Goodstack Reviews 741

We are finding ourselves having to write a second review of just had bad this company is for non profits. We are based in UK and Goodstack verified our charity as a non profit. Great we thought, wrong because then the saga of not being able to verify my connection to it. I am founder and trustee. Ive sent numerous, and I mean numerous emails back and forth. Being told different things all the time, none of which make sense or work. Im asked to use different email addresses because their server is not accepted by Gmail so cant verify the address. How on earth is their server not accepted by Gmail ?? Then told after using a different email I cant use that one either because its a personal one that cant be connected to the charity. Do they think I have a load of email addresses hidden away somewhere that I can just keep producing new ones to apply to them ?

Ive repeatedly asked how can the charity be verified as non profit but then not fully verified or functional until im personally verified ? The latest email says Im verified with Goodstack and have a Goodstack account but Im not verified with Google ?? Makes absolutely no sense whatsoever. Meanwhile as others have mentioned this company have lots of information on you personally and all your charity information, financial information everything. What are they using this for ? How are they storing it if your application is rejected or accepted ?

If this is a Google programme, Google need to seriously consider using Goodstack. Its either based on AI responses, or customer service that is polite but almost robotic in response. Quite honestly useless.

We applied for Google Workspace for Nonprofits through Goodstack & were approved for a 14-day trial.. After the 14-day trial ended, we were locked out & unable to reactivate. Not having a clue what to do, we emailed Goodstack customer service for help. Even though we should have reached out directly to Google (Goodstck handles the application process) Goodstack emailed us several links and paragraphs of information so we could contact Google directly. Goodstack went over and above to assist us by providing exactly the information and links to contact Google. Our Workspace for Nonprofits was re-activated the next day. We are so grateful and thankful to Goodstack for world-class customer service & providing nonprofit resources we would otherwise not be able to afford!

Great folks great support, great help!

Goodstack is making the verification process for our nonprofit clear, organized, and professional.

As Google’s partner for Google Ad Grants validation, they handled the review with great efficiency.

Communication is straightforward, expectations were clear, and the process felt secure from start to finish.

During the approval process we needed to slow down the process until our membership had a chance to review and develop consensus that this was the best path forward. I wrote Goodstack to let them know that we would need more time to complete our review. I got back an immediate response that reassured me that I could take the time needed to finish our process. It made me feel that they put quality of service first.

Excellent and fast support
• High professionalism
• Help in solving problems
• Patient guidance of non-profit nature in the verification process

My nonprofit organization applied for 501(c)(3) status during the 2025 government shutdown. Like countless others, we received IRS approval but never received our Determination Letter due to the residual effects of the shutdown, downsizing, and ongoing agency dysfunction. The IRS cannot provide a timeline for when the letter will arrive.
The IRS issued an Affirmation Letter instead - a document that confirms our 501(c)(3) status and contains all information found in a Determination Letter. Yet Goodstack refuses to accept it.
Despite being aware of this widespread IRS issue affecting nonprofits nationwide, and despite the Affirmation Letter proving our tax-exempt status, Goodstack's customer service responses have been so templated I genuinely questioned whether I was communicating with AI. For nearly a month, this back-and-forth has blocked our organization from accessing the services and discounts a young nonprofit needs to succeed.
When I requested supervisor review of my documentation, I was told someone would follow up. That was a week ago. No response.
When brands trust Goodstack to verify nonprofit status, but Goodstack fails to respond appropriately to an industry-wide crisis outside organizations' control, it becomes gatekeeping. We have 501(c)(3) status. We've proven it. Yet we remain locked out - indefinitely, apparently.
Other verification platforms (like Taproot+) have shown flexibility in accepting IRS Affirmation Letters during this crisis. Goodstack could do the same. They're choosing not to.

"Maja was extremely helpful and responsive. I have submitted the proof of ownership and clicked the verification link today. I am rating the support highly because I trust Maja will finalize my approval very soon. Thank you for the great assistance!"

Goodstack keeps asking for documents to prove my affiliation with my non-profit. I am the founder. I am emailing them from my non-profit's .org email. My name is listed on the About Us page on the non-profit website. I've produced private documents that are on their list of documents for verification, and now they're asking for a bank statement. When I said I don't have a bank statement, they claimed they can't verify my affiliation with the non-profit because I am not providing any documents, which is not true.

Their privacy policy is also concerning to me as it seems to give them the right to share/sell information that non-profits provide, which, if true, is extremely concerning. The privacy policy is ambiguous, but this quote is direct from their site: "You hereby consent to us contacting you for marketing purposes with information about our Services, promotions and special offers. If you no longer wish to receive such marketing information, you can withdraw your consent at any time by contacting us as indicated in Section 1 above or unsubscribing from the communications.
If you have given consent, we may share your information with carefully selected third party organisations and business partners and they may contact you directly."

Regardless of what information they're "legally" able to sell/share, Goodstack's process raises serious privacy concerns. If you read other reviews, other people share that Goodstack keeps asking for more and more private documents while claiming it's a way to prove affiliation. One person said they gave them 12 documents on the list and Goodstack still won't verify them. I've been messaging them back and forth for 2 weeks. If I send a document, they email me back saying they'll check and then a few days later will ask for another document (rinse and repeat). This process is really not worth the hassle and I hope Google reconsiders the partnership with this company.

