Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
Company replied
Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
Asks customers to review
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Too short of a shelf life on meat
28 June 2026
Reply from Gousto
Hi Kelly, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9718872. Best wishes - Sophia
I had an issue with my last delivery…
I had an issue with my last delivery box which was dealt with promptly, & to my satisfaction.
My husband & I are happy with the quality of the freshness of the ingredients. We have never had any issues with deliveries.
6 July 2026
Unprompted review
Reply from Gousto
Hi Trish,
Thank you for taking the time to leave this review,
I'm so pleased our customer service team dealt with your issue well, and you are happy with the quality of ingredients.
Best wishes,
Loved the food
Loved the food. Unfortunately my health needs now mean I have to watch what I eat. I would definitely recommend the meals Gusto provide and taking into account the provision that the majority of items to make wonderful meals are included they probably work out most financially effective.
2 July 2026
Reply from Gousto
Hi Stan, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Reply from Gousto
Hi Winsome, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
They are a terrible company
They are a terrible company. From delivering rotten veg, to expecting customers to be awake late at night/early in the morning to accept deliveries.
When you try to complain, there attitude will just anger you further.
I would avoid.
PS:I did talk to customer care and there attitude made me cancel my account and I expect to be reimbursed for today's delivery which was due between 11pm and 1am. What a joke.
27 June 2026
Reply from Gousto
Hi Paul, we’re sorry to hear about your experience. Receiving poor-quality ingredients and having deliveries at inconvenient times is not the standard we aim to provide, and we understand how frustrating this must have been.
We’d appreciate the opportunity to look into what happened and address your concerns. Please contact our Customer Care team with your account details and the delivery date(s) involved, so we can investigate the quality and delivery issues further. - Soraia.
If I could add zero stars I would
If I could add zero stars I would.
When I first started with Gousto, I could not believe the quality of all the ingredients. However my recent orders have demonstrated that Gousto have reduced the quality of all their ingredients. My most recent box was a few months ago, where all the veg, was old. I ordered additional green beans which arrived mouldy. Needless to say, I haven’t ordered since, until this week. I thought I would give them another go, I needed delivery for 5.7.26. At 3pm, I find that the Gousto delivery has encountered a problem and will be delivered the next working day. There’s absolutely no way, that I’m eating out of a box that has been sat waiting in a delivery depot for an additional day- with these summer temperatures. So I went to chat with their customer services. I requested a full refund, they responded that they can see my delivery was in the way… no it was not. I again requested a refund. Their response always to monitor my delivery. That’s not N answer and this shows clearly that their customer services aren’t bothered. I tried calling them, was placed on hold, then they disconnected the call. So I’ve had to email. Absolutely disgusting.
5 July 2026
Unprompted review
Reply from Gousto
Hi Leemah, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9717176. Best wishes - Sophia
Terrible Customer Service
Terrible Customer Service. I received an order which I hadn't placed so contacted the online chat. 'Lady Flordalyn D' told me I did place the order and so they can't do anything to change it. I would have known if I did place an order. I was charged £50 on my account and they have said there is nothing they can do to clear it. When I asked to speak to someone who could authorise the refund, they said everyone has the same tools at gousto and so they don't have anyone that can, which I truly find hard to believe. The worst customer service I've ever experienced.
5 July 2026
Unprompted review
Reply from Gousto
Hi Laura, we’re sorry to hear about your experience and understand how frustrating it must have been to receive and be charged for a box you did not expect.
We’d like the opportunity to review this properly, including the order history and the support you received. Please contact our Customer Care team with your account details so we can investigate further and see how we can help. - Soraia.
Problem solved but took a while to get…
Problem solved but took a while to get through.
5 July 2026
Unprompted review
Reply from Gousto
Hi Sharon, thank you for your review. We’re pleased the issue was resolved, but we’re sorry it took longer than it should have to get through to us. We appreciate your patience and your feedback. - Soraia.
Delicious and easy to make meals
Delicious and easy to make meals. Would be lost without it
27 June 2026
Reply from Gousto
Hi Caroline, thank you so much for your lovely review! We’re delighted to hear you’re enjoying the meals and finding them easy to make. It means a lot to know Gousto has become such a helpful part of your week. - Soraia.
Fresh and very tasty
We have been buying Gouto boxes for 2 people for about 3/4 weeks. All of the ingredients are good quality and have lasted the week. The recipe cards are easy to follow and are fairly detailed. I wouls say to read the cards before starting to cook, as there can be a slight variance on the recipe card to what was ordered/ingredients list, but not really an issue because its so similar. The food we have made so far has been really really tasty, it does take more effort than buying ready made food but we find the price point similar, especially with the discounts, and we are eating healthier. The portions are a good size. We have both enjoyed cooking together and trying food we would not have even thought of or dared to imagine we could cook. The customer service was excellent with a quick, detailed response, there is plenty of notice for delivery and it comes on the day it states.
We are continuing to buy and would recommend Gousto boxes.
