I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
Company replied
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
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Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Thank you for your great service
Thank you for your great service, support and products!
22 July 2024
Reply from Gold Collagen®
Dear Grace,
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service, support, and products.
Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Best Regards,
the Gold Collagen team
Your Joint Health is a game changer
Your Joint Health is a game changer. Combining it with healthy meals, I'm free from pains. I am gifting it to friends and family who have been down with joint-related issues. The feedback has been nothing but relief and good news.
THANK YOU SO MUCH.🥰🥰
23 July 2024
Reply from Gold Collagen®
Dear Lauretta,
We are thrilled to hear that COLLAGEN SUPERDOSE JOINT HEALTH has made such a positive impact on your life! It’s wonderful to know that you’re pain-free and enjoying the benefits of our product.
We’re glad to hear that your friends and family are experiencing relief from their joint discomfort too. Sharing your experience is incredibly kind of you.
Thank you for your continued support.
Best Regards,
the Gold Collagen team
Hands down the best collagen I’ve ever used
Hands down the best collagen I’ve ever used. I’m in my late twenties and have been using collagen supplements since I was 23/24 - trust me when I say I’ve tried every format of collagen. From powders, gels, tablets, capsules and liquid shots - this is by far the best formula. I’ve been using the Gold Collagen Pure bottles and I’m beyond impressed. Even though the dosage and ingredients are fairly standard for a collagen, you can tell a lot of work has been to ensure the total absorption and bio availability of the actives. My skin has never looked more youthful and plump and it’s completely enhanced my skincare routine, elevating all of my products and giving my complexion that boost. I’ve also noticed that where I was starting to see hair thinning about a year ago, this has significantly reduced and my hair is also much shinier. I’ve found my holy grail collagen finally!
30 July 2024
Unprompted review
Reply from Gold Collagen®
Dear Faye,
We are absolutely thrilled to read your amazing review about our GOLD COLLAGEN PURE!
It’s wonderful to hear that you’ve tried various collagen formats and found ours to be the most effective. Your kind words about the noticeable improvements in your skin and hair are incredibly rewarding.
We’re dedicated to creating products that deliver exceptional results, and your feedback is invaluable to us.
Thank you for being a loyal customer.
Best regards,
the Gold Collagen team
wonderful stuff but have they changed their formula?
I have used gold collagen for years. I have sworn by it and converted many people to it. When I hit my 50's I noticed ache's and pains in my joints in the morning (probably due to onset of menopause) started taking gold collagen and it was brilliant. I've never looked back. I have progressed on to Forte and missed a few months this year due to travelling. Bought two boxes last month and I am on the second box but I started having allergic symptoms. Today I checked the ingredient list and realised that is has shellfish in the ingredients. Unfortunately I am allergic to shellfish. Have they changed their formula? I've always had this allergy and never had a problem with this product before now. Would just like to know?
30 July 2024
Unprompted review
Reply from Gold Collagen®
Hi Sharon,
Thank you for your review and for being a loyal customer of our products.
We understand your concern about your recent discovery of shellfish as an ingredient in our Forte.
We want to assure you that our Forte formula has always contained crustacean-derived ingredients. This information is clearly stated on both the product packaging and our website.
If you have any further questions or concerns, please don't hesitate to contact our customer support.
Best Regards,
the Gold Collagen team
Pure Gold collagen helps hair and skin
I bought Pure Gold collagen from a very kind and helpful customer advisor, Wafa, at a Boots store in London. It has really helped improve my skin and hair. I will be returning to buy more soon. Thank you Wafa for the advice and recommendations.
11 May 2024
Unprompted review
Reply from Gold Collagen®
Dear Lolita,
We're thrilled to hear that you're loving our Pure Gold Collagen and that Wafa was able to provide you with excellent advices.
We're so happy to hear that you've noticed improvements in your skin and hair. It's our goal to help our customers feel their best.
Thank you for choosing us.
Best regards,
Gold Collagen team
More attention
I dislike that on my order that I received on the box is writing 25+ and on the gold collagen bottles is writing 30+ … and actually I’ve done the quiz test and I’ve ordered 40+ years old but I received something else. After I used 2 days I’ve seen the mistake and I was very disappointed.
17 July 2024
Reply from Gold Collagen®
Dear Ioana,
Thank you for your review.
We apologize for the inconvenience caused by this.
A member of our customer care team will be in touch with you shortly to resolve this issue.
Thank you for bringing this to our attention.
Best Regards,
the Gold Collagen team
Great service
Great service, beautifully packaged and presented product, too soon to say if it will deliver on promises!
17 July 2024
Reply from Gold Collagen®
Dear Corin,
Thank you so much for your lovely review! We're thrilled to hear that you were impressed with our service and the presentation of your product.
We're confident that with continued use, you'll start to see the results you desire. If you have any questions or concerns during your skincare journey, please don't hesitate to reach out to our customer support team.
