The Glow Company Reviews 

2,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the prompt delivery service and careful packaging of their purchases, mentioning that online orders consistently arrive very quickly and safely. Consumer feedback consistently highlights the wonderful quality of the products, noting that items closely match their online descriptions and provide genuinely great value. Some reviewers were not happy with certain items, noting specific issues like defective parts, dirty surfaces, or poorly fitting components. A few people also experienced frustrating delivery problems or received products that completely failed to function properly right out of the box.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, reasonable... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick dispatch and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made items and... See more

Order

People report positive experiences with order, highlighting straightforward online processes, very... See more

Service

Clients share positive opinions on service, frequently highlighting very fast delivery, quick dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Lovely and locally sourced sun catchers. The leading edge Perspex is so effective and almost looks like a light is lit. Beautiful both in the garden or as a fun interior detail. Thank you very much.

Rated 5 out of 5 stars

I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering ligh... See more

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,016)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and price

The products were very well priced and were received quickly after ordering. The grandchildren are thoroughly enjoying playing with them.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service when issue with product

I ordered a set of 3 candles, after 3 months one stopped working. I contacted customer service and they immediately offered a partial refund or replacement. After confirming I wanted a replacement I received the replacement from the warehouse the following day. Excellent service and would definitely buy from thus company again following this positive experience

19 August 2026
Unprompted review
Rated 5 out of 5 stars

The solar lights are excellent

The solar lights are excellent and look beautiful in my garden. They were easy to install, feel good quality and give off a lovely bright light at night. The solar panel charges them well, and the remote control is very convenient. I’m very pleased with my purchase and would happily recommend The Glow Company.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good, went together well, and the lights look great, will definitely use again.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I was sent the wrong item

I was sent the wrong item, but they sorted it straight away. Great customer service and I will certainly buy from this company again.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. The lights I ordered were amazing, offering great value for the price, and were shipped very fast. Definitely recommend!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

The ornaments are great

The ornaments are great, just what I was looking for. Had a small problem with one of them but after following the advice from The Glow Company all was well

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the festoon poles

Really pleased with the festoon poles! Drilled holes in (very dry!) ground first for the spikes. Surprisingly sturdy when fully assaembled. Easy to hang bunting and lights around the top.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product

Product cam safely wrapped and are even better than I expected. I don’t know how they do it for the money. I bought two and am now going to buy more as Christmas presents

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy to use web site, needed to call company as buying as a gift and wanted to ensure they could be delivered without invoice. Was reassured by a helpful person. Delivery was as described. My sister was delighted with her items

18 July 2026
Unprompted review

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