I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
Company replied
Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a pair of pants over a month…
I ordered a pair of pants over a month ago. All of my inquiries to their online “support “ line are obviously handled by some kind of AI form letter. It’s obvious to me now that Giovanco is a predatory operation created to cheat the consumer. Thanks Giovanni… lesson learned.
15 March 2025
Unprompted review
Reply from Giovanco
Hi Ty Thomas,
Please accept our apologies for the inconvenience caused.
We currently do not utilize AI-generated replies,our team is manually processing your request and will send detailed order updates to your email shortly.
We appreciate your patience and are here to assist further if needed.
Giovanco Team
complaint@giovanco.com
It takes entirely too long to receive…
It takes entirely too long to receive orders. I ordered a nice winter coat on January 15, 2025. Now it's spring season and I'm still waiting for my winter coat to arrive. Hopefully I can receive my coat before next winter arrives, and it fits.
2 April 2025
Unprompted review
Reply from Giovanco
Hi,
We sincerely apologize for the delay in receiving your order.
Due to the overwhelming number of orders we are currently processing, we are unable to locate your order using the nickname you provided.
We highly recommend that you contact us directly through our email so we can better assist you.
We are awaiting your response.
Giovanco Team
complaint@giovanco.com
I placed an order with Giovanco
I placed an order with Giovanco on March 31, 2025. I have yet to receive any update on whether these items will even be shipped to my address. I have sent multiple emails and have not received a single response. What terrible service!
31 March 2025
Unprompted review
Reply from Giovanco
Hello,
We totally get how excited you are to receive your order, and we really appreciate your patience. Just a quick reminder that the items you ordered are pre-sale products, as mentioned in the product description. Pre-order items take a bit longer to ship compared to regular stock products, so they will arrive a bit later.
With the influx of emails we’ve been receiving lately, we’re doing our best to respond as quickly as possible. We’re sorry if our reply was delayed initially.
If you’re not willing to wait any longer for the pre-sale items, no worries—we’re more than happy to help you cancel the order.
Your satisfaction is super important to us, and we’re here to help in any way we can. Feel free to reach out if you have any other questions!
Giovanco Team
complaint@giovanco.com
Lovely jacket at a great price
Lovely jacket at a great price. Service was simple as usual. Delivery and packaging really good. Delighted with jacket and will be back again!
6 January 2025
scam
i ordered three coats three months ago for more than 100€ and my packige still hasn't arrived. And no word from the company or nothing.I am 110% sure this is a scam.I don't understand how is this even allowed.....so the story continues they got in contact with me and they are claiming they dont have the correct information and are acting like my order didn't happen. Please i beg you don't make the same thing i did and lose your hard earned money
30 March 2025
Unprompted review
Reply from Giovanco
Hi,
Please rest assured that we are a legitimate company.We regret to hear that you have not received your order.
To address this issue in a safe and efficient manner, we kindly request that you provide your order information via our email. By doing so, we can accurately locate your order and expedite the processing of your request. The specific details we require include the order number, the recipient's name, and the email address associated with the order.
Your cooperation in this matter is greatly appreciated, and we will exert our utmost effort to resolve your issue promptly.
We are here to assist you and look forward to hearing from you soon.
Giovanco Team
complaint@giovanco.com
I wish I could give a negative 100 😠 😡 …
I wish I could give a negative 100 😠 😡 It took about 3.5 weeks to arrive. The material is cheap. The stitching is misaligned. The color is off and the size is wrong. Customer service refuses to respond to my emails. I suspect this is because they
receive so many requests for refunds. This review is for the mustard color checkered blazer and matching mustard pants. Horrible! Don't do it!!!
Update 4/3/225:
Even their standard reply is filled with lies!!! 😡 Don't buy from this shame company. You will regret your purchase!
25 March 2025
Unprompted review
Reply from Giovanco
Hi Shepard,
We are really sorry that you were not satisfied with the overall shopping experience.
We fully understand how disappointing this is. Please be aware that we offer a return or exchange service within 30 days after you receive your package.
Could you please share either your order number or the email used for purchase? We've been unable to locate your order with just the username. For faster service, you may also email us directly at complaint@giovanco.com.This way, we can find your order quickly and start working on fixing the issue for you.
We are here to assist you and look forward to hearing from you soon.
Giovanco Team
complaint@giovanco.com
Disappointing Experience – Be Cautious
This website is terrible. Don't be fooled by the advertisements and marketing. Products look great but you are better getting them from another website.
I ordered my package 1 month already and it still hasn't arrived and they are asking me to wait for an estimated 2 more weeks. What a joke, if the package was going to take this long why don't they just inform you a head of time instead of an an incorrect estimate.
24 February 2025
Unprompted review
Reply from Giovanco
Hello Jimmy Nou,
We are very sorry for the delay in your order.
We understand how frustrating this can be. Could you please provide us with your order information through email complaint@giovanco.com ?
