Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
Company replied
Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing ingredients
After having a couple of minor previous issues ie missing recipe cards and late deliveries. The latest box arrived with missing ingredients and no information or alternative, only when I went through the app to log an issue was I offered £9 discount off my next box. I will probably not order another so a refund would be better.
29 June 2026
Unprompted review
Reply from Gousto
Hi Simon, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9708448 so we can access your account and look into this for you.
We gave it a go for a trial period
We gave it a go for a trial period and initially we thought it was good. This week, however, we received black mouldy pasta which was in date until 12 Aug 26. We did highlight to Gousto and there only reaction was to offer us a £2.50 credit? Considering the whole meal was ruined and to receive goods of this quality was very off putting. We gave it a go but not for us. We’ll stick with Hello Fresh where we’ve had no issues fresh produce.
30 June 2026
Unprompted review
Reply from Gousto
Hi Keith, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9708432.- Carole.
Tasty meals.
All the meals are very tasty and delicious. I have very happy with all the meals I have orders. I recomend them to everyone.
28 June 2026
Reply from Gousto
Hi there,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Great
Easy to use app. Food and recipes are high quality. Easy to change and adjust to your needs. Customer service is quick and effective.
1 July 2026
Unprompted review
Reply from Gousto
Hi Niamh, Thank you so much for taking the time to send us a review. Thank you for the 5 stars! This is really appreciated, and we're so pleased you are enjoying Gousto, and our easy to follow recipes.- Carole.
Gousto Easy Decision!
We ve had Gousto for 2 weeks now and we are absolutely loving it! The daily discussion of what are we having for dinner, then debating it for 10 minutes or so has seized, and we now sit for 10 minutes on a Sunday I choose 2 my partner chooses 2 DECISIONS MADE WIN WIN!! The quality of the food is excellent and we have fell in love with cooking again! The packaging is great, no issues at all. Thankyou Gousto! 😁
20 June 2026
Unprompted review
Reply from Gousto
Hello Debs,
Thanks for sharing your feedback/experience. I'm glad to hear that you are enjoying the service, and I'll pass on your feedback. Should you need any support, just let us know and have a great day.
Amazing choice of recipes
Amazing choice of recipes. Lots of choice for gluten free too. Easy to use app. Deliveries on time and very well packaged to keep all items fresh and cool, especially during the heatwave!
Delicious ,user friendly meals which are going down a hit with all members of the family.
22 June 2026
Reply from Gousto
Hello Sarah,
Thanks for your feedback. Glad to hear that you have been enjoying the meals. I'll pass on your feedback. Have a great day.
I have always loved the food quality…BUT
I have always loved the food quality and recipes. But since moving I am constantly having boxes delivered past 10pm or being cancelled entirely. Not acceptable. Their response it really depends where you live…. Not ok when you have a family and full time job and you rely on this service
30 June 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9706534. Best wishes
Disappointing!
Impressed with our first box of five meals so bought another. The chicken fillets were very small. The carrots were soft and the green beans were manky! My husband complained about the veg and they gave us £3 credit! So we had to then drive out to get fresh veggies. The so called convenience of meal home deliveries allows you to avoid the shops but not in our case. No-one has tasted the veggie sausages, absolutely disgusting, strange taste. With each meal costing just over £5 each, we have been very disappointed with our box.
30 June 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9706510. Best wishes
Reply from Gousto
Hi,
Thank you for your feedback.
- Gousto Team
The best way to save time and money without loosing a quality!
the best way to save time and money! wide range of meals to chose from, always fresh amd securely packed. HIGHLY RECOMMEND TO EVERYONE!
11 May 2026
Reply from Gousto
Hi
Thank you so much for your feedback.
-Gousto Team
Was very dubious and only first ordered…
Was very dubious and only first ordered as we got a massive discount. Was surprised by what was delivered. Amazingly fresh, easy to follow instructions and very very tasty. Great portion sizes and choice of menus. We are hooked and will be using you from now on. No waste, great value. Well done guys
27 June 2026
Reply from Gousto
Hi Simon, thank you so much for your fantastic review! We're delighted to hear that we exceeded your expectations. It's great to know you were impressed by the freshness of the ingredients, the easy-to-follow recipes, the tasty meals, and the wide choice of menus.
We're especially pleased to hear you're now hooked and enjoying the benefits of less food waste and great value. That's exactly the experience we aim to provide!
Thank you for taking the time to share your feedback, and welcome to the Gousto community. We look forward to bringing you many more delicious meals. - Soraia.
Excellent will not look back
all the food is fresh, well packed & easy peasy recipies. Glad to have chosen Gusto. Portiona are just right
27 June 2026
Reply from Gousto
Hi Nadine, thank you so much for your wonderful review! We're delighted to hear you're enjoying your Gousto experience and that you've found the ingredients fresh, the recipes easy to follow, and the portion sizes just right. It's great to know we made the right impression, and we're so pleased you chose Gousto. Thanks again for taking the time to share your feedback. We hope you continue to enjoy many more delicious meals with us! - Soraia.
Just no
Just no. Quality of their meat is awful. "Fresh" salad and vegetables are anything but fresh. Swapping out one meat for another at the last minute with no notice to amend the dish.
30 June 2026
Unprompted review
Reply from Gousto
Hi Carl, I’m really sorry to hear about your experience – especially with the quality concerns and the last-minute ingredient changes. That’s not the standard we aim for, and I can understand how frustrating that must have been. We’d really like to look into this properly for you and help make things right. Could you please get in touch with our Customer Care team directly so they can review your order in detail and assist you further?
Thanks for taking the time to share your feedback. - Soraia.
