I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
Company replied
Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service thro... See more
Company replied
Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car rent pickup experience
The man who served me was a very nice gentleman
24 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Qamar,
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience and were well looked after. Providing friendly and professional service to our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Best PCO rental company on the market so far
I have been renting from G&M for over 4 years now.
Over the years I rented 3 different cars with them.
They are professional, reliable, flexible and friendly.
They try to work with you as much as possible.
I highly recommend them.
23 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Cynthia,
Thank you for your continued trust over the past four years. We’re truly grateful for your loyalty and are delighted to hear that you’ve had a positive experience across the different vehicles you’ve rented with us.
Being professional, reliable, flexible, and friendly for our PCO drivers in London is exactly what we aim for, and it’s great to know that this has been reflected in your experience.
We sincerely appreciate your strong recommendation and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
Great service thank you
23 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Josef,
Thank you for your feedback. We’re glad to hear you were happy with our service and truly appreciate your support.
Best regards,
G&M Direct Hire Admin
I recently hired a PCO car and had an…
I recently hired a PCO car and had an excellent experience from start to finish. The whole process was smooth, transparent, and stress-free. The team was professional, friendly, and always ready to answer any questions I had.
The vehicle was in fantastic condition — clean, well-maintained, and fully compliant with all PCO and TfL requirements. It was fuel-efficient and comfortable to drive, which made long shifts much easier. The paperwork was straightforward, with no hidden fees or surprises.
I also had to take the car back for a service, and they were extremely flexible in arranging a time that suited me. They understand how important it is not to lose working hours, and the service was completed quickly and efficiently, getting me back on the road in no time.
I would highly recommend this PCO car hire company to any driver looking for reliability, professionalism, and great value. I’ll definitely be using them again!
19 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Gyurka,
Thank you for your detailed and thoughtful review. We’re truly delighted to hear that your experience with G&M Direct Hire was smooth, transparent, and stress-free from start to finish. Providing professional and friendly support to our PCO drivers in London is always our priority.
It’s great to know that you were happy with the condition of the vehicle and that it met all PCO and TfL requirements. We understand how important reliability, comfort, and efficiency are during long shifts, and we’re pleased the car delivered on all fronts.
We’re also glad that the servicing process was arranged flexibly and completed quickly to minimise your downtime. Keeping our drivers on the road with as little disruption as possible is something we take seriously.
Thank you for your strong recommendation — we truly appreciate your trust and look forward to supporting you again.
Best regards,
G&M Direct Hire Admin
professional people with respect and…
professional people with respect and their cars are in very good condition.
19 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re pleased to hear that you found our team professional and respectful, and that you’re happy with the condition of our cars. Providing high-quality vehicles and reliable service for our PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Carra,
Thank you for your feedback. We’re pleased to hear that our team was helpful and quick in sorting your car. Providing fast and reliable service for our PCO drivers is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback. We’re glad to hear you were happy with our service and truly appreciate your support.
Best regards,
G&M Direct Hire Admin
One of the best companies for PCO…
One of the best companies for PCO drivers. Good customers service.
13 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Roshan,
Thank you for your kind feedback. We’re delighted to hear that you consider G&M Direct Hire one of the best companies for PCO drivers and that you were happy with our customer service. Supporting our drivers with reliable vehicles and professional service is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Adam,
Thank you for your kind words. We’re delighted to hear that you found our team professional, friendly, and always helpful. Providing reliable support and a positive experience for our PCO drivers is something we truly value.
Best regards,
G&M Direct Hire Admin
Great company to work with.
Very great company to work with.
Everything was explained properly cars come ready for uber and bolt.
Staff are very kind and eager to help you out when in need.
They take care of of everything for you highly recommend if you don't have your own car.
12 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Dominik,
Thank you for your kind and detailed feedback.
We’re delighted to hear that everything was clearly explained and that your car was ready to go for Uber and Bolt without any hassle. Supporting our PCO drivers by making the process simple and stress-free is always our priority.
We truly appreciate your recommendation and are always here to help whenever you need us.
