I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
Company replied
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Review summary
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Reviews shaping this summary
Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
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Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank everyone for your review
Thank everyone for your review. i will be not buy as well
1 March 2025
Unprompted review
Reply from Giovanco
Hello,
We’re sorry to hear that you’ve decided not to make a purchase.
If there’s anything specific that didn’t meet your expectations or if you have any concerns, please feel free to let us know. We’re always here to help and would love the opportunity to improve your experience in the future.
Giovanco Team
complaint@giovanco.com
Gotta go with the majority comments
After reading the comments i will not be spending my money here! Thank you my good ppl!
28 February 2025
Unprompted review
Reply from Giovanco
Hello terry,
We’re truly sorry to hear that the comments have influenced your decision. We strive to provide the best experience for all our customers, and it’s disappointing to hear we didn’t meet your expectations.
If there’s anything specific you’d like to share or if you have concerns, please feel free to reach out—we’re here to listen and improve.
Giovanco Team
complaint@giovanco.com
TERRIBLE EXPERIENCE !!!
Don't buy anything!!
40 days after payment I didn't receive anything, not even the shipping e-mail, because the shipment was never made!!!
I sent 4 e-mails and they always tell me..."don't worry, we'll ship soon!
Then they don't send anything, don't be scammed!
22 January 2025
Unprompted review
Reply from Giovanco
Hi tumbler，
We are very sorry that you haven't received your order yet. Please rest assured that we are not a scammer company.
We are eager to resolve this matter to your satisfaction. Could you please provide us with your order number via complaint@giovanco.com? This information will help us quickly investigate and take the necessary steps to make amends.
We sincerely apologize for any inconvenience and hope you will give us the opportunity to demonstrate our commitment to customer satisfaction.
Giovanco Team
complaint@giovanco.com
BUYER BEWARE!!I placed an order..it never…
I placed an order..it never arrived..several attempts to rectify the matter and 3 months later it’s still unresolved..they took my money..and now they don’t respond at all..very poor service!
UPDATE:…I received a response much like the one below..BUT I HAVE STILL NOT RECEIVED MY PACKAGE..the item I ordered was in the fall for the winter season…it is SPRING..and I still don’t have my order!!….AGAIN BUYER BEWARE!!!!
26 November 2024
Unprompted review
Reply from Giovanco
Hello Robert Woods,
We are truly sorry that you have not yet received your order. We understand how frustrating it can be to wait for a package, and we sincerely apologize for the inconvenience caused.
Additionally, we regret that our customer service team may not have responded promptly, leading to your dissatisfaction. We are working to improve our response times and ensure better communication with our customers.
We are also very sorry to hear that there was an issue with your package during transit. Please rest assured that we have already sent you an email to slove it . We kindly ask you to check your email carefully for this correspondence.
Thank you for your patience and understanding.
Giovanco Team
complaint@giovanco.com
I don't even want to give 1 star
I don't even want to give 1 star. Took forever to get items from China. The blazer was really a small for a Large and it looked cheap compared to picture. The belt was cheaply made as well. Their clothes do not look like the website and give 7 days to return. Don't buy!
27 February 2025
Unprompted review
Reply from Giovanco
Hello Timothy DeSoe,
We deeply regret that the shipping time did not meet your expectations. We are actively taking steps to enhance our delivery processes.
Additionally, we are disappointed to hear that the size and quality of the product did not satisfy you. We would like to reassure you that our return and exchange policy extends up to 30 days from the date of delivery, and your order is still eligible for this service.
We have initiated contact regarding your order via complaint@giovanco.com. Kindly check your inbox for further details.
The Giovanco Team
complaint@giovanco.com
Placed an order for 182 euros.
Placed an order for 182 euros.
Order received.
but too small.
would like to receive a full refund.
Not 30% of my purchase amount.
Unfortunately no more response.
so no return ticket. so that I can return the package at my own expense.
Really bummed about this.
As soon as you indicate that you do not agree with 30%, you will hear nothing more.
26 February 2025
Unprompted review
Reply from Giovanco
Hello Ron,
We sincerely regret that your shopping experience has been less than satisfactory.
