Grantham's Reviews 

677
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond. Many found the online ordering process straightforward and appreciated the quick delivery, often receiving items sooner than expected. Communication regarding orders and delivery updates was also frequently noted as very good. However, some customers also noted occasional issues with delivery communication, such as a lack of tracking information or updates on dispatch. A few people also experienced problems with after-sales service, including unfulfilled promises, delays in resolving issues, or incorrect items being delivered.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items being... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and super.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward online... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

I think Grantham's are terrific. Good products, decent prices and fast delivery. One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived... See more

Rated 5 out of 5 stars

I waited a month for the truma inlet, to find out i had cancelled it,so back on the Internet and found Grantham's so i found the part again and order it, again and wow what service, they kept me infor... See more


4.4

Excellent

TrustScore 4.5 out of 5

677 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(677)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, from the phone called I made to ordering and receiving my item in 48 hours.
As I had ordered another tap from Salop caravans and they told me 84 DAYS for delivery.
I have used Granthams before for other items for my caravan and received fantastic service as well.

30 May 2026
Rated 5 out of 5 stars

Portable air conditioning unit for caravans

They said it was out of stock but assured us that it would be with us by the time we were going away on holiday and it was. Delivery of the portable air conditioning unit for our caravan was really good to as it came on the day they said.Very nice well mannered staff. Well done.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

For caravan parts, demand a Amanda at Granthams’s!

I needed to replace the broken lock barrel in the door of my 2018 Cruach Culmor ( Swift ) caravan.
Tried two large caravan dealers in Scotland only to be told by one - they don’t supply the barrel, need to replace the whole lock and the other didn’t stock them but could get one in for me in a couple of weeks.
Found Granthams on line, they had the barrel in stock, ordered it on Thursday & was delivered on Sunday.
£20 including postage, job done, lock fixed within four days.
Fantastic service & Granthams will now be my first choice supplier for anything else I might need to keep my caravan on the road.
Thanks to Amanda, who packed and processed my order, well done and much appreciated.
Mr Casey, Glasgow.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company and Service

Ordered a replacement lock barrel for our caravan after the original has fallen out.
Very easy to find what I wanted and ordering process and the replacement was at a very competitive price.
Contact and updates as usual are very good and item was delivered today despite only being ordered on Sunday afternoon.
An excellent service all round, thank you.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Grantham team

The team were very good from start to Finnish, Christian in sales who was very helpful, Sheila in after sales and Dale as part of the maintenance team.
A special mention to the valet team super job on handover.

20 May 2026
Unprompted review
Rated 4 out of 5 stars

The goods were as ordered and the…

The goods were as ordered and the parcel received next day, so very good service.
But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parcel Force tracking info.
It seems to me most companies state “Despatched” when they really mean “Packed and ready for collection by couriers”. This is not the accepted meaning of Despatched.

26 May 2026
Rated 5 out of 5 stars

Bought a used caravan from Granthams…

Bought a used caravan from Granthams Retford, gave us a a very fair price for our PX.

They are honest, friendly, polite, and all staff are so helpfull, would highly recommend.

Thank you everyone for making everything such a pleasant experience and hassle free.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Warranty repair nightmare! Jokers!

Caravan went in for warranty repair for replacement front window in November 2025. Grantham kindly damaged interior fittings doing the replacement and said they would order replacement trims to repair their poor work. Still waiting, several emails but nothing so given up and ordered them myself.
Fast forward to today first time out of storage and away for the week, had some rain and the window they fitted as a warranty repair leaks, we woke up to a puddle on the front table.
Checked the sealant on the roof where they bonded the new window in and there’s gaps in the sealant. These companies are supposed to be approved by Swift to carry out warranty repairs! It’s a joke.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered a Thule ladder for my campervan. Grantham's had the best price, with free delivery too. I was both surprised and delighted to receive it the following day! Excellent service - many thanks!

28 May 2026
Unprompted review

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