I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
Company replied
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
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Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Top service & products
Great service, website is full of information and very speedy delivery.
Maybe the packaging could be less wasteful.
12 October 2024
Reply from Gold Collagen®
Dear Tatiana,
We're so glad to hear that you had a positive experience with our website and products.
We appreciate your feedback about the packaging. We're constantly working to reduce our environmental impact.
Thank you again for your review and for choosing us.
Best regards,
the Gold Collagen team
Hydrogel Mask
Very happy with the products. Love the mask, leaves my skin looking plumped and glowing.
12 October 2024
Reply from Gold Collagen®
Dear Mayia,
Thank you for your review.
We're thrilled to know that our mask is delivering the plumping and glowing results you were hoping for. It's designed to hydrate and rejuvenate the skin, and we're glad it's working its magic for you.
Have a lovely day.
Best regards,
the Gold Collagen team
Reply from Gold Collagen®
We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're committed to providing excellent customer care.
Great item
Easy to pick and pay, great product, lips are so much softer.
Well worth the cost
Quick delivery
29 September 2024
Reply from Gold Collagen®
Dear Tracey,
Thank you for your wonderful review.
We're delighted to hear that you found our product easy to purchase and that it's made a positive difference in your lips' softness.
Your satisfaction is our top priority, and we're thrilled that we could deliver on that.
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Demetra,
Thank you for your positive review
We're so glad to hear that you're enjoying Gold Collagen!
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Michelle,
Thank you for your review.
That's fantastic! We're delighted to hear that you're enjoying the product and experiencing positive results so quickly.
Have a lovely day.
Best Regards,
the Gold Collagen team
It seems a good product but..
It seems a good product but you need to take it for 2 or 3 months before you can evaluate the effect - after all skin and hair grow from inside out (obviously) and take that long to show results. So, why I am being asked to give a review after just a few days beats me.
I have noted the reasonable response below, but as I work with dermatologists I don't find it fits my, or their, understanding. The hair that we can see on our head is dead hair and unaffected by anything ingested. Just topical products. And with skin it's much the same - the surface layers are dead or older skin and not so affected by supplements as the new skin cells forming underneath. It's best to wait at least 2 months before commenting on the effects IMHO
30 September 2024
Reply from Gold Collagen®
Dear Jeanette,
We're excited to hear that you've started using our product.
We appreciate your feedback and understand that it can take time to see results, especially when it comes to skin and hair health. While individual experiences may vary, many of our customers have reported noticeable improvements within a few weeks of consistent use.
Please keep us updated on your progress.
Best Regards,
the Gold Collagen team
I have been using it for a while and I…
I have been using it for a while and I highly recommend
23 September 2024
Reply from Gold Collagen®
Dear Anastasia,
Thank you so much for your positive review! We're thrilled to hear that you've been enjoying our product.
Thank you for choosing GOLD COLLAGEN.
Best Regards,
the Gold Collagen team
I'm not received any order so please I…
I'm not received any order so please I want my money back thank you
27 September 2024
Reply from Gold Collagen®
We apologise for any inconvenience caused by the missed delivery of your order on the 3rd October. We understand your frustration.
Your order was successfully delivered on October 4th.
Thank you for your understanding.
deceptive advertising
I recently purchased a multi-dose bottle of Hairlift and discovered that its advertised 20-day supply is misleading. Comparing the recommended dosage for the multi-dose and single-dose bottles, I found that the multi-dose bottle would only last 10 days if used as intended. Customer service admitted the error and suggested doubling the dosage for the same effect. This is deceptive advertising, as the two products do not contain the same amount of active ingredients per recommended dose.
27 September 2024
Reply from Gold Collagen®
Dear Mr Alpay,
Thank you for taking the time to leave a review.
Our Multidose offers flexibility in dosing. While a standard 15ml serving provides 20 days of use, you can increase your intake to 2 tablespoons per day.
If you have any other concerns, please do not hesitate to contact our customer care team.
Best Regards,
the Gold Collagen team
Early days
Early days . Packaging is super and love the glass bottles. Taste is a bit sickly sweet of artificial sweetener so don’t look forward to drinking . If it works the taste would be tolerable .
26 September 2024
Reply from Gold Collagen®
Dear Christopher,
Thank you for your feedback.
We're glad you appreciate the packaging and the glass bottles.
We understand that taste is subjective, and we always work to improve our products. We're sorry to hear that the taste isn't to your liking. Perhaps you could try diluting it with water or adding a natural flavour enhancer to see if that helps.
Thank you for choosing GOLD COLLAGEN.
Best Regards,
the Gold Collagen team
My nails were completely damaged but…
My nails were completely damaged but after taking pure collagen for 4 weeks now I have seen massive changes. My skin is glowing, I have had friends asking me what skin care products I use. My hair is so full looking very shiny and black ❤️❤️❤️❤️
I highly recommend
11 September 2024
Reply from Gold Collagen®
Dear Edna,
Thank you for sharing your incredible experience.
It's so rewarding to know that our product has helped you achieve your goals.
Thank you for choosing GOLD COLLAGEN.
Have a lovely day.
Kind Regards,
the Gold Collagen team
I used around 17 consecutive days it’s…
I used around 17 consecutive days it’s really works for me . Will buy more definitely
11 September 2024
Reply from Gold Collagen®
Dear Mr Deepak,
Thank you for taking the time to share your feedback.
We are delighted to hear of your positive experience with our product. Your satisfaction is our top priority.
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Menzies,
We're thrilled to hear you had great results using our products.
Thank you for taking the time to share your positive experience.
Best Regards,
the Gold Collagen team
arrived on time
13 September 2024
Reply from Gold Collagen®
Dear Vera,
Thank you for taking time to leave a review.
We're thrilled that you had a positive experience with our fast delivery and are happy with the service provided.
Thank you for choosing Gold Collagen.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Avelyn,
Thank you for taking the time to share your positive experience.
We're thrilled to hear you love our product!
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Hi Joanne,
Thank you for your review.
We're so glad you love our product.
Thank you for choosing us.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Dear Olufunmilayo,
We're glad to hear that you had a positive experience with our products.
Thank you for choosing us and we look forward to having you back in the future.
Have a lovely day.
Best Regards,
the Gold Collagen team
Serum only sample
Serum only sample . Advertising one price charge different
Points expire soon
For me better deal with boots and buy gold collagens from them more discounts points and benefits are available
7 August 2024
Reply from Gold Collagen®
Dear Andrejus,
Thank you for your review.
We apologize for the inconvenience caused by this.
A member of our customer care team will be in touch with you shortly to resolve this issue.
Thank you for bringing this to our attention.
Best Regards,
the Gold Collagen team
Amazing products and nice customer…
Amazing products and nice customer service, I highly recommend!
24 July 2024
Reply from Gold Collagen®
Hi Marta,
Thank you so much for your kind words!
We’re thrilled to hear that you love our products and service.
Thank you for choosing GOLD COLLAGEN.
Best Regards,
the Gold Collagen team
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