Morrisons Supermarkets Reviews 21,242

I purchased an item in-store, and upon attempting to consume it, I noticed it emitted an unpleasant odor and was not suitable for consumption. I contacted Morrisons through their messaging service. I was assisted by a courteous customer service representative named Krome. I would like to thank Krome for he or she exceptional assistance. He or she helped me resolve the issue and graciously provided additional goodwill points in response to my concerns.

Very little plant based food. Even less organic vegetables compared to Sainsbury's

I visited your Gt Clacton store and was left very disappointed.
60p for a bag! That’s 50% more any other supermarkets!
The cafe/market street section is now closed.
Toilet door locks broken!
And in my opinion a terrible layout. Bread is not near the bakery! Bran cereal is separated from the cereals!
Electric security panels so you can’t get out without a member of staff autherising it! Embarrassing Morrisons it really is.

There are leading supermarkets who are currently doing it better I’m afraid.

Liskeard Morrisons lost at least eight customers Saturday 16th May due to not having enough staff on the delicatessen counter. There was one member of staff serving a woman at the pizza counter. There were three others in the queue. I only wanted a pork pie but it looked as though I would have to join the pizza queue. Five minutes passed and the same woman was at the front of the queue with only one assistant serving. I chose to leave the queue and returned five minutes later. The same woman was at the front of the queue. Two customers at the back of the queue decided to leave with me making the same decision. Five minutes later, I returned again only to find the same woman still at the front of the queue, ordering more bespoke pizzas! I noticed a very young man with a headset on who I believe is one of the newly appointed managers. He looks about 12 but is very professional. I asked him if he could find somebody to serve me. He acknowledged my request and said, “of course I will go and find somebody.” Five minutes later and the same woman at the front of the queue, the young man did not return. I chose to leave the store.

Today was my first time physically shopping at Morrisons Worksop. I normally order online. I got to the cashier and there was another Customer before me chatting away with the cashier, as soon as they saw me. I'm Black by the way. The topic changed to too many immigrants in England, We need to do whatever it takes to get rid of these immigrants and claim our country back. They spoke about it loudly while I stood waiting to be checked out. Won't be shopping at Morrisons anymore. Staff members should know better. That's was a disgusting experience. No thanks!

Iam disabled l have been in three times and the disabled toilet is dirty and looks like it hasn't been cleaned this is morrisons in taunton

For the second time this month, Morrisons have got an order wrong, supplying coffee instead of the butter I wanted. This is very frustrating as I now have to go out and shop for it

I’ve recently had repeated issues with Morrisons grocery orders placed through Deliveroo where items shown as in stock at the time of ordering later turn out to be unavailable once the order is being picked.

On multiple orders, several items have been missing, sometimes up to around five items in a single shop, and in many cases no suitable substitutes were offered.

The main issue is not just the missing items, but the apparent disconnect between what is shown as available in the app and what is actually in store. This creates a misleading impression at the point of purchase, especially when you are paying delivery and service fees expecting the order to be fulfilled as shown.

One example was basic household items (such as bin bags) being unavailable with no substitute offered, which is hard to understand for a large supermarket.

I rely on grocery delivery services for health reasons, so repeated incomplete orders are particularly disruptive.

This feels like an ongoing stock accuracy issue rather than isolated incidents, and it significantly reduces confidence in ordering through the platform.

I hope Morrisons and its delivery partners review how real-time stock accuracy is being reflected in the app so customers are not repeatedly charged for incomplete orders.

Absolutely shocking ordered a party platter for my daughters birthday they informed me the night before they would not be able to do this leaving us with no party food

Trying to get a bag at self service is like arranging contact with a Russian spy .
You approach the tills , the keeper of bags then decides to wander off , you scan your items , then have to wait for the bag keeper to come back from halfway down the store….. just leave the bags at the tillls Morrisons!!!! And btw this is every bloody time not just a one off

Morrisons High Steet, Brotton. Whats going on here. Staff acting weird. Customers do not feel welcome in their local store.
Terrible customer service. The local morrisons staff hide behind shelves and watch customers. The shop is only small as well. Locals dont feel trusted. The staff have been there years. Can you not change all of the staff or close the store down. Why should the local customers have to put up with this or take their custom elsewhere. Its a local shop for the locals for gods sake.