We look forward to hearing about your experience with the product in the future!
Best regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Ertha,
Thank you so much for taking the time to leave a review.
We're thrilled to hear that you had a positive experience with our online service and found our team professional.
Your feedback is very much appreciated.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear LouLou,
Thank you so much for your kind words.
We're thrilled that you had a positive experience with our fast delivery and are happy with the service provided.
Thank you for choosing Gold Collagen.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Maria,
Thank you for sharing your positive feedback.
Hearing you say that our product is the best product you've ever used is incredible praise. and we're so glad you're enjoying it.
Thanks again for the amazing review!
Sincerely,
The Gold Collagen team
Not able to access supply
12 July 2024
Reply from Gold Collagen®
Dear Mr Hurford,
Thank you for your interest in our products! We appreciate you taking the time to leave a review.
Unfortunately, we are currently unable to ship orders to Jersey.
We apologize for any inconvenience this may cause.
We are actively working on resolving this issue and hope to be able to resume deliveries to Jersey as soon as possible.
Thank you for your understanding.
Sincerely,
the Gold Collagen team
Gold collagen ‘Artron Extreme’
Ordered online, parcel arrived promptly and well wrapped. Contents had long expiry dates. Returned to this make after long absence while trying similar products which I believe had little effect. Last time taking this product I noticed improvement in stiffness in joints after about 3 weeks of constant dosages and continued improvement long term, so hoping for same relief again.
4 July 2024
Reply from Gold Collagen®
Dear Mrs Robertson,
Thank you for taking the time a review.
We're thrilled to hear that your online order arrived promptly and well-packaged, the contents have long expiry dates, ensuring freshness.
We are delighted to know you've returned to our product after trying others and we hope you will find the same relief for the stiffness in your joint again.
Thank you for choosing Gold Collagen.
Best Regards,
the Gold Collagen team
Really enjoying the product so far
Really enjoying the product so far, the night serum is also very good!
4 July 2024
Reply from Gold Collagen®
Dear Justine,
We're delighted to hear you're really enjoying our products.
Thanks for your review.
Sincerely,
the Gold Collagen team
The courier quickly left we were not…
The courier quickly left we were not able to open the door on time and had to collect parcel from local post office. Sometimes people have got the mobility problems and couriers have to be aware of that.
9 July 2024
Reply from Gold Collagen®
Dear Klaudia,
Thank you for your honest feedback about your recent delivery.
We sincerely apologize that the courier did not wait long enough for you to answer the door and that you had to collect the parcel from the local post office.
We understand that mobility issues can make it challenging to answer the door quickly. We share your concern and will be forwarding your feedback to the courier company to emphasize the importance of patience during deliveries.
In the future, if you have any specific delivery instructions that might be helpful to the courier, please let us know at customercare@gold-collagen.com and we will be happy to include them with your order.
Thank you for your understanding.
Sincerely,
the Gold Collagen team
Super fast delivery
3 July 2024
Reply from Gold Collagen®
Dear Rob,
Thank you for taking time to leave a review.
We're thrilled that you had a positive experience with our fast delivery and are happy with the service provided.
Thank you for choosing Gold Collagen.
Best Regards,
the Gold Collagen team
Very good product
27 June 2024
Reply from Gold Collagen®
Dear BS,
Thank you for your review, we're glad to hear you're enjoying the product.
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Hi Jamal,
Thanks for the review! We're happy to hear our product has been helpful.
Thank you for choosing Gold Collagen.
Best Regards,
the Gold Collagen team
Arrived quickly
Arrived quickly. Nice taste. So far so good but only first week so cannot comment on the effects of taking it.
22 June 2024
Reply from Gold Collagen®
Dear Shirley,
Thank you so much for your review! We're thrilled to hear that your order arrived quickly and that you enjoy the taste.
We understand it's still early to see the full effects of the product, but it's fantastic that you're off to a good start in your first week. It typically takes 3/4 weeks to see the full benefits, so we encourage you to continue using it as directed.
In the meantime, if you have any questions or need any support, please don't hesitate to reach out to our customer service team.
We're always happy to help!
Sincerely,
the Gold Collagen Team
Reply from Gold Collagen®
Dear Gina,
We're delighted with your review! It brings a smile to our faces to hear that you love the taste of our product and are experiencing amazing results.
Thank you so much for choosing us!
Best Regards,
the Gold Collagen team
easy to order
easy to order but did not receive the discount offered, delivery quick and packed well
27 June 2024
Reply from Gold Collagen®
Hi Diane,
Thank you for your review! We're glad to hear that ordering was easy and your delivery arrived quickly and well-packed.
We apologize that you didn't receive the discount you were offered. If you wish, you can contact our customer care at customercare@gold-collagen.com which will be able to help and provide you a new one.
Have a lovely day.
Best Regards,
the Gold Collagen team
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