My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
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The incredible breakthrough in STI/STD preventative medicine is life changing, for myself and so many others. I tell anyone I can about these medications. The discrete non judgmental care I received... See more
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Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
481 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid awkward conversations with your family doc
After an awkward conversation with my family doc that didn’t go well, I was unsure how to get a prescription for prep or if I even wanted to have another conversation with another judgemental doctor. My friend told me about Freddie so I checked them out right away. I had a consult and requisition within 24 hours, I had my lab work 24 hours after that, and within just a few days. my prep prescription was delivered to my door. I am beyond grateful for this service and how comfortable they made me during the consult, and how professional and informed the doctor was. Non-judgemental questions, factual information, discreet and comfortable service.
10 December 2025
Unprompted review
Reply from Freddie
Thank you so much for taking the time to share this. We’re really glad you found your way to Freddie when you needed a more supportive option. Feeling judged can be a huge barrier to care, and we’re proud to offer a space that’s professional, factual, discreet, and truly non-judgmental. It means a lot to hear that the process felt comfortable and efficient from start to finish.
Carolina was amazing in explaining the…
Carolina was amazing in explaining the program and what my next steps are. She provided education that I was unaware of and answered all my questions! Had a wonderful experience and will be recommending you to all my friends and family!
28 December 2025
Unprompted review
Reply from Freddie
Thank you so much for the kind words! We’re thrilled to hear Carolina made everything clear, informative, and comfortable for you. We really appreciate the recommendations and are glad you had such a great experience.
Freddie is awesome
The clinicians are very professional, the service is very speedy, and the quality of care is excellent. Highly recommend for all your PrEP and DoxyPEP needs.
24 December 2025
Unprompted review
Reply from Freddie
Thank you for the recommendation! We’re so glad to hear you found our clinicians professional and the care both fast and high quality. We appreciate you trusting Freddie with your PrEP and DoxyPEP care.
Friendly, empathy, compassion
I switched from Mister to Freddie due to the lack of understanding and empathy. Freddie care provider was so friendly, engaging, and informative. I loved how she talked to me like a human being. It was a great experience!
24 December 2025
Unprompted review
Reply from Freddie
Thank you so much for sharing this. We’re really glad you felt the difference. Feeling heard, respected, and spoken to like a human being is exactly the experience we aim to provide. We’re grateful you chose Freddie and appreciate you taking the time to let us know how supported you felt.
Great Prescriptions and Support
Freddie makes getting and renewing my prescriptions, medications and testing incredibly easy. A great group of people.
4 December 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad to hear that getting and renewing your prescriptions and testing has been easy, and that our team has been able to support you along the way.
My 1st encounter with Freddie
The clinician put me at ease. She answered my questions and concerns. She explained and drug interactions that might occur because of other medications I take.
22 December 2025
Unprompted review
Reply from Freddie
Thank you for sharing your experience! We’re glad your clinician made you feel at ease, answered your questions, and reviewed potential drug interactions. We’re always here to support you.
Over Three Years of Exceptional Support
I’ve been a Freddie patient for over three years, and I can honestly say their services are outstanding. The staff and team are not only professional but genuinely supportive, always there whenever I need guidance or assistance. I also really appreciate their strong commitment to the community. From hosting inclusive parties to creating fun merch, they consistently find ways to give back and make a positive impact. Being part of the Freddie community feels welcoming, caring, and empowering.
10 December 2025
Unprompted review
Reply from Freddie
Thank you so much for being part of Freddie for over three years! We’re truly grateful for your trust and kind words. It means a lot to hear that our team’s support and our commitment to community have made a positive impact. Creating care that feels welcoming, empowering, and genuinely supportive is exactly what we strive for, thanks for being part of it with us.
I missed my scheduled televisit
I missed my scheduled television, but they still took me so I could finish my appointment. Thank you
18 December 2025
Unprompted review
Reply from Freddie
Thank you for sharing! We’re glad our team could still take care of you and make sure you got the support you needed. We always do our best to be flexible and meet patients where they’re at.
The thoughtfulness of the clinician
The thoughtfulness of the clinician
17 December 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad the clinician’s thoughtfulness stood out to you. Providing attentive, compassionate care is always our priority.
Freddie is super discreet
Freddie is super discreet. Not to mention it can all be kicked off from your very own cellphone.
