Guardian Insurance MX Reviews 

173
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, efficiency, and helpfulness, often highlighting their friendly and supportive approach. Many people appreciate the quick and efficient service, noting the ease of the process and the valuable advice provided. Reviewers frequently commend the excellent customer service and prompt responses to inquiries and concerns. The team is also noted for being attentive and caring, providing clear communication. The payment process is described as convenient and straightforward by consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional service.... See more

Service

Customers had positive experiences with service, often describing it as efficient, helpful, and friendly.... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Payment

Users describe positive interactions with payment, often highlighting its convenience and ease. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more

Rated 5 out of 5 stars

The team has always been super attentive and very caring of finding the best options for their clients. Really appreciate all of their work and energy. Gracias


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(173)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mary was fantastic

Mary was fantastic. From the quick responses to the detailed explanation of the coverage options. She kept us informed and followed through as she promised.

26 October 2023
Rated 5 out of 5 stars

Great Service

Great Service, fast response, exactly what I asked for and they don't try to sell you something you don't need.

8 September 2023
Rated 5 out of 5 stars

Outstanding customer service

Mary was quick to answer any questions or requests and went above and beyond what was expected of her. I hope all Gardian Insurance agents offer that same fantastic level of customer service.

14 August 2023
Rated 5 out of 5 stars

Faithful Customers

Guardian's customer service people and agent's are always ahead of the game. We have been customers of Guardian Insurance for 3 of the 5 years that we have lived in Puerto Vallarta

9 August 2023
Rated 5 out of 5 stars

Friendly and Efficient!

Great communication and very quickly had our new insurance coverage. Highly recommend Guardian insurance based on our last two experiences; renewing our homeowners insurance and purchasing insurance for our Nayarit plated vehicle.

7 August 2023

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