Details like the order number, recipient’s name, and the email address used to place the order will help us track it down quickly.
We are here to assist you and look forward to hearing from you soon.
Giovanco Team
complaint@giovanco.com
Has yet to arrive.
I ordered a blue jean blazer on 2/11 and it's 3/21 and I still don't have it. I'm not sure if I will ever get it. The last shipping info is from 3/16 and hasn't been updated since. It might be $100 down the drain. If they are not a scam (which they may very well be) they should use SF Express for shipping. I never have any issues with them.
21 March 2025
Unprompted review
Reply from Giovanco
Hello jay hill,
We are truly sorry that we are unable to accurately locate your order information based on the information provided in your comments.
In order to better assist you and resolve this matter promptly, could you please share your order information with us via our email address complaint@giovanco.com ? Rest assured that your privacy is of utmost importance to us and will be fully protected.
We will use the information solely to address your inquiry and ensure that your issue is resolved to your satisfaction.
Giovanco Team
complaint@giovanco.com
I was planning to buy a jacket but…
I was planning to buy a jacket but seeing all negative reviews changed my mind.
I am scared now and doesn't trust the company.
You guys need to improve your customer relationship management
20 March 2025
Unprompted review
Reply from Giovanco
Hello ,
We sincerely apologize for the negative experiences that have led to your hesitation in purchasing from us. Customer satisfaction is our top priority, and we are committed to making improvements in our customer relationship management.
We understand that reviews play a significant role in your purchasing decisions, and we are working diligently to address any issues that may have caused dissatisfaction among our customers. Your feedback is incredibly valuable to us, and we would like to assure you that we are taking it seriously.
We would love the opportunity to earn back your trust. If you have any specific concerns or suggestions, please do not hesitate to reach out to us directly.
We are here to listen and work towards a better experience for all our customers.
Giovanco Team
complaint@giovanco.com
Bad reviews
Bad reviews made me back out from purchasing. Honestly, I was very excited seeing the products, myself being at India even spoke to my relatives in USA and Canada to receive the package.
17 March 2025
Unprompted review
Reply from Giovanco
Hi,
We are truly sorry to hear that the negative reviews have caused you to reconsider your purchase.
We would like to assure you that we take all feedback seriously and are committed to improving our products and services.
Your experience is important to us, and we would love the opportunity to address your concerns directly and make things right. If you are willing, please contact us , and we will do our best to resolve any issues you may have.
Giovanco Team
complaint@giovanco.com
Dishonest, scam company
Months later.....still 'shipping' sadly yet another scam company! Read their reviews!
8 January 2025
Unprompted review
Reply from Giovanco
Hello Stephen Mason,
We sincerely apologize for any inconvenience that may have been caused due to the delays in the delivery of your package. We are currently working diligently to gradually enhance and optimize our transportation system to ensure smoother and more efficient operations in the future.
To keep you informed about the latest developments regarding your package, we have sent you a detailed letter by complaint@giovanco.com . Please check your inbox at your earliest convenience.
Giovanco Team
complaint@giovanco.com
NOT RECOMMENDED...
NOT RECOMMENDED...
This company promised a refund after supplying a sub standard product and receiving a poor review on Trustpilot, but never honoured their word.
Buyer Beware.
17 February 2025
Unprompted review
Reply from Giovanco
Hi Michael Fury,
We sincerely apologize for the delay in processing your refund.
Your refund has now been successfully processed, and we are working diligently to ensure it reaches you as soon as possible.
However, please note that it may take some time for the refund to be credited to your account due to processing times associated with your bank or payment provider.
If, for any reason, you have not received the refund within 7 working days, please do not hesitate to contact us again. We will be more than happy to assist you further and ensure that the issue is resolved to your satisfaction.
Giovanco Team
complaint@giovanco.com
I got scared from all those reviews
Hello Giovanco,
I was planning to order some nice hoodies you guys have, but i got scared. I read all those reviews and unfortunately diceded to not order anymore.
11 March 2025
Unprompted review
Reply from Giovanco
Hello,
We are really sorry to hear that you've decided not to place an order with us after reading some reviews.
We understand that reviews can play a significant role in making purchasing decisions, and we want to assure you that we take all feedback very seriously. We're constantly working to improve our products and customer experience based on the input we receive.
If there's anything specific that concerned you, please let us know. We'd be more than happy to address your concerns directly and provide any additional information that might help you feel more confident about placing an order in the future.
Giovanco Team
complaint@giovanco.com
Pure Trash Company
Pure Trash Company. See my other review. This is to their response. It’s laughable, I have sent several emails already filed a complaint with my bank. These trash bags even giving my bank a run around. Like I said they should be shut down. They are a disgrace.
10 March 2025
Unprompted review
Reply from Giovanco
Hi,
We sincerely apologize for not receiving your email. It’s extremely important to us that we address any concerns you may have, and we are truly eager to help resolve the issue as quickly and effectively as possible.
