Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more
Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
Company details
Written by the company
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contact info
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, United Kingdom
- 01925 555508
- admin@gidltd.com
- gidltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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GID rep Katy walsh made the whole…
GID rep Katy walsh made the whole process easy, from start to finish helped me understand what was in the policy and how if needed to make a claim
Very satisfied with the company
1 July 2026
Everything was explained in a clear…
Everything was explained in a clear concise manner and it was made very easy to take out the insurances.
30 June 2026
It was seamless and very informative…
It was seamless and very informative packed with good information and very understandable.
30 June 2026
Well explained about product very…
Well explained about product very satisfying to have that.
29 June 2026
Easy to understand and setup account…
Easy to understand and setup account and online app
26 June 2026
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience speaking with Katy Walsh.
She took the time to clearly explain the importance of Total Loss Cover and made sure I fully understood my options without making me feel pressured. After everything I've been dealing with recently, it was refreshing to speak with someone who was patient, knowledgeable, and genuinely helpful.
Katy answered all my questions, explained everything in a way that was easy to understand, and made the whole process much less stressful.
Excellent customer service and a real credit to the company. Thank you, Katy, for your support and professionalism.
24 June 2026
Very helpful advice and clear…
Very helpful advice and clear explanation of what the company does
22 June 2026
Gentleman very help full.
22 June 2026
Catherine mythen top service.
I spoke with Catherine mythen and what a lovely lady she was!
Wasn’t just a boring phone sales call, she was bubbly and very professional explained in much detail and any question I thrown at her she answered without hesitation.
Thank you!
22 June 2026
I had a great experience getting…
I had a great experience getting detailed answers from Andrew about my vehicle cover. Thanks a lot for your patience and sorting this out for me.
18 June 2026
Policy
Very informative about the product very friendly staff and happy to answer any questions
10 June 2026
I believe that I was misled by your…
I believe that I was misled by your representative. I understood that I was being offered gap insurance, which I was interested in, however when I was told the cost was £495 I realised that this was for gap insurance, key insurance.i had already told them i had key insurance
Motor policy excess. I had told them I was happy with my excess. It also included a feature that you keep all your insurances in one place.
Help if your car was in an accident.
I only wanted the gap insurance and didn't want the other four policies so I cancelled the policy and bought gap insurance elsewhere.
9 June 2026
Reply from GID Ltd.
Hi Mr Johnson, Thank-you very much for taking the time to leave a review, and we are genuinely sorry to hear that you felt the product was not what you were expecting.
We have listened to your call in full and we are pleased to say that our advisor did a thorough job of explaining everything that was included in the CAP policy before any agreement was made. CAP is a combined protection product bringing together five valuable benefits, and all five were explained clearly during the conversation.
We want to reassure you that you were not misled. Had you told our advisor at the time that you only wanted the gap insurance element, she would absolutely have been able to help you with that as a standalone product. Unfortunately that was not raised during the call, and as CAP is sold as a complete package it was offered and explained as such.
We completely understand that on reflection it was not the right product for your needs, and we are glad that you were able to cancel without any difficulty and find a policy that suited you better.
We wish you all the very best and thank you again for getting in touch.
Warm regards
Catherine Mythen
A very useful service giving me peace…
A very useful service giving me peace of mind. Included are really good products and the staff and customer services are excellent.
15 June 2026
Carly was great!
Carly was great. Clear and informative. Information made simple and to the point.
15 June 2026
Good service very helpful lady on the…
Good service very helpful lady on the phone explained everything 👏
5 June 2026
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