29 June 2026
Reply from Gousto
Hi Michelle, thank you so much for your wonderful review! We’re delighted to hear that you’ve been enjoying the quality of the ingredients, tasty recipes, generous portions and the chance to cook together and try new dishes.
We really appreciate your feedback about checking the recipe cards before cooking, too. It’s great to know that any small ingredient variations have still worked well for you.
We’re especially pleased that our customer service and delivery updates have made the experience smooth. Thanks again for choosing Gousto and for recommending us—we look forward to cooking with you both for many more boxes to come! - Soraia.
Quite happy with the meals I've…
Quite happy with the meals I've received but the chicken is awful twice I have defrosted it and it has been off in one box 3 meals was ruined because of the chicken being off
4 July 2026
Unprompted review
Reply from Gousto
Hi Graham, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9715367 so we can access your account and look into this for you.
Gousto are very consumer friendly
Gousto are very consumer friendly. The variety of their menu choices are superb, affordable and totally delicious. I have used their live chat recently to change delivery day (which you can do through your subscription page but needed to change unexpectedly and quickly) which was easy and sorted for me. Very happy.
1 July 2026
Unprompted review
Reply from Gousto
Hi Kim, thanks for taking the time to leave us a Trustpilot review. We're so pleased to hear you're enjoying the variety and value of our recipes, and that our live chat team could quickly help with your delivery change. We really appreciate your support, best wishes - Mol, The Gousto Team
Food is ok customer service shocking…
Food is ok customer service shocking gave me credit then said would take off next order what a lie sent them screen shots of amount they took more than the price and they say it’s my bank’s fault won’t allow me complain and refused subject access request avoid we are now involving others
3 July 2026
Unprompted review
Reply from Gousto
Hi Michael, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear about your experience and sincerely apologise for the frustration caused. This is not the level of service we aim to provide. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9714870' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Terrible service my partner chose meals…
Terrible service my partner chose meals and there sending out totally different meals none of us will eat so a total waste of over £50 definitely do not recommend this company there customer service is terrible we will not use ever again and go to hello fresh from now on!
4 July 2026
Unprompted review
Reply from Gousto
Hi Ryan, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9714652 so we can access your account and look into this for you.
The fresh chicken was not in the cool…
The fresh chicken was not in the cool box it was in the same compartment as the vegetables etc
I was concerned that it had not been kept at a cool temperature throughout its journey to me so have thrown it away.
Very disappointed
30 June 2026
Reply from Gousto
Hi Karen, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference Karen so we can access your account and look into this for you.
Finally cancelled my subscription…
Finally cancelled my subscription today, gave Gusto the benefit of the doubt over and over again but lately they have been very substandard, meat/fish with dates that doesn't last a week, Gusto moving the cut off deadline without notice and picking my menus for me, veg that is black and bitter, basically the worst and cheapest of produced..... Gusto when you read this dont bother asking me to contact you directly or ask for my account details because basically ive had enough so ive just cancelled and 100% wont be ordering again....
After the response..... WoW dont you listen... obviously not just like the customer services when I contacted them... I asked you not to ask me to contact you, how dull can you be
3 July 2026
Unprompted review
Reply from Gousto
Hi Paul, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9713974.- Carole.
Reply from Gousto
Hi There,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
All the food was very tasty
All the food was very tasty, only had 1 issue, the green beans were very discoloured & soft & didn't look appetising enough to use.
Delivery service is excellent
25 June 2026
Reply from Gousto
Hi Gill, thanks for taking the time to leave us a Trustpilot review. We're so pleased you enjoyed the food and our delivery service. We also appreciate you letting us know about the green beans, and we'll pass your comments on to our team to ensure they're up to our usual standards. Best wishes - Mol, The Gousto Team
Poor quality
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is very poor along with onions and tomatoes.
I have also noticed that the portion size of some dishes / recipes is quite poor. I have therefore cancelled / put on hold my current subscription with Gousto and will try elsewhere.
I have normally found Gousto to be very good with tasty meals but the quality seems to have gone down hill recently.
21 June 2026
Reply from Gousto
Hi Jay, thanks for taking the time to leave us a Trustpilot review. We're very sorry to hear that the quality of the ingredients and portion sizes in your recent boxes haven't met your expectations. We understand how disappointing it is to receive produce that isn't as fresh as it should be, and we're sorry that this has affected your experience. We appreciate your kind words about the meals you've enjoyed in the past, which makes it even more disappointing to hear that we've fallen short recently. Your comments regarding the quality of the vegetables and recipe portions have been shared with our team, as this is not the standard we aim to provide. Best wishes - Mol, The Gousto Team
Will never order from Gousto again
Delivery didn't arrive untill 8pm although delivery slot was 2.35- 3.35 pm
Box was not sealed.
Ingredients very poor quality, damaged.
Customer service not helpful.
Complaint not taken seriously and email not read completely before answering.
Will never order from Gousto again
29 June 2026
Reply from Gousto
Hi Sarah, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9712587.- Carole.
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