Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
Company replied
Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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Poor quality
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is very poor along with onions and tomatoes.
I have also noticed that the portion size of some dishes / recipes is quite poor. I have therefore cancelled / put on hold my current subscription with Gousto and will try elsewhere.
I have normally found Gousto to be very good with tasty meals but the quality seems to have gone down hill recently.
21 June 2026
Reply from Gousto
Hi Jay, thanks for taking the time to leave us a Trustpilot review. We're very sorry to hear that the quality of the ingredients and portion sizes in your recent boxes haven't met your expectations. We understand how disappointing it is to receive produce that isn't as fresh as it should be, and we're sorry that this has affected your experience. We appreciate your kind words about the meals you've enjoyed in the past, which makes it even more disappointing to hear that we've fallen short recently. Your comments regarding the quality of the vegetables and recipe portions have been shared with our team, as this is not the standard we aim to provide. Best wishes - Mol, The Gousto Team
Will never order from Gousto again
Delivery didn't arrive untill 8pm although delivery slot was 2.35- 3.35 pm
Box was not sealed.
Ingredients very poor quality, damaged.
Customer service not helpful.
Complaint not taken seriously and email not read completely before answering.
Will never order from Gousto again
29 June 2026
Reply from Gousto
Hi Sarah, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9712587.- Carole.
I did cancel however a box was sent I…
I did cancel however a box was sent.
I did cancel within the timeframe to cancel as I checked this online however they still continued to send a box out and charge me and now I’m going away so wasted food .
29 June 2026
Reply from Gousto
Hi Jodie, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9712445 so we can access your account and look into this for you.
Some of the dishes where very nice…
Some of the dishes where very nice currys sweet and sour and biryarmi. Couple big down falls for me all the veg comes loose in bottom the box any fruit battered and bruised. The Menus 4 from 5 say use clove of garlic you get 2. Cardamom seeds all loose whybnot just pop these in bags so that's the food. Now order 1 came as expected but missing garlic then you asked to choose your nect I opted to miss this 1 and chose the following week so week 3 on the Tuesday so week 2 a box came chiefs special as I had not put order in so I took it and went on the app and cancelled my subscription and the 3rd week order low and behold week 3 turns up and monies taken the day before so thanks for this I now have so many meals that I can't eat them as I have cancer of esophagus can only eat small meals so each meal does me 3 meals hence why I opt to skip week 2 so sorry I won't use again and if you do please be very careful what you order and when you order it as anything may turn up ........
29 June 2026
Reply from Gousto
Hi Len, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9712330 so we can access your account and look into this for you.
Charge you more than they state
Say they are going to charge you x amount, take 3 times the amount out of bank account!
2 July 2026
Unprompted review
Reply from Gousto
Hi White, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9712307 so we can access your account and look into this for you.
Easy to read and follow menus..nice…
Easy to read and follow menus..nice tasting food quick to prepare..
29 June 2026
Reply from Gousto
Hi Mark, Thank you so much for taking the time to send us a review. Thank you for the 4 stars! This is really appreciated, and we're so pleased you are enjoying Gousto, and our recipes.- Carole.
Reply from Gousto
Hi Lynn, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9712025.- Carole.
Reply from Gousto
Hi Dawn,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Reply from Gousto
Hello Bella,
Thanks for sharing your feedback. Glad to hear that you are enjoying the recipes. I will pass on your feedback. Have a great day.
Excellent service
Excellent service. Food always good and everything correctly packaged and portioned.
28 June 2026
Reply from Gousto
Hi there, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals, portion sizes and the tasty meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Keep sharing the love! - Carole.
Another product that doesn’t embrace single people
No recipes cards for one person and sometimes the ingredients come in packages that need splitting for one person. Yes, it says use the App for one person, but that doesn’t offer the same accessibility as it does for couples/families.
Not impressed with fresh ingredients like salad leaves that have arrived twice as already slimy on arrival.
Still within the delivery window, but DPD always came early in the day, Evri scraped in at the end of the day.
Not sure I like any of their Summer options which aren’t filling. May just stick with Winter options or may not continue.
29 June 2026
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9710678.- Carole.
Started of great but second and third…
Started of great but second and third delivery. Things are missing and not matching up to the cards
Very disappointing
23 June 2026
Reply from Gousto
Hi tracy, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9710045 so we can access your account and look into this for you.
Feel meat your supply is very tough and…
Feel meat your supply is very tough and some recipes aren’t exactly giving full recipe instructions ! Meat dishes timing all
Wrong due to meat being tuff
23 June 2026
Reply from Gousto
Hi Iris,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Meals are great easy to follow recipes
Meals are great easy to follow recipes, delivery always on time, food well dated
28 June 2026
Reply from Gousto
Hi Jackie,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Food didn’t arrive twice and when I…
Food didn’t arrive twice and when I tried to rectify this it was very unhelpful
28 June 2026
Reply from Gousto
Hi K, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9709666 so we can access your account and look into this for you.
Reply from Gousto
Hi Jane,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Gousto meals
Chicken breast portions are very small. Some recipes say put the oven on for one item eg salmon fillets, it’s a waste of power. Please provide air fryer alternatives to conserve energy.
28 June 2026
Reply from Gousto
Hi Karen, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9709155 so we can access your account and look into this for you.
Variety of meals delivered to my door
Variety of meals delivered to my door.
Even in the recent heatwave it arrived still cool & fresh and I didn’t have to go shopping!
23 June 2026
Reply from Gousto
Hi Stella, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Keep sharing the love! - Carole.
Outstanding customer service
Outstanding customer service from Guosto online chat. It has been some years since I have experienced this level of service. Promptly resolved my issue that was totally my own fault. Can't thank them enough. Great product and great service.
1 July 2026
Unprompted review
Reply from Gousto
Hi Theresa, Thanks for letting us know about your experience with Gousto. I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. I'm glad to hear our great customer service team have been able to help you! Keep sharing the love! - Carole.
They take your money even after you’ve…
They take your money even after you’ve cancelled your subscription. I had cancelled 2 weeks prior to this order . They refused to cancel it because they said the order was created before the cancellation? The week before went through the cancellation though. Doesn’t makes sense. Do not set up a subscription with them or they’ll take your money even if you cancel in plenty of time .
28 June 2026
Unprompted review
Reply from Gousto
Hi Mslady, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9708483 name so we can access your account and look into this for you.
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