GoSimpleTax Reviews 

2,802
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company, finding the service simple, clear, and reliable for tax returns. Customers consistently praise the ease of use and intuitive interface, making the tax submission process straightforward and less stressful. Many appreciate the helpful hints, pop-up boxes, and the ability to copy information from previous years, which significantly speeds up the process. The customer service is frequently highlighted as excellent, with prompt, patient, and professional assistance provided when needed. However, some customers experienced issues with the website's interface, mentioning it could be more up-to-date or that certain dropdown boxes were unclear. A few people also reported difficulties in finding relevant pages or understanding complex issues without more upfront explanations, sometimes leading to frustration with the support's guidance. Additionally, some encountered software problems, such as error messages during filing or slow system performance, which caused delays and inconvenience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to use and helpful for tax... See more

Customer service

People report positive experiences with customer service, highlighting the helpful and efficient support... See more

Service

Reviewers mention positive feedback about the service, often highlighting its ease of use and efficiency for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the swift and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,802)

371 reviews in the last 12 months

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Rated 5 out of 5 stars

This Software works well I am happy…

This Software works well I am happy with the resulting successful submission of my UK tax return. I found the Software easy to navigate and easy to use. A product that adds value and is well done.

15 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Ian, pleased the software was so useful to you.

Rated 2 out of 5 stars

It does the job (I think...) but omg

It does the job (I think...) but omg the truly dreadful user interface will drive you crazy. These people are tax geeks and need to employ a designer/user experience expert.

13 June 2026
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Reply from GoSimpleTax

Hello Peter, thanks for your review. "Beauty is in the eye of the beholder" is probably apt in this case - we get as many people saying they love the interface, as say they don't. It wills save you a fortune over using an accountant to do your return though!

Rated 1 out of 5 stars

I thought I had completed it but for…

I thought I had completed it but for some reason it wasn't submitted. I had no reminders from GoSimple. They have been increasing their prices as well so maybe it is time for a change.

13 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hello Malcolm, did you contact Support over this issue? If you had succesfully filed, you would have received confirmation in the software and a follow up from HMRC. If not, please contact Support and they will assist you.

Rated 5 out of 5 stars

Straightforward

It took a moment to get to grips with the system again, but once there it was fine.

12 June 2026
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Reply from GoSimpleTax

Thanks for the review William, your software skills sound second to none! Glad the software dealt with your return!

Rated 5 out of 5 stars

Easy to use

Easy to use. Provide webminars frequently. Responsive CS.

12 June 2026
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Reply from GoSimpleTax

Thank you for your review and pleased the team were able to assist you.

Rated 5 out of 5 stars

Incredibly patient and helpful support

I am fairly adept at submitting my SA100 tax return online to HMRC but can no longer do this as I am in Spain and subject to double taxation rules. The options are to fill in a SA100 and SA109 and post them or use HMRC approval 3rd Party software. I chose GoSimple. I can’t say that my first submission was simple, I found it a huge learning curve. But GoSimple support was always there to respond swiftly and patiently hold my hand during the process. I must have asked for support over a dozen times and yet was never made to feel a nuisance. Having achieved this successfully in 2026 future years should be a lot easier unless HMRC change the requirements.

11 June 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review and we are pleased that the support team were able to assist you with your return.

Rated 5 out of 5 stars

Very well laid out site

Very well laid out site. Makes you confident that your filling out your tax returns correctly

11 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review, and pleased you found the website reassuring.

Rated 5 out of 5 stars

Easy to use with helpful support

Easy to use with helpful support. Delighted to have found GoSimple Tax. Many features to recommend, including remembering previous years entries, helpful pop up tips, and calculating tax liability every time an entry is made. Would thoroughly recommend!

7 June 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review Bill. Pleased you found the software easy to use with all the features you need.

Rated 4 out of 5 stars

Simple and Straightforward.

Simple and Straightforward.
Only got stuck on “Submit “ Return. Managed to file the return after couple of attempts.

10 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review and that you found the software easy to use.

Rated 5 out of 5 stars

Takes the Confusion Out of Self Assessment

GoSimpleTax really takes the stress out of completing a tax return. The step-by-step process makes it clear what information is needed, why it’s needed, and how it affects your tax position. Rather than feeling like you’re filling in a complex HMRC form, it guides you through each section in plain English and helps you understand things like pension contributions, Gift Aid, and savings interest. It made the whole process much quicker and gave me confidence that I hadn’t missed anything important.

6 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Tom, and we're very pleased you found the software so useful.

Rated 1 out of 5 stars

Website buggy

Website buggy, wanted to charge me again for a service already paid for. Will not use again

6 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hello Jan, thanks for your review; did you contact the support team for assistance? They usually respond very quickly and can help you through most problems.

Rated 3 out of 5 stars

Suitable for overseas residents or not.....

As an overseas resident I have to submit several documents to HMRC to prove my residency. However, the maximum size of 5MB in the software is insufficient. You have to scan all your documents in as one pdf file, then compress it using a free online tool. No one said that, you have to figure it out yourself. Also, the completion of the forms hip hops about and does not follow the format of the paper version. Not all box numbers are specified either. Apart from that, the final pdf looks better than the hand written forms submitted in the past.

It is now a question of waiting to see if HMRC will accept the tax return via GoSimpleTax as overseas residents with rental revenue in the UK are not allowed to use the Government Gateway facility.

4 June 2026
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Reply from GoSimpleTax

Hello Carol, thank you for your review. Have you contacted support for assistance with the queries you had - they respond quickly and deal with most things pretty much right away. I suggest that you do as you should have received a confirmation email back from HMRC after you used the software to file your return, so if you do not have that it may be that your return was not filed. Contact them at support@gosimpletax.com. Thanks

Rated 5 out of 5 stars

So easy to use

So easy to use

4 June 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Kevin, pleased you found it so easy to use.

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