My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
Company replied
The incredible breakthrough in STI/STD preventative medicine is life changing, for myself and so many others. I tell anyone I can about these medications. The discrete non judgmental care I received... See more
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Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
480 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Should have done sooner
Was fast and super easy, I'm glad I finally took the leap.
31 March 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so glad the process felt fast and easy, and that you felt ready to take that step. We’re happy to be here to support you.
Friendly and Convenient
Freddie offer the easiest clinical experience I've ever had. They make it really easy to start PrEP making sure you're informed every step of the way.
31 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind review! We’re so glad the experience felt easy and that you felt informed every step of the way. Making PrEP simple and supportive to start is exactly what we aim for.
Reply from Freddie
Thank you for the great review! We’re glad you had a positive experience and that our team’s communication and service met your expectations. We appreciate you taking the time to share this.
Revolutionary access to PrEP
My experience with Freddie has been exceptional. I've been using Freddie since 2022 and the process is as smooth as it gets. It is amazing to deal with healthcare professionals who care and are knowledgable about MSM sexual health and safe sex.
Getting PrEP has never been easier. Lab requisitions are sent on schedule to me, and to the lab. Everything is routine. In partnership with Affirming Care Pharmacy, my PrEP has always been free, even when I aged out of my parents medical insurance.
30 March 2026
Unprompted review
Reply from Freddie
Thank you so much for sharing your experience and for trusting Freddie since 2022. We’re really glad the process has stayed smooth and reliable for you, and that our team’s knowledge and care have made a difference.
Reply from Freddie
Thank you for the kind words! We’re so glad Freddie felt like the right fit for you and that you had a great experience.
Amazing
Amazing, prompt service, attentive health care professionals and friendly contacts! Couldent be any happier! 😊
10 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad the service felt prompt and supportive. We really appreciate you taking the time to share your experience.
As soon as l was called my name to be…
As soon as l was called my name to be taken blood at Lifelabs it was so fast and painless.
They are very friendly and professional
6 March 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the lab visit felt quick, comfortable, and professional, and that you had a positive experience.
Ive had nothing but issues
Ive had nothing but issues. They don't send my results i have to ask for them. My meds are late. It's days before anyone responds to messages. They sent my prescription to my old pharmacy after i already sent them the new info. Now im 5 days from having no meds and 4 emails later im still waiting for a response.
10 March 2026
Unprompted review
Reply from Freddie
We’re sorry to hear about your experience and the delays you’ve encountered, that’s not the level of service we aim to provide. Please reach out to our support team with your details so we can look into this directly and help resolve the situation as quickly as possible.
These are some great people to have on…
These are some great people to have by your side they’re very understanding and helpful people.
18 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re glad you’ve felt supported and that the team has been helpful and understanding.
Wonderful experience!
David, the clinician I spoke with, was amazing! He provided me with all the pertinent information, ensuring that I was understanding the information throughout our chat. He answered all my questions and helped me to make an informed decision that will benefit my overall health. Highly recommend!
19 March 2026
Unprompted review
Reply from Freddie
Thank you for the thoughtful review! We’re so glad David made you feel informed and supported throughout your visit. We’ll be sure to pass along your kind words, and we really appreciate the recommendation.
my prep provider was so kind and…
my prep provider was so kind and intelligent made me feel welcomed 😊
17 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re so glad your provider made you feel welcome and supported.
Seamless Experience
The entire process, from scheduling to the telehealth appointment, was easy and efficient! The N.P. I saw was very kind, resourceful and made sure any questions I had were answered.
17 March 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the process felt seamless and efficient, and that your NP provided kind, thorough support throughout.
The nurse that I interacted with was…
The nurse that I interacted with was very professional and compassionate. The portal service was excellent.
15 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback. We’re glad you had a positive experience with the nurse and found the portal easy to use.
McKenzie was a doll calling today
McKenzie was a doll calling today. She was able to assist in getting me the prescriptions I was looking for an assured my health was the number one priority as well. I was able to schedule the appointment in less than 24 hours and it only took about five minutes for the appointment which is done in the comfort of my through a video chat. McKenzie made me feel comfortable no judgment and understood my needs. I would recommend this to anybody and everybody.
14 March 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so glad McKenzie made you feel comfortable and supported, and that the process was quick and easy for you. We’ll be sure to pass along your kind words, and we truly appreciate the recommendation.
Very informative and very nice lady.
12 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad you had a positive and informative experience.
My appointment
I had my appointment this morning with a freddie nurse and i must say, although daunting to be open and honest about my sexual practices, it was a overall pleasant experience. Easy, loving, thorough.
12 March 2026
Unprompted review
Reply from Freddie
Thank you for sharing this. We’re glad your appointment felt supportive and comfortable, and that the experience was thorough and positive.
Excellent staff!
Fast and easy my clinician was excellent and made sure I understood exactly what everything was that I needed to know before jumping into anything specifically
11 March 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad the process felt fast and easy, and that your clinician took the time to make sure everything was clear before moving forward.
Excellent Staff
This company is company provides excellent customer care throughout the entire process from setting up your labs, to medication refills. And most is done virtually which is convenient for clients !
25 February 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad the process from labs to refills, felt smooth and convenient, and we appreciate you taking the time to share your experience.
Awesome employees and an all around…
Awesome employees and an all around great service and care provider!
25 February 2026
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad you had a great experience with the team and appreciate you taking the time to share it.
Staff are professional and take the…
Staff are professional and take the time to explain everything about the program, meds and what to expect.
11 February 2026
Unprompted review
Reply from Freddie
Thank you for the thoughtful feedback. We’re glad the team took the time to explain everything clearly and help you feel informed about the process and what to expect.
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