Morrisons Supermarkets Reviews 21,246

Lost my courier order made me wait and lost time and money because of your incompetence to follow a simple first come first rule.

I wanted to buy flowers but the choice was very poor. There was hardly anything to choose from and most were half dead and reduced. There were some pretty spring bouquets but the sell by date was yesterday. I asked if they could be reduced and had to go through three people before a manager said as they were out of date they couldn't sell them. I asked if I could have them for free then and was told no I could buy them at a discount but I wasn't told what the discount was until I got to the till. I asked how would the cashier know how much to reduce them by and was told "we are all on headsets". I went to the tills where there were huge queues and thought why should I be charged for out of date flowers. Wouldn't it have been a lovely gesture and excellent customer service to allow me to have them as they had already said they can't sell them. Inthe end I let the flowers and the shop feeling unsatisfied. Well done Morrisons.

I would like to compile t Morrisons on one of there employees. The ladies called Kamal and she works on self device check outs.
Even when rushed off her feet she is efficient and nothing is too much trouble. Plus she’s always smiling.
So Morrisons cherish this asset she a great ambassador for your store.

Last 2 orders from Morrisons were bad from 2 separate stores to separate places. 1 delivered just in the time slot but the groceries must have been left outside as arrived sodden meaning some items totally unusable and should never even have been delivered like it. The other was late but was informed of it but was promised a call by the store and customer service of when it would arrive. Neither did. When it did arrive some items were covered in milk that had leaked. I spoke to 3 people in customer service none seemed to care and none were sincere over the issues. Such a shame I once worked for them and I know in the stores there are people that have worked there for years and are lovely

We purchased a cutlery set called nutmeg and the quality was so poor that a sharp edged spoon cut my adult daughter's mouth. We returned the set to our local Morrison's and it was exchanged for a completely different set. I checked online a few days later to see if this cutlery set had been recalled as it could injure other people and it hadn't been recalled. I contacted Morrisons customer care department and explained the situation to them. They asked for the receipt, the barcode and any proof of my daughter seeking medical attention. I told them that I didn't have the receipt or the barcode and my daughter didn't need medical attention. I provided them with the link from their own website for the cutlery set so they could establish which set it was. They continue to say that they can't do anything because I can't provide them with the information that they need. It seems as though customers safety is of no concern to them and they just want to cover their backs. I am not interested in any compensation. All I want is some reassurance that they will investigate. They refuse to do this and neither will they get a manager to ring me which I have been asking them to do for over a month now.

Morrisons prices took a big jump when the new owners took possession. The increases occurred in addition to the COVID Hike.
As a result i have tried to steer clear of Morrisons. However, while on a trip to Scotland I found that the main supermarket was Morrisons. It is still pricey compared to other supermarkets but what really got my goat was their pricing for bags. 40p for a paper bag and 60p for a polly bag. These weren’t bags for life, they were low quality get you home bags. Another reason not to use Morrisons or if there is no choice, take your own bag(s) with you.

I purchased a turkey in December for Christmas Day and went to cook it the night before as I always do. When I took the turkey out the bag I noticed the bird had a hole in the skin when I investigated further I found what can only be described as a growth underneath the skin. I won’t say what I pulled out but I took pictures and put the bird in the bin. After the festive season I contacted Morrisons with all the pictures to find out what it was that I had found. I got the standard reply you get saying someone will contact me which they did asking for more evidence which I replied to then after a month after no correspondence I emailed them again to see if there was any updates which they replied that they had been in contact with there supplier and waiting for them to get back in touch. Another month went by no updates so I contacted them again asking for updates and again they sent the same email back we are waiting to hear back from the supplier. It is now may 26 and I’m still waiting for them to get back in touch I’ve emailed them today for any updates. 6 months to sort a problem is absolutely unacceptable

I have had two consecutive poor experiences at two different Morrisons Café locations, which suggests a wider issue with their standards rather than an isolated incident.

I submitted feedback and even raised a formal complaint (with proof of purchase) multiple times through their “Ask David” email address, yet received no response whatsoever — even though two months have passed since then.

I called customer service, who confirmed that the Ask David team is based OFFSHORE, but they have no connection with them and therefore cannot follow up on complaints or take any action.

It seems like a NON-managed operation, staffed by people who appear to do nothing while still collecting their paycheques at the end of the month.

Their email inbox is clearly not monitored, and the central customer service number offers NO option to speak to anyone from that department.

I have reported the matter to Trading Standards.