Best regards,
G&M Direct Hire Admin
Very good team everything went very…
Very good team everything went very smooths . Friendly helpful I really advice everyone to join the company ( prices , team , cars ) everything is great
12 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that everything went smoothly and that you found our team friendly and helpful. Providing competitive prices, reliable cars, and strong support for our PCO drivers is always our priority.
We truly appreciate your recommendation and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
Umran was very helpful throughout the…
Umran was very helpful throughout the whole process. Highly recommend!
9 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Rahel,
Thank you for your kind feedback. We’re pleased to hear that you found the process smooth and supportive. Providing helpful and professional service to our PCO drivers is always our priority. We truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
My brother referred me to G&M to…
My brother referred me to G&M to collect a Kia Niro electric. I AM HAPPY with the car and the service these guys provide. Umran assisted me out of hours with collecting a vehicle and uploading documents to Uber. Top man
Thank u so much guys 5 star company
7 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your amazing feedback. We’re really happy to hear that you’re satisfied with both the Kia Niro electric and the service you received.
We appreciate your trust and your 5-star support. Wishing you all the best on your PCO journey, and we’re always here if you need us.
Best regards,
G&M Direct Hire Admin
Excellent service, reliable cars
I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, helpful, and easy to deal with. Pricing was fair with no hidden surprises. I’d definitely recommend them to anyone looking for PCO car hire in London.
6 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Ilias,
Thank you for your detailed and positive feedback. We’re delighted to hear that your experience with G&M Direct Hire was smooth from start to finish and that you were happy with the condition of the car, clear explanations, and fair pricing. Transparency, professionalism, and reliable service for PCO drivers in London are always our priorities.
We truly appreciate your recommendation and look forward to supporting you again.
Best regards,
G&M Direct Hire Admin
I came to collect a Wolverhampton…
I came to collect a Wolverhampton plated corolla from G&M Direct Hire. It is a brand new 75 reg corolla I am happy with my car and happy with the service.
Thank you Umran and rest of the sales team I appreciate your service.
6 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you’re happy with your brand-new 75-reg Wolverhampton-plated Corolla and the service you received. Providing high-quality vehicles and professional support is always our priority. We truly appreciate your trust and wish you all the best with your journey.
Best regards,
G&M Direct Hire Admin
Today I visited G&M Direct Hire to pick…
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly recommend them to anyone who needs a PCO car definitely worth trying. Once again, many thanks to all the staff!
6 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Rahim,
Thank you for your kind and detailed feedback. We’re delighted to hear that you had a great experience picking up your car and that our team made the process quick, friendly, and professional. Completing everything smoothly and efficiently for our PCO drivers is always our priority.
We truly appreciate your recommendation and thank you for choosing G&M Direct Hire.
Best regards,
G&M Direct Hire Admin
I am very satisfied with G&M direct
I am very satisfied with G&M direct. They are very very affeciant and friendly. I always prefer them. Wishing I very happy time of them.
6 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Mohammad,
Thank you for your kind words. We’re very pleased to hear that you’re satisfied with G&M Direct Hire and that you find our team efficient and friendly. Your continued preference and good wishes mean a lot to us. We look forward to supporting you again whenever you need us.
Best regards,
G&M Direct Hire Admin
I worked with this company for the…
I worked with this company for the first time and I am very happy with them as they are professional and friendly. Best PCO car hire company.
6 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Jemal,
Thank you for your kind feedback. We’re delighted to hear that your first experience with G&M Direct Hire was a positive one and that you found our team professional and friendly. Providing reliable and supportive service to our PCO drivers is always our priority.
We truly appreciate your recommendation and look forward to working with you again.
Best regards,
G&M Direct Hire Admin
Very helpful and straight forward.
6 February 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Barakat,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Good luck Mr Hazrat
G and M direct hire is doing good job, met Mr Hazrat Sharad for doing my vehicle job, he is always very helpful and cooperative. It’s been a pleasure knowing Mr. Hazrat — his commitment to excellence and calm, focused approach make him an outstanding professional.
5 February 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Sanjay,
Thank you for your thoughtful and detailed feedback. We’re delighted to hear that you had a positive experience and that you found our team helpful and cooperative. Providing professional and reliable support for our PCO drivers is always our priority.
We truly appreciate your kind words and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.