GoSimpleTax Reviews 

2,808
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, straightforward, and highly efficient for their tax returns, often describing it as stress-free and intuitive. Many appreciate the excellent customer service, noting helpful and professional support with quick response times. The platform's user experience is frequently praised for simplifying a complex process, especially for non-UK residents. However, some people were dissatisfied with aspects of the website's design and clarity, noting that the interface could be more up-to-date, that certain dropdown boxes or pages were unclear, and that more upfront explanations were needed for complex issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software clear,... See more

Website

Clients share ambiguous opinions on the website, with many finding it easy to use, well-laid out, and simple... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, helpful, and patient... See more

Service

People report positive experiences with service, with many customers praising its ease of use and efficiency... See more

Response time

Users describe positive interactions with response times, with many appreciating the prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,808)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have real difficulty with technology…

I have real difficulty with technology and on numerous occasions I have had to contact the Go Simple staff for assistance. The help was invaluable and I couldn't have completed my self assessment form without their assistance.

11 May 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review and pleased the team were able to assist you.

Rated 5 out of 5 stars

Well designed tool for creating your…

Well designed tool for creating your tax returns. Helpful hints as you go. The glitch in the final submission process to HMRC has been fixed and the whole process was very smooth this year.

8 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Sandra, and we're pleased the software has worked well for you.

Rated 5 out of 5 stars

Really good

I use simple tax every year for a partnership and 3 self assessments. It’s so easy to use and reliable. Love it, well worth the money to avoid the stress!

8 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Claire, pleased you find it so easy to use and helps you avoid the stress associated with tax returns.

Rated 1 out of 5 stars

Slow as molasses in winter

In prior years the filing was quick and straightforward. GST seems to have changed everything and is now running things on a Commodore-64 computer. It kept losing data that I had entered; there was no consistency between my process and that for my wife; and it continually said it was waiting for a response from a website (often shown as TikTok or Facebook!) when, in fact, I had to scroll to the top of the page and click on another button (with no helpful prompt from GST). What took around 15 minutes in prior years took well over an hour this year, and I am not entirely convinced that what they have filed is going to be complete and correct.

3 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hello Andrew and thank you for your review. Sorry you did not have an ideal experience. Did you contact the support team about these problems, as they can usually assist with these matters?

Rated 5 out of 5 stars

As simple to use as possible

As simple as it is possible to make a submission to HMRC. All the help file links appear when you need them. Instructions are provided for all the information and where to find it. Overall a very easy program to follow

1 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Nick, glad you got all the help you needed and it was easy to use for you.

Rated 4 out of 5 stars

It works pretty well.

It works pretty well. Property insurance crops up twice, however - a bit odd. Perhaps support could contact me please.

30 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review. Did you contact support about the property insurance thing? They would be able to explain why this happened.

Rated 5 out of 5 stars

Its just makes the tax submission…

Its just makes the tax submission process so much easier , especially as you can use last years tax submission as a basis . It now only took me 30 minutes from start to finish !

30 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review - great to hear you are getting your tax return submission down to 30 mins!

Rated 1 out of 5 stars

Insane pricing 85.98 UKP for simple tax return

Insane pricing 85.98 UKP, and an unintuitive system, no AI, no suggestions on how to save tax, which it is advertised as doing. No easier than a paper return. The system is very slow online.

29 April 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review and sorry your experience wasn't ideal. Did you contact the support team for assistance at support@gosimpletax.com - they respond quickly and get typically great ratings from other customers?

Rated 5 out of 5 stars

I have used GoSimple Tax for the last 9…

I have used GoSimple Tax for the last 9 yaers, simple to use, remembers what I need each year. Only needed support once which timely and helpfull.

30 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Russell and pleased it's been so useful to you for so long.

Rated 2 out of 5 stars

May be good for some, but not all. Glitches can happen.

1. The major problem was a software glitch, which took several days to correct sufficiently to allow submission to HMRC. The internal gosimpletax SA302 still showed the error, however.
2. Dropdown boxes aim to make completion simple, but do not make clear exactly what is being written on the form, so filling is uncertain.
3. I have cancelled my subscription for time and work lost and trust that Gosimpletax will honour the difficulties caused by not charging me the full one-time use price. I will reclaim it, if they do.

29 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review and apologies your experience was less than ideal.

Rated 5 out of 5 stars

Great Service

Every year I forget the format, and every year Louise & Zak patiently guide me through what is, actually, a very simple process

29 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review John, and pleased that the support team are able to assist you.

Rated 5 out of 5 stars

Simple and Easy

Simple and Easy

27 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review and happy you found the software easy to use.

Rated 1 out of 5 stars

No refund for service no longer required.

Avoid! A poor customer service if something goes wrong.

I was on a subscription for a few years when I was working, but after I retired I missed the email reminder and the payment went through. Even though I have no need to submit a tax return this year I have been charged. Despite multiple emails to their customer services team all you get is a meaningless AI response. All together a very poor customer experience from a previous regular customer who’s situation has changed.

1st May update. Your reply apologises that the service wasn’t ‘ideal’. This could easily be remedied by simply refunding me the money paid in advance for a service I will not use this year.

1 April 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review and sorry that your experience wasn't ideal.

Rated 5 out of 5 stars

Very easy system to use

Very easy system to use, gives basic advice on the tax return and makes everything easy to calculate and see before submitting.

27 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Darren and happy that the software was useful to you.

Rated 5 out of 5 stars

Easy and quick

Easy and quick

18 April 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review Lea, pleased you found it easy to use.

Rated 5 out of 5 stars

A great bit of software…

This is such a great bit of software for a small business owner like me. It made the process of submitting my tax return so easy and straight-forward, taking all the stress out of an essential part of running your own business.
It has saved me hundreds of pounds in unnecessary accounting fees.

1 December 2025
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the knd review Carl, and we're pleased you found the software so useful and easy to use.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look