We do provide return and refund options. However, in accordance with our return policy, we are unable to offer free returns at this time. The 30% partial refund we proposed was intended as a more convenient alternative for customers who may find the process of returning the item to be inconvenient.
Once again, we apologize if our customer service response did not meet your expectations in terms of timeliness. Our records indicate that we responded to your email on the 27th, but we understand the importance of prompt communication. We are committed to improving the speed and efficiency of our service.
Kind regards,
Giovanco Team
complaint@giovanco.com
STAY OUT OF THEM , STATE LONTANI , EVITER ABSOLUMENT
I ordered a coat . After 3 months, I didn’t received the my order , they answered after 3 months that the item can not be shipped due to an incorrect address no way to be refunded. you will have my 0 star rating in 3 languages , italian, French an English .Congratulation !
Good job
27 February 2025
Unprompted review
Reply from Giovanco
Hello Paolo Barbarino,
We’re really sorry for the trouble this has caused!
We tried to find your order but couldn’t locate it. To help us sort this out, could you please share your order details, for example the order number, the email you used for the purchase? Or, feel free to email us directly at complaint@giovanco.com .This will help us find your order faster and get things resolved for you.
Thanks in advance.
Giovanco Team
complaint@giovanco.com
Several orders from Giovanco - None received.
I have several pending orders from Giovanco, all made at the beginning of December, 2024. As of the end of February, 2025, none of the items has been received. Extremely limited/uninformative tracking / status information is provided by the company. Upon reaching the limit of my patience, I sent an email demanding information on my orders' status. I received back from Giovanco a form letter, stating that my Giovanco delivery (singular) had been "Seized by USPS for Counterfeit Postage." So Giovanco is not only sending these items from China via the slowest possible means, they are dabbling with counterfeit postage to save a few bucks. Please do not send this criminal organization your money.
25 February 2025
Unprompted review
Reply from Giovanco
Hi,
We deeply apologize for the delay in your orders and the issues you’ve experienced with the package.
To ensure this doesn’t happen again, we’ve already taken corrective actions. We’ve also sent you an email to address your concerns. Please check your inbox and let us know if there’s anything else we can do to assist you.
Thank you for your understanding, and we are committed to providing a better experience moving forward.
The Giovanco Team
complaint@giovanco.com
Hahaha
Hahaha! I'm a massive fool for ordering a faux-fur coat from these hacks. It looks nothing like it did in the pics, and in fact it looks like some sort of real fur, Nutria maybe, or German Shepherd? It took nearly two months to come through the mail. What an idiot I am.
24 February 2025
Unprompted review
Reply from Giovanco
Hello Chris Gerron,
We are sorry to hear that you are dissatisfied with us.
Please be assured that we offer a comprehensive 30-day after-sales service policy, which is designed to provide you with the support you need to resolve any issues that may arise. If you are not satisfied with your purchase, or if you encounter any problems, we encourage you to reach out to us directly. We are committed to finding a solution that meets your expectations and ensures your satisfaction.
To help us better understand your situation and expedite the resolution process, we kindly ask that you provide us with your order information. This will allow us to quickly access the details of your purchase and take the necessary steps to address your concerns. Kindly share the information with us via email at complaint@giovanco.com.
We highly value customer feedback and are constantly seeking to improve our services.
The Giovanco Team
complaint@giovanco.com
Comfortable and Stylish
This casual shirt is a great addition to my wardrobe! The material is lightweight and breathable, making it perfect for spring and summer.
7 January 2025
Imports from companies like Giovanco should be banned worldwide
The recent U.S. China de minimis policy is essential for promoting fair competition by targeting fraudulent companies like Giovanco and Okaywear, among others. China is fully aware of what's happening and should know that these businesses harm consumers and legitimate brands by selling poor-quality goods, creating an uneven market. I will start advocating that a worldwide ban on such companies is crucial to protect genuine exporters.
24 February 2025
Unprompted review
Reply from Giovanco
Hello David,
We are sorry to hear that you are dissatisfied with Giovanco.
