. I have set up a complete home gym through Gym and Fitness. The quality of the Force USA brand they sell is 10/10, especially for the reasonable price you pay compared to more expensive brands for similar quality (added bonus it looks v good!). Also, the gym arrived within 3 or 4 days of me placing the order and I live in regional QLD. Same thing happened when I placed another order for a GHD machine, quick delivery of quality machine at a very good price. Special thanks to Dan G for his help with my orders both times. Cannot recommend them enough and will stay with them for all my gym needs.

26 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Renee,

Thanks so much for the awesome review! It’s fantastic to hear that your home gym has come together so well and that you’ve been happy with the quality of the Force USA gear and the delivery times, especially out in regional QLD. We’ll be sure to pass your kind words on to Dan G as well. Thanks again for your continued support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome Experience

The staff were extremely helpful and the whole process from order and payment was simple and efficient. Follow up communication was provided to ensure that everything was ok.

6 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jason,

Thanks so much for your kind words! We’re really glad to hear the process was smooth and that our team could help make everything easy and stress-free for you. It’s great to know our follow-up made a difference too - enjoy your new setup!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product!

Fast delivery, quality of machine meets expectations, and assembly was very easy.
Well done guys!

5 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

Thanks so much for the great feedback! We’re thrilled to hear the delivery was quick, the quality met your expectations, and that assembly was a breeze. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy transaction and great product…

Easy transaction and great product Thanks Gym and Fitness Molendinar.

8 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Geoff,

Thanks so much for your kind words! We’re really glad to hear everything went smoothly and that you’re happy with your product. The team at Gym and Fitness Molendinar will be thrilled to hear your feedback. Thank you for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Best home gym from gym & fitness

I bought the Force USA C10 earlier in the year and loved the customer service and product quality. When I needed a curl bar I just called gym & fitness and had the bar delivered within a week.

8 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Doug,

Thanks so much for your awesome feedback! We’re so glad to hear you’ve been loving your Force USA C10 and had a great experience with both the product quality and our team. It’s great to know we could also get your curl bar out to you quickly and hassle-free! We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym and Fitness are EPIC

Purchased the Force USA FTR from Gym and Fitness and couldn’t be happier.

The standout was the service, a salesperson reached out directly, answered all my questions, and hooked me up with some great savings. It felt genuine, not pushy. The whole process was seamless, delivery was on time, and the equipment is top quality.

Really impressed overall, highly recommend.

4 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Brad,

Thank you so much for sharing your experience! We’re thrilled to hear you’re loving your Force USA FTR and that our team could make the process seamless and helpful. Your kind words mean a lot, and we really appreciate the recommendation!

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym and fitness have awesome equipment…

Gym and fitness have awesome equipment very helpful and communication is the best

3 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Customer,

Thank you so much for your awesome review! We’re thrilled to hear you’re enjoying the equipment and that our team could help. Great communication is always our goal, so your feedback means a lot!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Experience

Great product, communicated well, fast shipping. All in all, a great experience.

24 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Simon,

Thanks so much for your kind words! We’re thrilled to hear you had a great experience with the product, communication, and shipping. Thanks for your support!

Happy training!
GAF Team

Rated 4 out of 5 stars

Good customer service

Order was originally sent with wrong equipment but they rectified this promptly and the correct order arrived 3 days later

2 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Don,

Thank you for your feedback! We’re really sorry again for the initial mix-up with your order, but we’re glad to hear it was resolved quickly and that the correct items reached you shortly after. We truly appreciate your understanding and patience, and we hope you’re enjoying your equipment!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great team

Very knowledgeable and friendly team, a pleasure to deal with!

24 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tamara,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Providing friendly and knowledgeable service is what we strive for, so it really means a lot to us. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Good quality stuff

Good quality stuff. It does have that rubber smell for the first couple days but after a week it's completely gone

26 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Josh,

Thanks for your review! We're glad to hear you're happy with the quality, and yes, that initial rubber smell usually fades quickly. Enjoy your new gear!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quick shipping easy to deal with

26 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Daniel,

Thanks so much for your feedback! We're delighted to hear you had a smooth experience with our team and that your order arrived quickly. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Force USA C20 Gym & Fitness Gold Coast

I recently purchased a Force USA C20 from Gym and Fitness Gold Coast and the experience was excellent from start to finish.
Gabe was extremely helpful and knowledgeable. He took the time to walk me through the differences between several machines, including the G20 and the C20, and helped me choose the setup that best suited my home gym.
What I really appreciated was that there was no pressure to buy. Gabe answered all my questions, explained the cable ratios and features clearly, and even put together a great deal including the sliding bench and weight stack upgrade.
Being able to see the equipment in the showroom and compare the different models in person made a big difference. The C20 is an incredible machine and will be the centrepiece of my home gym for many years.
Overall a great experience and I would definitely recommend Gym and Fitness Gold Coast to anyone looking to build a serious home gym setup.
Thanks again to Gabe and the team.
Tim

25 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tim,

Thanks so much for sharing your experience! We're absolutely thrilled to hear that Gabe could guide you through the options and help you find the perfect setup for your home gym. It’s wonderful that being able to see and compare the machines in person made such a difference, and that the C20 is already making a fantastic impact as the centrepiece of your space. We really appreciate your kind words, your recommendation, and your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Force Usa bench has a high quality

Force Usa bench has a high quality, and the support for GYM and Fitness was great.

23 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Javier,

Thanks so much for your feedback! We're thrilled to hear you're happy with the Force USA bench and that our team could provide the support you needed. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Adelaide delivery.

After finding that their Adelaide store had closed, I rang the Gym & Fitness enquiry centre regarding me wanting to purchase a home gym.
The staff were firstly apologetic about the Adelaide details still being on the website, but also very helpful with me getting the specific gym I was after, plus delivered for a very fair price.
Job well done, great customer service, will definitely look to Gym & Fitness for my next purchase.

17 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Digby,

Thanks so much for the kind words! We're really glad our team could assist you over the phone and help get the home gym you were after. We appreciate your understanding regarding the Adelaide store listing and are pleased we could still organise everything for you, including delivery at a fair price. Thanks for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Staff have been super helpful guiding…

Staff have been super helpful guiding me through every step. Value is unsurpassed

4 March 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Curtis,

Thank you so much for your kind words! We’re so glad to hear our team was able to guide you through every step. It also means a lot to know you’re happy with the value of your purchase! Thanks for your support!

Happy training!
GAF Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look