Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more
Company replied
This was my first time Engaging with Freddie. The web portal and the clinician I met with made it all very simple and non confusing. This organization really has its act together as Evidenced by the... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
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Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
488 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Freddie
Thanks so much! We're glad everything was clear and quick for you.
Experience was super easy!
Experience was easy and super fast! So far so good. :)
3 November 2025
Unprompted review
Reply from Freddie
Thanks for the great review Cody! We're so glad you had a great and quick experience.
Freddie delivers on their promises …
Getting my meds and lab requisitions through Freddie is simple and straightforward - just like they promise!
Furthermore, their customer service, medical team, pharmacy team, and delivery drivers are all kind, patient, and professional.
28 October 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing this! We're thrilled to hear your experience has been so smooth and that our team made things easy and supportive every step of the way.
Amazing Care Provider
The care provider was amazing and addressed all my concerns.
9 November 2025
Unprompted review
Reply from Freddie
Thanks so much for your review! We’re so glad to hear your provider made you feel supported and took the time to answer all your questions.
Reply from Freddie
Thanks for the 5 stars for Sanya!
Very easy process to get PrEP and…
Very easy process to get PrEP and DoxyPEP. Knowledgeable caring and friendly staff I’ve interacted with made it a pleasant experience.
6 November 2025
Unprompted review
Reply from Freddie
Thanks for the great review. We're so glad you had a great experience with our friendly staff!
Easy and convenient way of getting my medication
It's very easy to get my prescription with Freddie. I get my medication delivered to my house for free.
29 October 2025
Unprompted review
Reply from Freddie
Thanks so much for your review! We're so glad to hear that getting your medication through Freddie has been easy and convenient. Making care simple, accessible, and stress-free is exactly what we’re here for!
very thorough explanation of everything
very thorough explanation of everything
4 November 2025
Unprompted review
Reply from Freddie
Thank you for the 5 stars! We're so glad to hear you had a thorough and helpful experience. our team always aims to make sure everything is clear and easy to understand.
I am leaving a bad review
I am leaving a bad review. I hate when things are not convenient, I did my 3 month evaluation on Thursday and was told my script would sent over within 2 business days.
It’s been 9 days and the pharmacy cannot get ahold of anyone here and neither can I. I’m out of doxy and they don’t seem to give two shits about whether I have it or not. Thanks
30 October 2025
Unprompted review
Reply from Freddie
Hi there, we’re really sorry to hear about your experience, that’s definitely not the level of service we aim to provide. Please DM us on Facebook or Instagram, or email supportUS@gofreddie.com so we can look into this right away and get it resolved for you.
Freddie made the process easy and…
Freddie made the process easy and accessible. The staff that I interacted with were friendly, knowledgeable and all around pleasant to deal with. Home testing makes the entire process simple and convenient.
30 October 2025
Unprompted review
Reply from Freddie
Thank you for sharing your experience! We’re so glad you found the process easy and the team supportive. Making care simple and accessible is what we’re all about!
10/10 service
Way better communication skills and care in their field than when I used Mistr. I love you Freddie!
28 October 2025
Unprompted review
Reply from Freddie
Thank you so much! We’re thrilled to hear you’ve had such a positive experience with our team. Clear communication and genuine care are what we strive for every day!
Great service and excellent timing
Great service and excellent timing
28 October 2025
Unprompted review
Reply from Freddie
Thanks for the review! We’re so glad to hear you had a great experience and that everything ran smoothly and on time.
All questions got answers
I had a list of specific questions to ask and got answers to all.
20 October 2025
Unprompted review
Reply from Freddie
Thanks for the 5 stars! We're so glad we were able to help!
Reply from Freddie
Thanks for the 5 stars! We're so glad we were able to help you.
Very professional and personally held…
Very professional and personally held strong expertise within my care through Freddie as well as via Telehealth service!
16 October 2025
Unprompted review
Reply from Freddie
Thank you for the great review! We’re so glad to hear you felt supported and cared for through our Telehealth services, our team takes pride in providing professional, personalized care every step of the way.
Awesome Service!
Freddie is an amazing service that makes STI testing and prescriptions very easy, I really like that everything is done on an online platform.
17 October 2025
Unprompted review
Reply from Freddie
Thanks so much for sharing your experience! We’re so glad to hear you’ve found the online process easy and convenient. Making sexual health care simple, accessible, and stigma-free is what we’re all about.
Hi great the nurse was helpful and she…
Hi great the nurse was helpful and she was very informative
16 October 2025
Unprompted review
Reply from Freddie
We’re so glad to hear your nurse was helpful and informative! Our team works hard to make sure every patient feels supported and well-informed.
Simply Amazing!
The service is amazing.
You can feel the values and warm assistance from Freddie's associates to the pharmacy assistance.
14 October 2025
Unprompted review
Reply from Freddie
Thank you for your kind review! We’re so glad you could feel the care and warmth from our team.
You guys are amazing
You guys are amazing, and caring. Thank you for all you do.
15 September 2025
Unprompted review
Reply from Freddie
Thank you for the 5 stars! We're so happy to be able to help you.
Very informative
Very informative , good provider to like me that i dont have idea about the prep and doxyprep . They have great service and very kind member.
9 October 2025
Unprompted review
Reply from Freddie
Thank you for your kind words! We’re glad our team could provide clear information about PrEP and DoxyPEP and make your experience informative and supportive.
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