Please be assured that we offer a comprehensive 30-day after-sales service policy, which is designed to provide you with the support you need to resolve any issues that may arise. If you are not satisfied with your purchase, or if you encounter any problems, we encourage you to reach out to us directly. We are committed to finding a solution that meets your expectations and ensures your satisfaction.
To help us better understand your situation and expedite the resolution process, we kindly ask that you provide us with your order information. This will allow us to quickly access the details of your purchase and take the necessary steps to address your concerns. You can share this information with us via email at complaint@giovanco.com.
We highly value customer feedback and are constantly seeking to improve our services.
Best regards,
The Giovanco Team
complaint@giovanco.com
‼️AWFUL! ORDER STILL NOT SHIPPED‼️
Order #GV00499057 - Order placed Feb 9, 2025 total $223.93. Contacted customer support to inquire about tracking Feb 12, 2025, I received an email stating my order will ship from the warehouse in one week from Feb 12th… I HAVE NOT RECEIVED AN UPDATE WITH SHIPPING NOR TRACKING NUMBER AS OF TODAY…
I AM REQUESTING A FULL REFUND AT THIS POINT…
‼️SCAM ALERT‼️
Jamia Thurman
23 February 2025
Unprompted review
Reply from Giovanco
Hello Jamia Thurman,
We sincerely apologize for the delay in shipping and the lack of communication regarding your order placed on February 9, 2025.
We understand how frustrating it can be to wait for an order without updates, and we are here to help resolve this matter promptly.
Firstly, we would like to assure you that we take your request for a full refund very seriously. We have sent an email to your email regarding your request, please check it.
Additionally, we will investigate the reasons behind the delay and the lack of updates from our customer support team. We aim to improve our communication and service quality to prevent such issues in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
The Giovanco Team
complaint@giovanco.com
Negative review
The review with positive feedback are part of them, dont get confused with that trick, the site is totally faqe
20 February 2025
Unprompted review
Reply from Giovanco
Hello Jagaban Tile toko,
We understand that you have concerns about the authenticity of some reviews on our site.
We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.
If you have any dissatisfaction with us, we welcome you to discuss this with us through our email complaint@giovanco.com . If you have already placed an order, please attach your order information, such as the recipient's name or the email address where the order was placed. We will provide a satisfactory solution after understanding your situation.
If you have any further questions or need assistance, please don't hesitate to reach out.
The Giovanco Team
complaint@giovanco.com
Took 6 weeks to arrive from China
Took 6 weeks to arrive from China. Brown is very orange. XL size is too short on back side. Had broken button. Very cheap material
21 February 2025
Unprompted review
Reply from Giovanco
Hello Randy Swanson,
We are very sorry to hear about the issues you encountered.
The long delivery time might be due to some unforeseen circumstances during the shipping process. As for the color, we understand that there can be slight variations depending on different screens. Regarding the size, we will try to improve our size chart accuracy. We will also pay more attention to the quality control of buttons and materials.
If you are not satisfied with the product, we can offer you a refund or replacement. Thank you for your understanding.
To fully investigate and resolve this matter, could you please provide your order details such as the order number or the recipient's name? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Giovanco Team
complaint@giovanco.com
If I could give 0 stars I would
If I could give 0 stars I would. They sent me wrong item and want me to pay to return after it took 2 months to get coats. Material is so cheap I was embarrassed when my husband got the coats for his birthday that was 2 months ago. They offered me 30 percent refund and I have to return the coats myself and pay for shipping. I’m very disappointed. I’m going to contact the better business bureau
20 February 2025
Unprompted review
Reply from Giovanco
Hello Alison Houston,
We are truly sorry to hear about the negative experience you’ve had with your order. It is clear that we have not met your expectations, and we deeply regret the inconvenience and disappointment caused.
Firstly, we apologize for the mix-up with your order and the delay in delivery. We understand how important it was for you, especially given the significance of your husband’s birthday. We also recognize that receiving an item that does not meet your expectations can be very frustrating, and we are sorry for the additional stress this has caused.
Regarding your concerns about the return process and the refund offer, we want to assure you that we will take immediate steps to improve this in our subsequent work.