Small portions for the money
27 June 2026
Reply from Gousto
Hi Jackie, thanks for taking the time to leave your feedback. I’m really sorry to hear you felt the portions were too small for the price. We aim to design our recipes so they’re balanced and satisfying, but I completely understand that portion size can feel different depending on appetite and expectations. Your comments have been shared with our wider team as we’re always reviewing our recipes and customer feedback to help improve the experience. We really appreciate you giving us a try, and if there’s anything specific you’d like us to look into, please don’t hesitate to get in touch. - Soraia.
Undecided...
I've had 4 deliveries now and apart from the very first box, every box since then has been wrong.
From missing ingredients, ingredients burst & leaking to totally the wrong recipe sent in the box. No explanation as to why....
21 June 2026
Reply from Gousto
Hi Lorna, thank you for taking the time to leave your review. We're really sorry to hear that you've experienced issues with several of your deliveries.
Missing ingredients, damaged items, and receiving the wrong recipe are not the experience we want any of our customers to have, and we understand how frustrating this must be—especially when it's happened more than once.
If you haven't already, please get in touch with our Customer Care team through your Gousto account so we can investigate what's been happening with your orders and make things right. We're also reviewing feedback like yours to help improve our packing and quality checks. We appreciate you bringing this to our attention and hope we can restore your confidence in Gousto. - Soraia.
Smelly Fish
Received my first order because of the special offer advertised online, well polished sales person with a UK accent called me after I expressed an interest in purchasing the products at a one off special price, sounded so efficient & guided me through placing my first order, after I placed an order my first meal arrived; unpacking the delivery box I noticed the fish though frozen / soft was starting to thaw, once opened I did smell something I didn’t like, the freezing date was October 2024 and the product is okay for 18 months which would have been April 2026, I received my order in June 2026 two months after the recommended’sell by date’ as stamped on the product packaging.
I decided at that point not to eat it and I binned the fish rather than chance any risk of food poisoning.
I submitted my displeasure to Gousto & they certainly were not jumping up & down to try & resolve the issue, I was asked to return the product packaging which would have been fully thawed out and I certainly was not going to open a package that had fish inside for the last 20 months.
I am not happy with Guosto given me beyond end of shelf life products and possibly putting my health at risk if I didn’t notice the packaging / freezing dates, my first impression of this company is not good and I would advise potential purchasers to reconsider ordering from this company & for recent purchasers to quality check the sell by dates when you receive your products.
I am certainly considering reporting this matter to my local Environmental Health Officer.
NOT a happy customer & I think Gousto don’t like dealing with unhappy customers hence this review, almost two weeks after receiving my first order they still have not dealt with this issue.
15 June 2026
Unprompted review
Reply from Gousto
Hi Daniel, thank you for taking the time to share your feedback. We're very sorry to hear about your experience with your first order, and we understand why this has caused you concern.
Food quality and safety are our top priorities, so we're sorry to hear that you weren't confident in the fish you received. We take reports like this very seriously and would like the opportunity to investigate this thoroughly.
If you haven't already, please contact our Customer Care team directly with your order details so we can review this with you in more detail and work towards a resolution. If you still have any photos of the packaging or the product, these would also be helpful for our investigation, but please don't keep any food that you're uncomfortable storing.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in Gousto. - Soraia.
Good but beginning to have problems
This is still the best home delivery food service but lately the quality of the ingredients is not as good as it was and at times some ingredients are missing so to complete the recipe I have to buy the missing items.
Many thanks for the response from Gousto but its not much use just copying and pasting my own review as your response!!
21 June 2026
Reply from Gousto
Hi Stephen, thanks for taking the time to share your feedback again, and I’m really sorry that our previous response came across as unhelpful — that’s not the experience we want to give. We’re really pleased to hear you still consider us the best home delivery recipe service, but I’m sorry that more recently you’ve noticed a dip in ingredient quality and have had issues with missing items. I completely understand how frustrating it is to need to source extras yourself just to complete a recipe. Your comments about both quality and consistency have been shared with the relevant teams, as this is exactly the kind of feedback we use to improve our service. We really appreciate your honesty and continued support, and we’re sorry we’ve not been meeting the standard you’ve come to expect lately. - Soraia.
Good quality and consistantly more…
Good quality and consistantly more choice than ither meal boxes
29 June 2026
Unprompted review
Reply from Gousto
Hi Jack, thank you for your fantastic review! We're so pleased to hear you're enjoying the quality of our recipes and the wide variety of meals we offer. Giving our customers plenty of delicious choices each week is something we work hard on, so it's great to know it's making a difference. Thanks again for your support, and we look forward to cooking with you again soon! - Soraia.
Had txt to say delivery driver couldn't…
Had txt to say delivery driver couldn't find it but was the same driver who found us the week before without any problem
28 June 2026
Unprompted review
Reply from Gousto
Hi Mrs Smith,
Thank you for taking the time to leave your review.
I'm really sorry to hear about the issues you've experience with the delivery service.
If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9703606' in your message, it will allow our team to bring up your information so far.
Best wishes,
Its been good
Its been good and we have now found 2 dishes that we would repeat on. Some dishes the proportions haven't been great. The food last week did go off the carrots spinach, I appreciate that its been unusually hot, but it has been wasteful one whole dish was off by the time we cooked it. I am trying to save not waste and introduce new dishes. i would say that you are missing good salads in this hot weather Asian salads that you can have with dry chicken dishes. or you have a dish where you could potentially swap a beef to chicken or a veg option . Deliver we have changed delivery dates as its not getting to our neighbour just left at plain site at the front door and in this heat.
20 June 2026
Reply from Gousto
Hi Reshma, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9703556. Best wishes - Sophia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.