I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
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Review summary
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What people talk about most
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I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service thro... See more
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Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great service very good very fast got…
Great service very good very fast got the car within hours of making a call this morning office in Birmingham is brilliant
15 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Gurjit,
Thank you for your great feedback! We’re delighted to hear that you received fast and efficient service and got your car within hours. It’s also great to know our Birmingham office made such a positive impression.
At G&M Direct Hire, we are committed to providing quick and reliable support for Wolverhampton drivers in Birmingham.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
Very professional and friendly team
Very professional and friendly team. Very Straight forward. Would highly recommend.
15 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Mr. James,
Thank you for your great feedback! We’re pleased to hear that you found our team professional, friendly, and straightforward.
At G&M Direct Hire, we aim to make the process as smooth as possible for all PCO drivers in London, and your recommendation means a lot to us.
We look forward to supporting you again in your London PCO journey!
Best regards,
G&M Direct Hire Team
Amazing experiance and easy handover with Umran
Amazing experiance and easy handover with
14 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Haseeb,
Thank you for your feedback! We’re glad to hear you had an amazing experience and found the handover process smooth and easy.
At G&M Direct Hire, we always aim to make things simple and efficient for PCO drivers across London.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
Trust and very plite
Very professional big thanks to Hazrat top service
Well done
14 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Nacer,
Thank you for your kind words! We’re delighted to hear that you received a professional service and had a great experience with our team.
At G&M Direct Hire, we are committed to delivering top-quality support to all PCO drivers in London, and your feedback truly means a lot to us.
We look forward to assisting you again in your London PCO journey!
Best regards,
G&M Direct Hire Team
This is my first time that I rent from…
This is my first time that I rent from G&M direct hire, honestly they are very friendly and professional so one of the best PCO companies in London.
13 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Mahmoud,
Thank you for your wonderful feedback! We’re really glad to hear that your first experience with G&M Direct Hire was a positive one. Providing friendly and professional service to all PCO drivers is something we take great pride in.
It means a lot to us that you consider us one of the best PCO companies in London. We look forward to continuing to support you throughout your London PCO journey.
Best regards,
G&M Direct Hire Team
They are very reliable and helpful.
They are very reliable and helpful.
9 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Peter,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Excellent service and very quick
9 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Jama,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
The Birmingham brunch staff where very…
The Birmingham brunch staff where very nice and professional. Very helpful. Reassuring. No concerns.
9 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Adrian,
Thank you for your kind feedback! We’re pleased to hear that our Birmingham branch team provided a professional, helpful, and reassuring experience.
At G&M Direct Hire, we are committed to supporting Wolverhampton drivers in Birmingham with reliable and friendly service.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
It was quick and easy and the…
It was quick and easy and the representatives were very helpful. G&M direct hire Birmingham
2 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that your experience with our Birmingham branch was quick and easy, and that our team was helpful throughout. Providing a smooth and efficient service for our Birmingham drivers is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
Top service!!
As a returning customer I still coming back to G&M for the great service that they provide, from the start to finish everything went smoothly and quick I drove away in less than an hour!!! come you won't be disappointed, they are simple the best!!
2 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Sergio,
Thank you for your wonderful feedback and for choosing to return to G&M Direct Hire. We’re delighted to hear that everything was smooth and quick from start to finish, and that you were able to drive away in less than an hour.
Providing fast, reliable, and high-quality service for our customers is always our priority. We truly appreciate your continued trust and your strong recommendation.
Best regards,
G&M Direct Hire Admin
Looking to rent a car to use as a…
Looking to rent a car to use as a private hire vehicle? Then look no further than G&M Direct Hire Ltd, they are a good company with a great and friendly team who will help you out.
25 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with G&M Direct Hire and found our team friendly and helpful. Supporting our PCO drivers in London with reliable vehicles and professional service is always our priority.
We truly appreciate your recommendation and support.
Best regards,
G&M Direct Hire Admin
Excellent company to deal with
Excellent company to deal with. G&M Direct Hire provided reliable service, and very helpful support throughout. I will definitely use them again. Special thanks to Arham.
24 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Ali,
Thank you for your kind feedback. We’re delighted to hear that you had an excellent experience with G&M Direct Hire and found our service reliable and supportive throughout. Providing professional and helpful support to our PCO drivers in London is always our priority.
We truly appreciate your trust and look forward to assisting you again.
Best regards,
G&M Direct Hire Admin
Very good experience hiring from gm…
Very good experience hiring from gm direct. Would recommend
24 March 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a very good experience with G&M Direct Hire. Supporting our PCO drivers in London with reliable vehicles and professional service is always our priority.
We truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
Just hired a Pco car and honestly…
Just hired a Pco car and honestly couldn’t be happier with the experience. Omid was absolutely brilliant- professional, friendly, and made the whole process incredibly smooth and quick.
23 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Kahsay,
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that the process was smooth and quick. Providing professional and friendly service for our PCO drivers in London is always our priority.
We truly appreciate your support and recommendation.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you were happy with both the car and the service. Supporting our PCO drivers in London with reliable vehicles and professional service is always our priority.
Best regards,
G&M Direct Hire Admin
Had a really great experience with GM…
Had a really great experience with GM Direct. I'm renting a PCO rental from Birmingham. I really suggest this one. ❤️
18 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Abin,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with G&M Direct Hire and that you’re happy with your rental from our Birmingham branch. Providing smooth and reliable service for our Birmingham drivers is always our priority.
We truly appreciate your recommendation and support ❤️
Best regards,
G&M Direct Hire Admin
Rental car
I came to day to collect a rental car to G&M Direct hire in Birmingham City, customer service was great, well explained T&C, made me cup of coffee, there's nothing to complain but I can recommend this company.
18 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience at our Birmingham branch and that everything was clearly explained. It’s the little touches—like making you feel comfortable with a cup of coffee—that we believe make the difference.
Providing friendly, professional, and welcoming service is always our priority. We truly appreciate your recommendation and support.
Best regards,
G&M Direct Hire Admin
5 star car ready to work thanks Umran
13 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
I highly recommend this company good…
I highly recommend this company good prices
14 September 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mario,
Thank you for your kind feedback. We’re delighted to hear that you were happy with our pricing and would highly recommend our company. Providing great value and reliable service for our PCO drivers in London is always our priority.
We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
I came to rent a car from Gm direct…
I came to rent a car from Gm direct hire. The vehicle was Uber ready and the car was spotless clean, inside and out. The service these guys provide is second to none, OUTSTANDING.
They reserved a car for me from a few days ago and upon collection there was no waiting around, everything explained clearly everytime.
Umran also assisted me with helping me upload my documents to Uber and Bolt. I know it’s not necessarily their job but they always go the extra mile and help me with this. It’s these small things that always keep me coming back to them.
Thank you G&M for your assistance these few years. You have truly made renting a PCO vehicle, a stress-free hassle-less experience, every time!
9 March 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Anthony,
Thank you for your outstanding and detailed feedback. We’re truly delighted to hear that your experience with G&M Direct Hire has been consistently smooth and stress-free over the years. Ensuring our PCO drivers in London receive clean, Uber-ready vehicles and a hassle-free process is always our priority.
It’s especially rewarding to hear that the extra support—like helping with document uploads and making sure everything is clearly explained—has made a difference for you. Going the extra mile for our drivers is something we take great pride in.
We sincerely appreciate your loyalty and continued trust in us. Your kind words mean a lot to the entire team, and we look forward to supporting you for many more years to come.
Best regards,
G&M Direct Hire Admin
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