Please don’t hesitate to reach out to us directly at complaint@giovanco.com at your earliest convenience. We are here to assist you and look forward to hearing from you soon.
Giovanco Team
complaint@giovanco.com
Do not buy!!
Poor salesmanship and highly not recommended
They shipped completed different what ordered and they wouldnt refund. Initially offered 40% refund when they sent wrong item, then 80% and never refunded
8 March 2025
Unprompted review
Reply from Giovanco
Hi kevin,
We are truly sorry to hear that you’ve had such an experience. It’s really disappointing when the product you receive doesn’t match what you purchased, and we sincerely apologize for any inconvenience this may have caused.
In order to resolve this issue as quickly and efficiently as possible, could you please provide us with your order information via our email? This would include details such as the order number, the recipient’s name, and the email address you used to place the order.
The more information you can share, the better we can understand the situation and work towards a satisfactory solution for you.
Giovanco Team
complaint@giovanco.com
It's good that you looked for reviews…
It's good that you looked for reviews of this company because I had a purchase of $600 on my list because I liked their clothes but I'm not going to buy anything else.
8 March 2025
Unprompted review
Reply from Giovanco
Hello luis Arias,
We truly value your honesty and are sorry to hear the news.
We strive to provide high-quality products and excellent customer service, so it’s disappointing to hear that we fell short of your expectations.
If there’s anything specific that caused your dissatisfaction, we’d love to hear more details so we can address the issue and improve. Your satisfaction is important to us, and we’d be happy to assist you further if needed.
Giovanco Team
complaint@giovanco.com
GIOVANCO IS A SCAM AND DO NOT BUY FROM…
GIOVANCO IS A SCAM AND DO NOT BUY FROM THEM BECAUSE THEY STOLE MY MONEY!! AFTER TWO MONTHS I GET A MESSAGE THAT READS - Unpaid postage, item will not be delivered -> The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.
7 March 2025
Unprompted review
Reply from Giovanco
Dear Mark Ford,
We deeply regret any inconvenience caused by the issue with your package. To ensure this doesn't happen again, we have already worked closely with the relevant teams and implemented measures to prevent similar occurrences in the future.
We would like to inform you that the replacement parcel has been dispatched. We have also sent you an email with the updated tracking information of the new parcel.
Please rest assured that we are fully committed to resolving this to your satisfaction.
Giovanco Team
complaint@giovanco.com
Scam alert people get up to 2.5…
Don’t order here !!!!
How do this people get up to 2.5 reviews. Probably from paid reviews.
I order a jacket 2 weeks ago and zero communication from them. I had to contact to start explaining some BS.
NEVER ORDER FROM HERE, I wish I read the reviews before. They will keep telling you story after an order and you might end up losing your money.
I want a refund.
6 March 2025
Unprompted review
Reply from Giovanco
Hi,
We are sorry to hear that you have't received your order yet.
Though we aim for excellence, we acknowledge that there is always space for further enhancement. Please be confident that we are dedicated to giving our utmost effort and constantly refining our services.
To assist you effectively, we kindly ask for your order details, such as the order number or the email address linked to the purchase. Please contact us via email, and we will ensure this matter is resolved promptly.
Giovanco Team
complaint@giovanco.com
This is very disheartening to hear how…
This is very disheartening to hear how Giovanco treats it's customers and the horrible shipping practices of people not receiving or its taking g up to 120 days to recieve a order. I just ordered from Giovanco last night. I wish i would have saw this reviews first. This has me alarm and ready to cancel my order since I now know what I ordered will not be here in time for my event.
3 March 2025
Unprompted review
Reply from Giovanco
Hello sylvanus thomas,
We fully agree that every situation has its strengths and areas for improvement, and we appreciate your perspective. While we strive for perfection, we recognize that there is always room for growth. Rest assured that we are committed to doing our best and continuously improving our services.
We understand the importance of timely order fulfillment, and we have sent you an email to address your concerns and resolve any confusion. Please check your inbox, and let us know if you need further assistance.
Best regards,
Giovanco Team
complaint@giovanco.com
Scam company
Scam company, ordered a coat for almost €100. Stil waiting for it.
They send an email after asking when my order will arrive. Received an email in wich they explain that my order is very popular and I have to wait another 2 weeks.
4 weeks have passed and still nothing..I dont think my order will come.
So dont order anything at this fancy looking company!
2 March 2025
Unprompted review
Reply from Giovanco
Hi,
We are extremely sorry to hear about the delay in your order and the frustration it has caused. Please rest assured that we are not a fraudulent company.
We deeply regret the inconvenience you have experienced and want to take immediate steps to rectify the situation. Could you please provide us with your order information by the email address below ?
Your feedback is crucial in helping us improve, and we hope you will allow us the chance to make things right.
Giovanco Team
complaint@giovanco.com
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