The Glow Company Reviews 

2,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the prompt delivery service and careful packaging of their purchases, mentioning that online orders consistently arrive very quickly and safely. Consumer feedback consistently highlights the wonderful quality of the products, noting that items closely match their online descriptions and provide genuinely great value. Some reviewers were not happy with certain items, noting specific issues like defective parts, dirty surfaces, or poorly fitting components. A few people also experienced frustrating delivery problems or received products that completely failed to function properly right out of the box.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, reasonable... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick dispatch and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made items and... See more

Order

People report positive experiences with order, highlighting straightforward online processes, very... See more

Service

Clients share positive opinions on service, frequently highlighting very fast delivery, quick dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Lovely and locally sourced sun catchers. The leading edge Perspex is so effective and almost looks like a light is lit. Beautiful both in the garden or as a fun interior detail. Thank you very much.

Rated 5 out of 5 stars

I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering ligh... See more

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,016)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

spouting frog and basin

The spouting frog was exactly as described and carefully packed. I'd thought it might look naff, but it's quite sweet and burbles away when the sun's out. I'd hoped it would connect to a more superior solar panel that I already own, but alas not.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

From ordering my first order through to…

From ordering my first order through to my second order service and support I received was amazing delivery was very quick and the products are amazing hope you get more in as I will be purchasing them

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Misled me on a purchase

Misled me on a purchase, said they would deliver on Sunday, new update Monday, my package will not arrive untill Tuesday, avoid this seller not reliable
George

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The best freezable food/ water bowls on the market with respectable price.

The food/ water bowls that you put into the freezer are great. The glow company has them at a good price as well , where during the summer months countless other places are deliberately hiking the prices up. These bowls have a second chamber that you fill 3/4 with water. The twisty stopper is easy. You just need space in your freezer. These ones are the best ones to buy. The others you see in other places that have a white base are way to big and just waste space. I chucked all those ones. These are the best.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Delivery service was quick. The fire pit is great and as described. Came well packaged and the bonus of the cover is excellent. Would definitely recommend.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous item

Delivery was before expected. Packaging was very good. Product just as described and the recipient of the gift was extremely happy.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a lava lamp and some other bits…

Ordered a lava lamp and some other bits including a timer plug, emailed the company asking for help and they sent back a video showing how to use the same day, very helpful thank you again Angie!
The delivery was also very fast, ordered on the Sunday and arrived on the Tuesday! Incredible service and happy with every product I ordered thank you glow team!

30 June 2026
Unprompted review

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