This company is terrible. Difficult customer service and if you want to return something, they do everything they possibly can to keep you money. Luckily my transaction went through PayPal and I had... See more
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Really happy with my experience. The vest quality is excellent and you can tell it’s well made. It is made-to-order, so it takes some time, but that’s expected. I initially ordered the wrong size, a... See more
Company replied
I am very pleased with both the quality of the products and the outstanding customer service. I worked with Mia on and she was so helpful and solved my problem immediately. French Crown is awesome!!... See more
Company replied
Superior shirt quality. I am very much satisfied with the texture. I must mention your HR rep was quite helpful in making purchase process smooth .
Company replied
Company details
Written by the company
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us
Contact info
93 Whitehead Road, STE 10259, Hamilton, United States., 08619, New Jersey, United States
- 9723325522
- contact@frenchcrown.com
- www.frenchcrown.com
4.2
Great
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and excellent product
17 April 2026
Unprompted review
This company is terrible
This company is terrible. Difficult customer service and if you want to return something, they do everything they possibly can to keep you money. Luckily my transaction went through PayPal and I had buyer protection. They received the returned suit about a month ago and in no way honored their 5-7 business day policy. If it wasn't for Paypal, I wouldn't never gotten my money back. Buyer beware.
22 February 2026
Unprompted review
DO NOT BUY!!
DO NOT BUY!!! The reviews of this company are either bots or paid servers in India. I have quite a few suits and blazers in my wardrobe an decided to give French crown a try after doing what I thought was my due diligence an research on them. They are a scam that will send you what can only be compared to as a Halloween costume of a suit that does not match their description or reviews in any way. An if you try to return the items as they “encourage” on they’re website they will give you the run around an then try to first offer you a custom suit in addition, then give you credit, then tell you they can not refund your item because it’s custom even if it isn’t which mine nor anyone’s is. Do not make the same mistake, just google French crown scam? An you’ll find many other accounts of the same experience instead of the fake reviews that bolster there ratings an fooled me.
16 April 2026
Unprompted review
Reply from French Crown
Dear Ben Barie,
We’re truly sorry to read about your experience and understand how frustrating this situation must have been for you.
We regret that the product you received did not meet your expectations and that your return request was not handled in a way that felt fair or supportive. This is certainly not the experience we aim to provide.
We would also like to clarify that our intention is never to mislead customers regarding product quality or policies. Suggestions such as exchanges, custom options, or store credit are meant to offer alternatives, but we understand that these may not always be acceptable—especially when a refund is being requested.
Your concerns regarding product expectations, returns, and overall experience are taken very seriously, and we will review this internally to improve both our communication and processes.
We would genuinely like the opportunity to review your case again and assist you with a fair resolution. Kindly reach out to us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Refund Concern”
Our senior support team will personally investigate and work towards resolving this matter appropriately.
We appreciate your feedback and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Quality and Customer Service
I am very pleased with both the quality of the products and the outstanding customer service. I worked with Mia on and she was so helpful and solved my problem immediately. French Crown is awesome!!
14 April 2026
Unprompted review
Reply from French Crown
Dear Alberta Greco,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re pleased with both the quality of our products and the customer service you received. It’s especially great to know that Mia was able to assist you promptly and resolve your concern.
We’ll be sure to share your kind words with her — she’ll be very happy to hear it!
Your support truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Superior shirt quality
Superior shirt quality. I am very much satisfied with the texture. I must mention your HR rep was quite helpful in making purchase process smooth .
16 April 2026
Unprompted review
Reply from French Crown
Dear Subhash kulkarni,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re satisfied with the shirt quality and texture. It’s also great to know that our team was able to assist you and make the purchase process smooth.
Your appreciation truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Good products
15 April 2026
Unprompted review
Reply from French Crown
Dear Giribabu Eduru,
Thank you for your feedback!
We’re glad to hear that you’re happy with our products. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Feed Back from Customer
Quality of material,tailoring,design, fit which meets customer like mine satisfaction...
Buying these products with much Customer delight...
Keep going with Continuous improvement always...Best wishes....,,,,💐👍
14 April 2026
Unprompted review
Reply from French Crown
Dear T Babu,
Thank you so much for your thoughtful and encouraging feedback!
We’re truly delighted to hear that you’re satisfied with the material quality, tailoring, design, and fit. It’s wonderful to know that your overall experience brought you delight — that’s exactly what we strive for.
