Reliable and punctual as always. No 1 choice if available. Would appreciate though if the stop sending “please evaluate us” every time they deliver a package. When you have 8-10 deliveries a month, th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm happy with experience as at all the time I knew what is going on with a package through emails. Delivery itself was very quick, the delivery person did its job and went on its way further. The onl... See more
Always late but capillar as presence. Maybe should take care more about workers. They are ALL always under stress because they do 11-13 hours days to provide gasoline for the yacht of Daniel Křetínsk... See more
Company replied
Delivery person was friendly, patient and ensured that we heard him at the door, when the doorbell didn't sound.
Company details
About GLS Denmark
Written by the company
Det, du sender og modtager, betyder noget. Det véd vi hos GLS.
Og er det vigtigt for dig, er det vigtigt for os.
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Contact info
Kokmose 3, 6000, Kolding, Denmark
- 76331111
- gls-group.eu/dk/da/home
GLS-appen gør dit liv lidt nemmere
4.6
Excellent
2M reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They lost my package and I had to…
They lost my package and I had to contact the support team to locate it, but once I contacted them it was located very quickly.
18 August 2026
Reply from GLS Denmark
Hi Thilunee
Thank you for reaching out 🤗
I can understand, it is a very unpleasant experience with my colleague you have had.
I have forwarded your experience to the right department.
I wish you a great day 💙
Best regards
Anders D - Customer Service
Reply from GLS Denmark
Hi Mia
Thank you for letting us know about your experience. 🤗
We do what we can to have all parcels delivered intact.
We need to have a closer look at the damage to your parcel.
Before we can do that, you must go to our website gls.dk/skade and report the damage.
Once we have received your report, we will look into the matter as soon as possible.
I wish you a good day 💙
Best regards
Anders D - Customer Service
Delivered on time
Delivered on time. Packaging in perfect condition meant that my 'treasure' was also in perfect condition.
18 August 2026
Delivery person was friendly
Delivery person was friendly, patient and ensured that we heard him at the door, when the doorbell didn't sound.
18 August 2026
Lack of accountability and poor service
GLS failed to deliver my package properly. Their proof of delivery attempt included photos that don’t match my addres. Out of 2 photos, the doors shown were not only different between them, but they were not my door. Instead of acknowledging the mistake and apologise, they simply stated their drivers can’t call to confirm. To make matters worse, they left my package at a far pick-up location, rather than the nearest to my address, purely for their own convenience. Their redelivery process requires 1–3 business days and my confirmation of the address.
This isn’t just a mistake; it’s a pattern of carelessness. The proof they provided doesn’t hold up, they ignored the correct pickup location, and their solution puts the burden on the customer. A company that can’t verify deliveries or respect basic service standards doesn’t deserve more than 1 star. I added a second star because customer service was rapid and efficient, although I can't say the service level was to an acceptable standard
18 August 2026
Unprompted review
Reply from GLS Denmark
Hi Maddy 😊
Thank you for reaching out to us 💙
The parcel should have been delivered at your address as requested. I’m sorry we didn’t.
I’m very sorry for the inconvenience 😔
Should this happen again, don't hesitate to call us at 76331111 before you pick up your parcel. In that way we can offer to correct our mistake.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Christian A - Customer Service
not delivered
I was home the whole day, but got a text in the evening that the package couldn't be delivered, so I had to pick it up anyway. That happened the last 3 times I ordered something via GLS.
14 August 2026
Reply from GLS Denmark
Hi D. 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 09:21 o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Kasper S - Customer Service
paid for home deliver, they delivered to pakkeshop 🤦♀️
I have paid for home delivery, significantly more expensive service than delivery at pakkeshop and they still delivered it in a pakkeshop 🤦♀️
Sometimes they decide to deliver the package in front of the door, sometimes they dont - it is either or cannot be both ways. Maybe use Dao or Bring, they deliver without the need of a signature.
18 August 2026
Unprompted review
Reply from GLS Denmark
Hi Michaela's
Thank you for sharing your experience with us 💙
I would really like to help you, but there is no parcelnumber given in your review, and therefore I cannot investigate the matter.
You are welcome to contact us on 76331111 or write to us at kontaktgls.dk 😊
I wish you a wonderful day ☀️
Best regards
Phillip K - Customer Service
Good and fast delivery ☺️
18 August 2026
Always likes GLS's good service and…
Always likes GLS's good service and always on time
14 August 2026
Fast delivery
18 August 2026
Good service
Service works exactly as expected, all items properly delivered. Overview on the app works, keeps updated and shows proper information.
18 August 2026
Too fast and I Appreciate it 😊
17 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.