GoSimpleTax Reviews 

2,804
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, making tax returns straightforward and less stressful, especially for non-UK residents or those with complex situations. Many appreciate the intuitive interface and features like copying previous year's data, which significantly speeds up the process. The customer service is frequently praised for being helpful, patient, and providing quick, professional responses to queries. However, some reviewers were not happy with certain aspects of the website's user experience, mentioning issues with color coding for colorblind users, unclear dropdown boxes, or occasional glitches. A few other people also felt that the online help could be more specific, sometimes directing them to external resources rather than providing direct guidance within the software. Some customers also noted slow system performance or difficulties with the verification process, leading to frustration and delays.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the process quick, easy, and... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use, intuitive, and simple... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and efficiency of... See more

Service

Customers consistently note positive experiences with service, praising its helpfulness, efficiency, and ease... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using very expensive software for years as a practising Chartered Accountant but Its brilliant for the price for small business owners. On line help has been excellent throughout. Highly r... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,804)

372 reviews in the last 12 months

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Rated 3 out of 5 stars

Suitable for overseas residents or not.....

As an overseas resident I have to submit several documents to HMRC to prove my residency. However, the maximum size of 5MB in the software is insufficient. You have to scan all your documents in as one pdf file, then compress it using a free online tool. No one said that, you have to figure it out yourself. Also, the completion of the forms hip hops about and does not follow the format of the paper version. Not all box numbers are specified either. Apart from that, the final pdf looks better than the hand written forms submitted in the past.

It is now a question of waiting to see if HMRC will accept the tax return via GoSimpleTax as overseas residents with rental revenue in the UK are not allowed to use the Government Gateway facility.

4 June 2026
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Reply from GoSimpleTax

Hello Carol, thank you for your review. Have you contacted support for assistance with the queries you had - they respond quickly and deal with most things pretty much right away. I suggest that you do as you should have received a confirmation email back from HMRC after you used the software to file your return, so if you do not have that it may be that your return was not filed. Contact them at support@gosimpletax.com. Thanks

Rated 5 out of 5 stars

So easy to use

So easy to use

4 June 2026
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Reply from GoSimpleTax

Thanks for the kind review Kevin, pleased you found it so easy to use.

Rated 3 out of 5 stars

Simple to use but pricing info is vague

Doing the forms is very easy, especially as I only have pension income to deal with.
Also, living in the US is also made easy by the simple to use form 109.
I gave the 3 star review as I found the pricing structure incredibly confusing and I believe I vastly over paid to simply submit 2 tax returns

3 June 2026
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Reply from GoSimpleTax

Thanks for your review Nick and pleased you found the software easy to use. I'll pass your comments on pricing to the marketing team.

Rated 5 out of 5 stars

Makes Self-Assessments so much easier!

We live overseas and using GoSimpleTax has made life so easy when completing our Self-Assessments. We've used the website for about 3 years now. Easy to use and takes away the stress of have we or haven't we done things correctly! Would highly recommend!

4 May 2026
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Reply from GoSimpleTax

Thanks for your kind review Lisa and we're pleased you found the software so useful.

Rated 5 out of 5 stars

Quick and simple

As my taxes are relatively simple and do not change significantly overy time, the software makes it extremely fast and intuitive to fill in the tax return. Well done!

1 June 2026
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Reply from GoSimpleTax

Thank you for your review and we're pleased the software speeds up this task for you.

Rated 5 out of 5 stars

Good customer service, very clear interface

Very clear. Very intuitive. Gave me a discount as a first time user even though I forgot to apply the voucher at payment.

21 May 2026
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Reply from GoSimpleTax

Thanks for your review, and sorry you forgot about the voucher, but the software will have saved you money as well!!

Rated 5 out of 5 stars

Really easy and straight forward to…

Really easy and straight forward to use. Allowed me to send the SA109 form making life easier when your abroad. Really quick and helpful customer service aswell.

22 May 2026
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Reply from GoSimpleTax

Thanks for your kind review Sarah and pleased we were able to assist you with both software and service.

Rated 5 out of 5 stars

Great customer service and easy to use…

Great customer service and easy to use software. They were very helpful when I couldn't work out how to do something and replied promptly to the online chat help service. Would recommend for anyone having to file an overseas tax return to the UK.

4 December 2025
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Reply from GoSimpleTax

Thanks for the kind review Rosemary and glad we could assist you.

Rated 5 out of 5 stars

Simple experience

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too.
One suggestion would be to change the colour coding from red and green for those of us who are red/green colourblind. Maybe a large tick and/or X to signify that the various elements were fit to submit or required further info.

25 May 2026
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Reply from GoSimpleTax

Thanks for your review Steven, will pass your suggestion onto the team.

Rated 5 out of 5 stars

Incredibly easy to use the web version

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and capital gain tax with go simple tax.

18 May 2026
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Reply from GoSimpleTax

Thank you for your kind review Sezer, glad the team were able to help you.

Rated 5 out of 5 stars

Great customer Service

First time using Go simple. The software for first time use was fairly easy to use. The couple of questions I did have were answered very quickly. Excellent customer service

17 May 2026
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Reply from GoSimpleTax

Thanks for your kind review Louise, and pleased the team were able to help you so quickly.

Rated 4 out of 5 stars

Very easy to complete tax if you live…

Very easy to complete tax if you live overseas and have a rental property in another country. My only issue - it would be nice to have more info about the overseas residency page and whether this needs to be completed or not. So far, I've left it out and had no problems.

19 May 2026
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Reply from GoSimpleTax

Thanks for your review Susie - there is a lot of onlne help available here: https://support.gosimpletax.com/portal/en/kb/gosimpletax/general/sa106-foreign-page/page-f1 - however, we don't offer tax advice so whether or not you need to declare income depending on where it is generated is one for your accountant.

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