Your kind words and best wishes mean a lot to us and motivate our team to keep improving and delivering the best.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Excellent quality of products in the…
Excellent quality of products in the right colors.
15 April 2026
Unprompted review
Reply from French Crown
Dear JONATHAN MAWERE,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of our products and the colors. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Company non-responsive after refund request
I put in a refund request after the suit I ordered arrived one month later. I got no response from the company after the refund request that I placed using their online refund request option. I sent a follow up email 2 days later and this email was never replied to. I then sent a text to their WhatsApp and they said they couldn’t help me via what’s app and they’ll let the email team know to respond. Its been 12 days since my refund request and still no reply.
3 April 2026
Unprompted review
Reply from French Crown
Dear Jakia,
We’re truly sorry to hear about your experience and understand how frustrating this must be.
A delay in response—especially after a refund request—is certainly not acceptable, and we sincerely apologize for the lack of communication you’ve faced across email and WhatsApp.
Please be assured that this is not the level of service we aim to provide. We would like to urgently review your case and ensure your concern is addressed without further delay.
Kindly email us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Refund Follow-up Pending”
Our senior support team will prioritize your case and get back to you with a proper update and resolution.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
The shirt looks stylish and…
The shirt looks stylish and well-fitted, offering a smart and polished appearance.
The fabric feels comfortable and breathable, making it perfect for all-day wear.
1 April 2026
Unprompted review
Reply from French Crown
Dear Kalpesh Shah,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the shirt stylish and well-fitted, giving you a smart and polished look. It’s also great to know that the fabric feels comfortable and breathable for all-day wear.
Your satisfaction truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Kalpesh Shah,
Thank you for your feedback!
We truly appreciate your support and look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Amazing fit and the fabric was…
Amazing fit and the fabric was authentic 😀 The executive who coordinated with me was very cooperative.
13 April 2026
Unprompted review
Reply from French Crown
Dear Nash Cyrus Fernandes,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you loved the fit and found the fabric authentic. It’s also great to know that our executive provided you with cooperative and helpful support.
Your satisfaction truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Rog “Duke”,
Thank you for your kind feedback!
We’re delighted to hear that you liked the product and found the fitting to be nice. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Great design and variety and fitment…
Great design and variety and fitment for all.sizes
13 April 2026
Unprompted review
Reply from French Crown
Dear Kailash Sharma,
Thank you so much for your kind feedback!
We’re delighted to hear that you appreciate our designs, variety, and fit across sizes. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Excellent quality
11 April 2026
Unprompted review
Reply from French Crown
Dear Roopa,
Thank you for your feedback!
We’re delighted to hear that you’re happy with the quality. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Superior Customer Service
This company never rests until the customer is satisfied. Superior customer relations. Conversations with Mia always productive and satisfying.
11 April 2026
Unprompted review
Reply from French Crown
Dear Gary Hopson,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you had such a positive experience with our customer service. It’s especially great to know that Mia’s support has been consistently helpful and satisfying.
We’ll be sure to share your kind words with her — it will mean a lot!
Your satisfaction is our top priority, and your appreciation motivates us to keep delivering the best.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Very nice good product with quality and…
Very nice good product with quality and affordable prices.
11 September 2025
Unprompted review
Reply from French Crown
Dear rajasekhar kesani,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with the quality of our products and found them affordable. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear jayesh patel,
Thank you for your feedback!
We’re glad to hear that you’re satisfied with the performance. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Excellent Quality and Superior Service
I have the privilege of dealing with a specific customer service representative that makes the process effortless and a great experience. This is by far and away my favourite shirt brand!
10 April 2026
Unprompted review
Reply from French Crown
Dear Geoffrey Allan,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you’ve had such a great experience with our brand and that our customer service made the process effortless for you. It’s always our goal to provide both excellent quality and a seamless experience.
Your kind words mean a lot to us, and we’re honored to be your favorite shirt brand!
We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Very bad they making fool ...first…
Very bad they making fool ...first asking to give ratings n said they will give discount after now on next purchase
10 April 2026
Unprompted review
Reply from French Crown
Dear Ajay Shah,
We’re truly sorry to hear about your experience and understand your concern.
We sincerely apologize if there was any confusion regarding feedback requests and promotional offers. It is never our intention to mislead or inconvenience our customers.
We would like to review this matter and clarify what happened. Kindly email us at contact@frenchcrown.com
with your order details and any related communication, and our team will look into this on priority.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
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