Got Morrison's NOW delivery and like all mentioning it is far from NOW. Overpriced for the luxury as they inflate prices for this service. The substitutes provided ridiculous but what can you expect for such a shocking supermarket that is in some much trouble. It was an emergency shop but will certainly be back to TESCO and Sainsburys for a delivery. Can see now had bad Morrison's have become and doubt it will survive given is over priced shocking prices.
Lesson learnt to shop elsewhere. And no before you copy and paste your generic replies I don't want to be engaging with your trustpilot team or customer services that is not based in the united kingdom because of cuts made to this company.

Raised a complaint with Morrisons ref.48910017 about the 25th April heard nothing back except an automated message on trustpilot, they totally ignore reading the actual complaint on trustpilot,again I have not been contacted since.
Yet again they have one of the worst customer services that fail to react to complaints, they will now send another automated reply to this asking for more information without actually telling me who to contact,or it will say we will be in contact.... Watch this space
27th May 2026***3 times now they have said someone will contact me yet again more lies from Morrisons no intention whatsoever following up my complaint, a dreadful customer service team to deal with ****

Used Morrisons now for the first time and placed order at 19:35 and it’s now it’s 22:20 and no sign of my delivery…not happy

Update- Found out my order was cancelled this morning..I waited until 11pm for a delivery that never arrived.

I reordered this morning at 8am thinking it would get here for around 9am…I was clearly mistaken, at the time of writing this the time is 15:30!! And still no order This service is a total joke

placed a order with morrisons now as i had just got out of hospital and had no food in house and wasnt feeling the best. ordered at 5 and still not received order at 8pm. rang there customer service who couldnt get through to the local store where order would come from. will never use this awful company again after being left down they were quick enough to take my money pre authorise. morrisons loss competitors gain will never use yous lot again. if i could give this company no stars i would. thanks for taking my money, leaving me hungry and without food and angry not what i needed after getting out of hospital

Lost my courier order made me wait and lost time and money because of your incompetence to follow a simple first come first rule.

I wanted to buy flowers but the choice was very poor. There was hardly anything to choose from and most were half dead and reduced. There were some pretty spring bouquets but the sell by date was yesterday. I asked if they could be reduced and had to go through three people before a manager said as they were out of date they couldn't sell them. I asked if I could have them for free then and was told no I could buy them at a discount but I wasn't told what the discount was until I got to the till. I asked how would the cashier know how much to reduce them by and was told "we are all on headsets". I went to the tills where there were huge queues and thought why should I be charged for out of date flowers. Wouldn't it have been a lovely gesture and excellent customer service to allow me to have them as they had already said they can't sell them. Inthe end I let the flowers and the shop feeling unsatisfied. Well done Morrisons.

I would like to compile t Morrisons on one of there employees. The ladies called Kamal and she works on self device check outs.
Even when rushed off her feet she is efficient and nothing is too much trouble. Plus she’s always smiling.
So Morrisons cherish this asset she a great ambassador for your store.

Last 2 orders from Morrisons were bad from 2 separate stores to separate places. 1 delivered just in the time slot but the groceries must have been left outside as arrived sodden meaning some items totally unusable and should never even have been delivered like it. The other was late but was informed of it but was promised a call by the store and customer service of when it would arrive. Neither did. When it did arrive some items were covered in milk that had leaked. I spoke to 3 people in customer service none seemed to care and none were sincere over the issues. Such a shame I once worked for them and I know in the stores there are people that have worked there for years and are lovely

We purchased a cutlery set called nutmeg and the quality was so poor that a sharp edged spoon cut my adult daughter's mouth. We returned the set to our local Morrison's and it was exchanged for a completely different set. I checked online a few days later to see if this cutlery set had been recalled as it could injure other people and it hadn't been recalled. I contacted Morrisons customer care department and explained the situation to them. They asked for the receipt, the barcode and any proof of my daughter seeking medical attention. I told them that I didn't have the receipt or the barcode and my daughter didn't need medical attention. I provided them with the link from their own website for the cutlery set so they could establish which set it was. They continue to say that they can't do anything because I can't provide them with the information that they need. It seems as though customers safety is of no concern to them and they just want to cover their backs. I am not interested in any compensation. All I want is some reassurance that they will investigate. They refuse to do this and neither will they get a manager to ring me which I have been asking them to do for over a month now.