Grantham's Reviews 

677
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond. Many found the online ordering process straightforward and appreciated the quick delivery, often receiving items sooner than expected. Communication regarding orders and delivery updates was also frequently noted as very good. However, some customers also noted occasional issues with delivery communication, such as a lack of tracking information or updates on dispatch. A few people also experienced problems with after-sales service, including unfulfilled promises, delays in resolving issues, or incorrect items being delivered.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items being... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and super.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward online... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

I think Grantham's are terrific. Good products, decent prices and fast delivery. One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived... See more

Rated 5 out of 5 stars

I waited a month for the truma inlet, to find out i had cancelled it,so back on the Internet and found Grantham's so i found the part again and order it, again and wow what service, they kept me infor... See more


4.4

Excellent

TrustScore 4.5 out of 5

677 reviews

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Replied to 5% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(677)

260 reviews in the last 12 months

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Rated 4 out of 5 stars

Good online service

Good online service

We placed our order online, which was really simple, and the unit arrived sooner than we expected.

The only thing I feel could have been improved was being advised of a delivery date. As I was at work when the delivery arrived, I had to arrange for someone else to be there to receive it. Admittedly, our order came directly from the supplier rather than Grantham, but delivery information would have been very helpful, especially as I had called to enquire about the delivery date beforehand.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

It doesn't give the option for NO stars

It doesn't give the option for NO stars or I would give no stars. Do not buy a caravan from Granthams. Just to give everyone a heads up. The after sales service is absolutely diabolical. We took ownership of a brand new Coachman Lusso 2 in February. We have been out 4 times in it since. Each time we have had trouble with the water and each time we've rang to complain and got nowhere. Last week whilst on a site the external whale pump wasn't working so had no water to the caravan at all. When we rang them and when they eventually got back to us much later their suggestion was to fill the onboard tank manually which my husband did. After yet another call to them they said could we leave it till Monday and they'd get it sorted. They were aware we were booked again this week for a long holiday. Monday came 4pm went so rang again to be told they've put a warranty claim in but won't be able to book it in till September at the earliest. When you haven't got the basic service I think it is unacceptable to expect us to wait that long. It wasn't a cheap purchase. We have changed all our future bookings to fully serviced pitches to enable us to get water to the caravan so we can actually use it. They are happy to take your money, so to save anyone the same shoddy service I would suggest you find a different dealer to buy your pride and joy.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the habitation service…

Very happy with the habitation service today. The process from booking to collecting my motorhome after its service was straight forward and the staff I spoke to were only too happy to help. I would recommend them to any motorhome or camper van owner. 😀

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Good online service

We placed our order on line which was really simple, and the unit arrived sooner than we thought.

The only thing that i feel would have been better, is if we were advised of a delivery date. Admittedly our order came direct from the supplier not Grantham, but delivery information would have been handy.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Super service

Ordered the part for our caravan on Tuesday to be delivered to our daughters address as we are away. It arrived there next day. Excellent service

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Swift Kitchen Tap

The kitchen tap in the caravan had broken. I phoned Grantham's, have them the chassis number and they provided me with a link to the exact tap required. The price was reasonable so I purchased straight away. It was delivered ahead of schedule, within 48 hours.

Very good company to deal with, the lady I spoke to was helpful and efficient, and overall the service has been excellent.

28 May 2026
Rated 5 out of 5 stars

Westfield Avantgard Noblesse Grande chair and footstool

Bought a Westfield Avantgard Noblesse Grande chair and footstool from the website yesterday and delivered today, despite paying for standard delivery. Also gave me a 5% discount. Did have a query about the accompanying footstool before purchase, and that was dealt with straight away using the excellent live chat facility.

So really good service, prompt delivery and pleased with the chair and footstool.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed.

This is the first time I’ve used Granthams. They offered the best price for the camping Avtex TV I was after plus giving me an extra 5% off. The delivery was really quick too. I will definitely be using you again. Thank you for the great service.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great response and service

A couple of questions answered by website chat line quickly, ordered placed on line with discount code and received 2 days later. Great service, price and response. Looking forward to a chilled summer with our Brunner air conditioner for our caravan. Highly recommend.

3 June 2026
Unprompted review

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