I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
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I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
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Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service thro... See more
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Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great rental PCO car company
I recently rented a car from G&m Direct Hire and had a wonderful experience. I want to specifically highlight Omid, who was incredibly helpful and professional throughout the entire process. Everything went smoothly from start to finish, making the whole rental hassle-free. I will definitely come back to rent a car from them again. Highly recommended!
13 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Arman,
Thank you for your wonderful and detailed feedback. We’re delighted to hear that your experience with G&M Direct Hire was smooth and hassle-free from start to finish. Providing professional and reliable service to our PCO drivers in London is always our priority.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
G&M Direct Hire Admin
Fantastic service and excellent team
Umran, omade, Usman these are handful of staff plus others are always excellent. I have been with them for many years and always good.
13 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Kam,
Thank you for your kind feedback and for your continued trust over the years. We’re delighted to hear that you’ve consistently had a positive experience with our team. Providing reliable and professional service for our PCO drivers in London is always our priority.
We truly appreciate your loyalty and support.
Best regards,
G&M Direct Hire Admin
Lovely staff you can always trust to…
Lovely staff you can always trust to understand your PCO car rental needs and get a fair solution.
12 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you found our staff trustworthy and understanding of your PCO car rental needs. Providing fair solutions and reliable support for our PCO drivers in London is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Daniel,
Thank you for your feedback. We’re delighted to hear that you received outstanding service. Supporting our PCO drivers in London with reliable and professional service is always our priority.
Best regards,
G&M Direct Hire Admin
I am happy with the service provided
I am happy with the service provided. My car was Uber-ready and clean inside out.
11 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you were happy with the service and that your car was clean and Uber-ready. Ensuring our PCO drivers in London receive well-prepared vehicles is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Shergill,
Thank you for your feedback. We’re glad to hear that you found our service professional and quick. Providing efficient and reliable support for our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Luis,
Thank you for your feedback. We’re pleased to hear that you found our service straightforward and enjoyed the friendly environment. Creating a welcoming and professional experience for our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
I recommend this company to any one
I recommend this company to any one
Who went hire vehicles to pco they are every good.
9 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ali,
Thank you for your recommendation. We’re delighted to hear that you had a positive experience with our service. Supporting our PCO drivers in London with reliable vehicles and professional service is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you’re really happy with our service. Supporting our PCO drivers in London with reliable and professional service is always our priority.
Best regards,
G&M Direct Hire Admin
Excellent Service
Just wanted a swap for the car i was using from g&m , they just made the process so simple and made the swap very much easy for me and got the car changed in no time. Excellent service
5 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that the car swap process was simple and quick for you. Making things easy and efficient for our PCO drivers in London is always our priority.
We truly appreciate your support and are glad you were happy with the service.
Best regards,
G&M Direct Hire Admin
Ferry helpful staff and quick service.I…
Ferry helpful staff and quick service.I need to tell was brilliant Umran Ahmad.
5 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Rositsa,
Thank you for your kind feedback. We’re delighted to hear that you found our staff very helpful and that the service was quick. Providing efficient and supportive service to our PCO drivers in London is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Nice company for vehicle hire
Nice company for vehicle hire
Umran gave me the car good quality good condition
4 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ale,
Thank you for your kind feedback. We’re pleased to hear that you were happy with the vehicle and that it was in good quality and condition. Providing reliable cars and professional service for our PCO drivers in London is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Great service quick and efficient
Umran helped me very well and I would recommend them 👌
3 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience and that you would recommend us. Supporting our PCO drivers in London with professional and reliable service is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Came to pick up a car from gm direct…
Came to pick up a car from gm direct hire after my holiday. The car was already for me. Umran done my paperwork and assisted in uploaded everything to Uber. 5 star I recommend to everybody
3 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Ephrem,
Thank you for your kind feedback. We’re pleased to hear that your car was ready for you after your holiday and that the collection process went smoothly. Assisting with paperwork and uploading documents to Uber to get our PCO drivers in London back on the road quickly is always our priority.
We truly appreciate your 5-star recommendation and your continued trust in G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
I have been with G&M for 2 months
I have been with G&M for 2 months. They treat customers very well and look after their drivers. My friend referred me here and I’m thankful he did. The service here is outstanding! Thank u Umran and Majid for your help.
3 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Lemlem,
Thank you for your kind feedback. We’re delighted to hear that your first two months with G&M Direct Hire have been a positive experience and that you feel well looked after. Supporting our PCO drivers in London with outstanding service is always our priority.
We’re also grateful for your friend’s referral and truly appreciate your trust in us. Thank you for your recommendation — we look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
I had accident but these guys helped me…
I had accident but these guys helped me even through difficult times. My case was dealt with Umran and he couldn’t have made it more easier.
Thanks team
2 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for sharing your experience. We’re really sorry to hear about your accident, but we’re glad our team was able to support you during a difficult time. Helping our PCO drivers in London when they need us most is extremely important to us.
We’re pleased to hear that your case was handled smoothly and that the process was made easier for you. Your trust means a lot to us.
Wishing you safe driving ahead, and we’re always here if you need anything.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you found our service excellent and very nice. Providing a professional and positive experience for our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Really good company
Really good company. Hamid servus was really amazing and with wolverhampton plates. I recommend if anybody needs it.
Farid was really good mechanic too
25 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that you were happy with your Wolverhampton-plated vehicle. Providing reliable service and strong mechanical support for our PCO drivers is always our priority.
We truly appreciate your recommendation and support.
Best regards,
G&M Direct Hire Admin
Umran assisted me with an issue I was…
Umran assisted me with an issue I was having with documents. Top man top service I have been here for 3 years now, never lets me down
26 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Umran was able to assist you and that you continue to have a positive experience with G&M Direct Hire over the past three years. Supporting our PCO drivers in London with reliable and professional service is always our priority.
We truly appreciate your loyalty and trust.
Best regards,
G&M Direct Hire Admin
Car rent pickup experience
The man who served me was a very nice gentleman
24 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Qamar,
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience and were well looked after. Providing friendly and professional service to our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
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