16 December 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re glad you appreciated how discreet and easy the process is. Being able to get started right from your phone is exactly what we aim for.
I honestly wasn't sure what to expect
I honestly wasn't sure what to expect, but the clinician was knowledgable and friendly, and the entire process was well thought-out. Quick appointments, at-home testing, and mail-order delivery make this a no-brainer.
16 December 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing this! We’re glad the experience exceeded your expectations and that our clinician and process helped make everything feel easy and approachable. Quick access, at-home testing, and convenient delivery are exactly what we aim for. We appreciate you trusting Freddie with your care.
Very helpful and nonjudgmental
Very helpful and nonjudgmental. I have a mental health problem that makes me have a higher than normal sex drive. They listen and will be giving me prep medicine.
12 December 2025
Unprompted review
Reply from Freddie
Thank you for sharing this with us. We’re really glad you felt listened to and supported, everyone deserves care that’s respectful, affirming, and free from judgment. We’re happy to be part of your care and support you in making the choices that are right for your health.
Freddie helps me find a doctor by…
Freddie helps me find a doctor by giving me the right tool and website. Not only that provide a good help with medications but also providing the steps. Helpful and very understanding people.
12 December 2025
Unprompted review
Reply from Freddie
Thank you for the kind review! We’re glad we helped you find the right care and clearly walk you through each step. It means a lot to hear our team felt helpful and understanding, that’s exactly what we aim for.
Freddie keeps getting better & better 💜
Freddie keeps getting better & better. The clinical staff and practitioners are very knowledgeable, efficient, & provide compassionate, non-judgmental care, every time. They truly take the patient experience seriously and do their absolute best to meet patients where they’re at with empathy & guidance. As a healthcare professional myself who has been on the other side of things as a patient, I can say Freddie absolutely has set the bar for quality & efficiency for care provided over-the-phone & online through the patient portal.
9 December 2025
Unprompted review
Reply from Freddie
Thank you so much for this thoughtful review! It truly means a lot, especially coming from a healthcare professional. We’re grateful for your trust and for recognizing the care, empathy, and effort our team puts into every interaction. Setting a high standard for virtual care is exactly what we strive for, and feedback like this reminds us why we do what we do.
Amazing
I never have any complaints with getting lab works or really any questions and when I do everyone reaches out within a few hours usually. Customer support is absolutely spot on
24 November 2025
Unprompted review
Reply from Freddie
Thank you so much for the kind words! We’re really glad to hear everything has been smooth with your lab work and that our team is there when questions come up. Providing timely, reliable support is a big priority for us, and it’s great to know it’s making a difference for you.
The nurse was incredibly informative…
The nurse was incredibly informative and friendly. I felt comfortable discussing everything, including how the medication works. Kudos to them!
3 December 2025
Unprompted review
Reply from Freddie
Thank you for sharing this! We're so glad to hear your nurse made the conversation informative and comfortable. We’ll be here anytime you need us.
The Nurse was great
The Nurse was great, very smart and right on top of things and it was very comfortable to speak with her.
5 December 2025
Unprompted review
Reply from Freddie
Thank you for the kind words! We're so glad to hear your nurse made the appointment clear, comfortable, and supportive. We're always here if you need anything.
I had an amazing experience!
I had an amazing experience!! The lady I spoke with was extremely nice and I never felt judge! I felt comfortable being completely honest and open with my answer which was nice!! Overall, Amazing experience!!
4 December 2025
Unprompted review
Reply from Freddie
Thank you so much for sharing this! We’re really glad you felt comfortable and supported during your consult, that’s exactly the experience we want every patient to have.
Very professional staff
Very professional staff. I appreciate the staff showing their concerns and taking the time to thoroughly explain the medications. They are very knowledgeable in their field.
4 December 2025
Unprompted review
Reply from Freddie
We really appreciate you sharing this! Our clinicians work hard to ensure every patient understands their care and feels confident in the process. We're glad your experience reflected that.
Freddie not only walks you through the…
Freddie not only walks you through the steps, but supports you and your health. They go above and beyond to make the process welcoming and comforting. If all healthcare was like this, more people would be actively participating in their health.
28 November 2025
Unprompted review
Reply from Freddie
Thank you so much for this thoughtful review. We're really glad to hear the process felt supportive and welcoming, that’s exactly the kind of care we want our patients to experience. It means a lot to know it’s helping you feel more engaged in your health!
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