The Glow Company Reviews 

2,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the prompt delivery service and careful packaging of their purchases, mentioning that online orders consistently arrive very quickly and safely. Consumer feedback consistently highlights the wonderful quality of the products, noting that items closely match their online descriptions and provide genuinely great value. Some reviewers were not happy with certain items, noting specific issues like defective parts, dirty surfaces, or poorly fitting components. A few people also experienced frustrating delivery problems or received products that completely failed to function properly right out of the box.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, reasonable... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick dispatch and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made items and... See more

Order

People report positive experiences with order, highlighting straightforward online processes, very... See more

Service

Clients share positive opinions on service, frequently highlighting very fast delivery, quick dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Lovely and locally sourced sun catchers. The leading edge Perspex is so effective and almost looks like a light is lit. Beautiful both in the garden or as a fun interior detail. Thank you very much.

Rated 5 out of 5 stars

I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering ligh... See more

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,016)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

Flickering lights…

I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering lights along the outside of the house and put a switch at the side of the fireplace. It looks fantastic and very realistic. Will look very cosy in the winter months. Please,The Glow Company, continue to stock spare bulbs. I did buy spares but I intend for these lights to be a permanent fixture so I imagine I will need new bulbs on a regular basis.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Really fast service

Really fast service, good quality goods at very reasonable prices compared to similar online. Would definitely recommend this company.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

The order arrived in the time frame expected and was exactly as described. I am very pleased with my solar light branches.

24 May 2026
Unprompted review
Rated 4 out of 5 stars

Definitely worth a look

Ordering easy. Swift delivery. Product reasonable value for money. Offered a product not available elsewhere.
Had an issue with part of the order but received a helpful and positive response from the company. Would use them again, without question.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I had a query that was due to my own oversight, and they came straight back, offering a solution and a kind explanation.
Very professional, personable and it’s also a great quality product.

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Good delivery good

Good delivery good , items ok but I bought these sort of things for grandchildren years ago and design was much better, but that was another company who don't exist now , they'll still bring a lot of fun the a party we are having soon

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

This company have great prices on their products, super fast delivery & really good customer service. I ordered a 2pk of solar lights one of which unfortunately wasn’t working but on raising this I was sent a replacement the next day!
Would highly recommend.

12 May 2026
Unprompted review

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