Our customer complaint department has already sent you an email with detailed information on how we plan to address your concerns and resolve this issue. Kindly check your inbox.
We are committed to resolving this issue as quickly as possible and will do everything we can to make this right.
The Giovanco Team
complaint@giovanco.com
I ordered a jacket
I ordered a jacket. After 3 months, I received the wrong jacket, a cheap and low-quality jacket that wasn't even close to the one I ordered. I don't have time to jump through the hoops to resolve the issue, and I will never spend another dime with this company. buyers beware. The only reason I gave them one star is that there isn't a 0-star rating - fed up with the companies that don't operate above board.
20 February 2025
Unprompted review
Reply from Giovanco
Hello Jamie Borden,
We are truly sorry to hear that you received the wrong jacket and that it did not meet your expectations. This is certainly not the standard of service we aim to provide, and we understand how frustrating this situation must be for you.
First and foremost, we sincerely apologize for the inconvenience and disappointment caused. We want to assure you that we take your feedback very seriously and are committed to resolving this issue promptly.
We have sent you an email via complaint@giovanco.com. Please check your inbox and review the details.
We are committed to making things right for you. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Giovanco Team
complaint@giovanco.com
Very horrible experience
Order No. GV00410838
Its been 45 days but I have received no update on shipping at all. I also wrote a email to the support team but got no replies either. Very bad experience.
7 January 2025
Unprompted review
Reply from Giovanco
Hi akshay agarwal,
We deeply regret the poor experience you have had and understand the importance of timely communication and updates. We are taking this feedback seriously and will work to improve our processes to prevent such issues in the future.
We have expedited your order and sent more detailed order information to your email. Kindly check your inbox.
Thank you for your continued patience as we work to resolve this matter.
Best regards,
The Giovanco Team
complaint@giovanco.com
I wish it were possible to give zero…
I wish it were possible to give zero stars. After placing my order, I received no confirmation or tracking info. After waiting patiently for six weeks, I sent an email asking where my package was. I received the following reply.
Dear customer,
Thank you for your patience, and we sincerely apologize for any inconvenience.
The original package #9405509699938831368894 , which can not be delivered due to flagged as Seized by USPS for Counterfeit Postage.
We have already taken steps to address this issue with the shipping company to prevent similar incidents in the future.
And the new parcel #...... has been resend and is on the way.
We understand that waiting for a package can be challenging, and we appreciate your patience.
If you have any questions or need further assistance, we’re here to help.
I replied asking to cancel the order and refund my money. I will update before long.
DO NOT BUY FROM THIS COMPANY.
17 February 2025
Unprompted review
Reply from Giovanco
Hello Scott Satterthwaite,
We are deeply apologetic for the trouble you've experienced with your order and are working urgently to resolve it.
The order confirmation email will be automatically sent to your inbox after you successfully place your order. However, it may have been filtered into the spam folder and marked as spam.
We deeply regret the unexpected issue with your package after such a long wait. We have taken steps to address this and ensure it doesn’t happen again. We are actively working to upgrade our logistics services to ensure a more satisfactory experience for our customers in the future.
We have reached out to you via email at complaint@giovanco.com with a proposed solution to resolve this issue. Kindly check your inbox and review the details we’ve provided.
We are fully committed to resolving this matter to your satisfaction. Please reach out to us at the address below if you need further assistance.
The Giovanco Team
complaint@giovanco.com
I am very disappointed it's been over a…
I am very disappointed it's been over a month since I have order 3 jackets never received any notification of shipment nor responded back to my email this is totally poor customer service and business
9 January 2025
Unprompted review
Reply from Giovanco
Hello Antonio Winbush,
We deeply regret the inconvenience caused by the delay in your order . The products you ordered are pre-sale items, as indicated in our product description. We have verified that your orders will be processed and shipped within this week.
Once again, we are truly sorry for the inconvenience and disappointment we've caused you.
Best regards,
The Giovanco Team
complaint@giovanco.com
Perfect Polo for Casual Outings
Love the fit of this polo. It’s perfect for casual outings.
4 December 2024
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