Popped into Morrisons at Skipton this evening and I thought I’d walked into the Gaza Strip fridge doors missing freezer door smashed and missing .. how’s the food staying at the temp required. Boxes on the floor empty even staff walking past mess on the floor .. haven’t been for a while and I’ll definitely won’t be going again .. we worked hard for our money and we shop in slums whilst the owners live in their mansions

I entered Morrisons at North Road Darlington on the 30th April 2026 at 12:15 with the intention of purchasing a bottle of 3 Barrels Brandy, on offer at £20.
But, alas the cupboard was bare, so I started looking for Old Mother Hubbard. However, I found a nice lady called Ilona who scuttled off to procure, for me, the said item.
However, when she returned, she had to say that, even the bigger cupboard was also bereft of the said item.
As I was leaving the store, somewhat dispirited, I was accosted by Carol, all booted and suited, who asked about my shopping experience, I explained the situation, adding it was a form of rationing to have
0empty 1 litre slots, but plenty of .7litre slots at an extra cost. I remember rationing during the War and didn't like it.
Where upon, she made me an offer I could not refuse, which solved my predicament and I left the Store highly satisfied and impressed by the way Carol had solved the problem.
I found she had empathy listening, calmly, to my grievance and sorting it out. This is a Lady of action and not for turning. Thank you Carol.
I withhold the mechanics of the deal to protect those involved.

Not as much as a complaint but can yous stop selling full boxes of Pokémon cards to scalpers so my son can get a chance to buy a single packet for he's collection! These people are out buying every single box they can then advertising them for triple the price, why not limit them to 2 packs per person? My son is ADHD and used to love a walk to your local shop castletown Sunderland for he's Pokémon cards but Scalpers have already sat waiting for delivery and taking the lot! Pointless even coming back to your stores, greed gets you nowhere

Stopped on 9th May '26 at the bakery in Morrison's Newark to buy one of my favourite bread loaves.
There was a lady working behind the counter. I asked for my loaf to be sliced. Seems I inconvenienced her. She threw whatever she was handling down, glowered at me with the most miserable face I'd seen in a long time and barked do you want it medium or large. After the slicing she squished my loaf into a plastic bag, so the slices got deformed and pushed it towards me. I couldn't get away quick enough from that woman. Why do Morrison's employ people who either clearly hate their job, or hate interacting with customers, or both?
I won't miss that shop when they eventually go bust.

Told because their system hasn't marked my order as delivered I am unable to get a refund.

Terrible system, I am now left with unusable items due to them not being wrapped properly and left in the dirty unwashed delivery treys they deliver our food in.

We purchased a food to order via click and collect this Saturday (09th May 2026). All items were handed over on collection and were sealed in cardboard boxes. It was only when we got home and opened the boxes that we realised two of the items were missing. We requested a refund online however this was rejected with no reason given. The items that were missing were the 1x Large Savoury Grazing Box FTO and 1x The Best Charcuterie Platter. The order number was 1627857641142. I'd appreciate it if a full refund of these items can be arranged as soon possible as I do not see why we should have to pay something we never received!

The delivery is fine but the people picking out the items need to start reading the orders better, ordered a multi-pack of noodles for £5 and ended up recieving 1 packet but still got charged £5 for it, didnt help matters that they got the photos mixed up on the app just proves even more that they dont read the descriptions of the products they are selling.

So unbelievably poor. A company that used to stand out for service and delivery is just a shadow. Awfu staff.
The fact they have no customer service email or phone number says how much they care about customers.

Had a wonderful experience at Morrisons in wednesbury today, thanks to Wendy in the café. She was incredibly friendly, went out of her way to help us, and really made our visit special. Her warm and attentive service stood out, and I’ll definitely be coming back because of her

This store has become an absolute joke. It used to be known for cheaper products, now it can be more expensive then anywhere else. Their so called customer service is practically non existent. Long story short, I put in a complaint by email and over the phone about a delivery that was soaked in beer from another person's order and damaged when it arrived. Delivery driver said he didn't get provided with any cloth or tissues to clean anything up. The trays were swimming! I spent 30 minutes cleaning everything. He rang me 3 times.in all. To say he was outside early, then to use the toilet, then to say he left his jacket and lanyard in the toilet. Supposedly he couldn't get into work the next day without it. Everyone knows if you forget your card, you just press a button and soneone will let you in! I waited 45 minutes for him to come back. 12 30am! I waited a week and still no reply to my email. Outrageous service. Rang, spoke to a manager, Nancy who said she would put the complaint through again and gave me £37 refund! Apparently I was supposed to refuse the entire order! If I had done that, obviously I wouldn't have had any shopping for the next week. 10.30 at night. Where else am I meant to go? It's common decency to reply to an email, especially over a complaint as serious as this. If this how little Morrisons care for their customers than to hell with the lot of you. I'm never using this store ever again and I bet I'll still not get a reply from them. There needs to be an Ombudsman for supermarkets in order to stop them from getting away with serious crap like this. Unbelievable behaviour. Shame on you people

I tried to pay for my shopping. impossible, morrisons wont allow it. i wont be back. ill be going to waitrose.

Don't bother with a delivery if you need certain things for a special occasion. They won't have them, then you'll end up having to do another shop elsewhere at the last minute.
Also they substitute things with items that are smaller but cost more than twice the price.
They have really let me down today.