Goodstack was very quick and effective reviewing our application.

I question their legitimacy. In verifying our charity's non-profit status, they asked for 12 different documents including internal documents that would have no bearing on our tax-exempt status. Then they asked for copies of bank statements. When we sent blinded (i.e., no account numbers showing) statements, they replied as follows: "Thanks for your response and for sending over those files. While they provide great context, I’m specifically looking for a document that clearly outlines the mission and vision of your organization. Could you please share the official statement or a strategic overview that includes these?"

It's clear to me that this organization is applying some type of litmus-test screening as to whether a charity is "worthy." That's not their job: their job is to confirm whether an organization is tax-exempt: that can be confirmed in ten seconds with a tax identification number.

Very bad. You send all the legal documents and yet they can't verify you are a non-profit. Then what ? I talk with them by email explain the documents etc they tell me oh okay allright. Then ask me to remake the same process, ask for the documents again and still can't verify me. Update : problem solved thank you

Goodstack verification process itself was slightly convoluted, however this was my first time attempting this sort of verification and I was able to successfully complete it.

Once that was complete, we were immediately rejected without any real reason given. I engaged with Goodstacks help team which was unable to offer any real advice except to resubmit. Finally, after a month of back and forth I received a response with an actual reason. The Goodstack representative reported we were rejected by Adobe nonprofit due to being categorized as "Mental Health" which is excluded by Adobe. I was provided a link to Adobe's website which list the criteria. The criteria does not make any mention of "Mental Health" nonprofits being exclude and the statement from Goodstack's help team appears entirely erroneous. I notified them as such and have so far been completely ignored.

UPDATE: Havng written this review, Goodstack customer service reached out and corrected the issue. We were able to successfully collect the discounted Adobe. I am hopeful we will be able to access the full 10 we are allowed, but have not yet. Despite the up and down of this process Goodstack did ensure we made it through the process and I am grateful.

Our experience during the Google for Nonprofits verification process through Goodstack was very disappointing. We were first told that our organization had already been verified, so we followed the instructions based on that information. Later, we found out this was not true.

We respected every request and submitted all additional documents promptly, including sensitive financial documents. After that, there was little to no follow-up. We had to send multiple reminders just to get responses, and communication throughout the process was extremely slow.

As an EU-registered organization, we were also uncomfortable that there was no clear explanation of how our data would be handled, what privacy policy applied, or the legal basis for requesting such documents. This raised serious GDPR and accountability concerns for us.

Goodstack may have an important mission and strong partnerships, including with Google for Nonprofits, but the way our case was handled did not reflect that. There was a clear lack of ownership, urgency, and understanding of how important this process is for the organizations going through it.

We hope the team becomes more aware of the responsibility that comes with working alongside organizations like Google and the nonprofits they deal with, so that the quality of their work better reflects those expectations.

In the end, we contacted Google directly and the verification was completed within 10 minutes, after we had waited weeks for clarity from Goodstack.

Very disappointing experience. We sincerely hope not to come across this team again.

I am having issues verifying my organization. I have uploaded the documents several times. I have attempted with my IRS non-profit verification letter and WA SOS letter of of non-profit verification. I can look up all my information through the IRS or WA SOS easily. I am not sure how Goodstack can't seem to find our organization and verify us. I have been trying for several months. I would like to get registered so I can utilize the google non profit accounts.

Perfeckt Perfeckt

As a previous purchaser of Adobe products for our charity (via Charity Digital), this time we were redirected to Goodstack to complete the order.
I received an almost immediate rejection "we unfortunately are unable to confirm your eligibility for the program" but without giving details.
I emailed the help desk and got a scripted reply after 4 days to say we had been verified as a charity but categorised as "Social Action" and therefore not eligible according to Adobe's non-profit criteria. Since I couldn't see any reference on Adobe's website to Social Action, I've emailed again to request a review (no reply as yet).

I can only assume the initial rejection was delivered by AI, which allows a reduction in staff headcount at Goodstack to the point where they are mainly taken up dealing with the consequences of the AI decisions ("we are currently receiving a high volume of tickets") and not able to respond quickly to any queries. I can't even see the option for online chat on the website let alone a phone number but maybe I am not looking hard enough, so tedious and soul destroying I am finding this.

POSTSCRIPT Updating from * to *** rating after Sandrea speedily re-assessed us as being eligible for Adobe non-profit pricing (_without_ requiring any further information). I would have given ***** if this had been done in the first place. Thanks Sandrea.

Quick, personal, and genuinely warm support. My issue was resolved efficiently and with real care. Thank you!

Our only experience with Goodstack is as a third-party enabler for our Adobe discount, so I can't speak to their competence for other services. Adobe switched to Goodstack from Tech Soup, and the result for us has been awful. Very slow response to my questions about their highly confusing process, and then the email replies contained inaccurate instructions. Finally figured it out on my own, but the total time this required resulted in a larger cost than the software discount. In fact, we are now looking at alternatives to Adobe products. Sounds like a lose-lose outcome.

The signup experience on Goodstack was excellent.
They were responsive to any issues and provided solutions.
We highly recommend them.