Grip500.co.uk Reviews 

330
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The tyres and tracking is great but you're better off having them delivered to your address as some garages, especially the one in Brentwood didn't want to fit them. Apart from that no problems

Rated 5 out of 5 stars

Had been looking for replacement tyres for our motorhome for several weeks locally and on line. Needed CP rated and looking for,a reasonable cost. Found Grip 500 by chance and had a great selecti... See more

Rated 5 out of 5 stars

I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... See more

Rated 4 out of 5 stars

I ordered 4 x Continental Wintertrac TS 860 195 55 16 tyres for my wife’s Mini Cooper S. Ordering was easy and price was better than any other online company. Delivery time was reasonable too. My only... See more

Company details

  1. Tire Shop

Written by the company

The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

330 reviews

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4.5

All reviews

(330)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use this company

Do not use this company. They use couriers who leave items outside in the street without signature, and then refuse to help or refund. I have never dealt with such rude and unhelpful customer service. I am literally having to get my solicitor involved.

@ the reply from Dave (about the 15th person who has been involved in this), that contradicts the terms and conditions and wording on your own website, and does not mean that a signature is not required. APC confirmed this themselves. I have already reached out the Andorran authorities on your business practices.

3 January 2024
Unprompted review
Grip500.co.uk logo

Reply from Grip500.co.uk

Hello, We would like to inform you that transport company is not able to process your request and give the reason why: Since 16/03/2020, transport companies have implemented "Contactless Delivery" and confirm the delivery of your parcels using geolocation. Best regards, Dave

Rated 5 out of 5 stars

I bought 4 Nankang SV-3 Winter 185/50…

I bought 4 Nankang SV-3 Winter 185/50 R16 81H tyres.
Ordered on a Wednesday & delivered on Friday.
Best price I could find online.
Now for the negative. In my case it didn’t matter but I had no notification of a delivery date or even of dispatch. Looks like they were delivered straight from Nankang.
Would I use Grip500 again, Yes 👍

21 December 2023
Rated 3 out of 5 stars

Not great, quite slow at communication

Update: after of back and forward with grip500, I contact dx directly. They quickly got back to me and sent me all the info required to sort the issue out.
Grip500 communication is slow, be prepared to sort the issue out yourself.

Original:
Not impressed, at all.

Order sent to the wrong address that is over an hour away, taken 4 days for a reply but only received a reply due to threatening to take the issue to Visa to get my money back. Tyres ordered 2/11 and still nothing as of today 15/11, thought I had plenty of time for upcoming MOT, this is looking unlikely.

Communication is poor, WhatsApp service is pointless and ticket service is the same. No phone numbers (that I can find) to speak to someone directly.

I can only imagine the issue is being kicked down the road. I would avoid and spend a little extra at somewhere like blackcircles.

2 November 2023
Unprompted review
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Reply from Grip500.co.uk

Dear Customer,

Thank you for your order and your comment.

For logistical reasons we only assist our customers per email.

Our customer service representatives do their best to reply to all queries in max. 48 hours


Best Regards
Lisa, Grip500.co.uk

Rated 3 out of 5 stars

Delivery time is not correct

That was the first website I checked, everything was und
I’ve ordered a wheel at Friday evening to address at south-east of London, and get it only at Wednesday next week. At website was information of 24 hours delivery.

4 August 2023
Grip500.co.uk logo

Reply from Grip500.co.uk

Hello

We beg your pardon for this inconvenience, we always do our best to deliver your order asap.
We provide you with the tracking of the order ( sent by email and available from your client's account) so that you can control the delivery and contact the after-sales service if you notice a problem.
Best regards
Julia

Rated 1 out of 5 stars

Ordered (twice) never even shipped.

Ordered (twice) never even shipped.
Not recommend this poor webstore for anybody!

7 July 2023
Unprompted review
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Reply from Grip500.co.uk

Dear Customer

Our stock and prices are updated several times a day on our website; There may be a slight delay between actual stock and website display. The stock you ordered was sold out and we had to cancel and refund your order.

We do our best to be able to offer you another stock as quickly as possible, we invite you to check availability on the site and re-order.

We apologize for the inconvenience.

Regards,
Julia

Rated 1 out of 5 stars

No customer services and delivery not as advised!

Tyre ordered was not delivered on tracking advice. Delivered 5 days later and not delivered as we were not in. Replied to couriers email to advise we would collect it 3 days later as we were away. When we went to collect it it had been returned. I have also been deducted £25 from my refund. Messaged Grip500 on their website ,which is the only way to contact them and to date they have not bothered to reply!

16 June 2023
Unprompted review
Grip500.co.uk logo

Reply from Grip500.co.uk

Hi,

It seems that the error comes from the carrier indeed. I have asked a full refund for this case. £25 will be refunded to you as soon as possible.

Best Regards
Peter, Grip500.co.uk

Rated 1 out of 5 stars

Do not trust their delivery times

ordered 4 tyres announced as "delivery 1-2 days". one week later I am still waiting for a tracking number, let alone the tyres themselves
after 10 days i got 3 tyres... shocking service really.

16 May 2023
Unprompted review
Grip500.co.uk logo

Reply from Grip500.co.uk

Hello

We beg your pardon for this unusual delay, according to the transporter your order is delivered on 23.05. Please contact our after sales team if you wish to contest the reception.

Best regards,
Julia

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