Mindful Reviews 

470
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and care team for their helpfulness, professionalism, and compassionate approach, often going above and beyond to assist. The customer service is consistently highlighted as excellent, with many people appreciating the quick and responsive support in resolving issues. People find the overall service to be outstanding, noting the convenience and ease of using the platform for appointments and managing their care. However, some customers also noted significant delays and unresponsiveness regarding prescription refills, sometimes going days or weeks without medication. A few other people also felt that providers were unresponsive or offered a scripted experience, making it difficult to build consistent care.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as spectacular, amazing, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting their helpfulness and... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and appreciation for the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick responses to... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mindful health has been a great resource while I have been in between health coverage. It is easy to use and I have appreciated speaking with the expert care team and my doctors. They also have quick... See more

Company replied

Rated 5 out of 5 stars

Agnes was spectacular. She went above and beyond and communicated with me every step of the way. She has been the best customer support I've received from Mindful thus far. 10/10 job by her.

Company replied

Rated 5 out of 5 stars

The platform is stable and user-friendly. Being able to join a session from a quiet corner of your home removes the stress of a commute and the "waiting room anxiety" that often comes with traditional... See more

Company replied

Rated 5 out of 5 stars

Easy to use platform that allows you to seek diagnosis and treatment for ADHD with just a few clicks or taps. I’m a private design consultant and I travel a lot for work, and my care team makes... See more

Company replied


Company details

Written by the company

Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

470 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(470)

421 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used mindful for a few years and…

I have used mindful for a few years and if I have any issues Lucy is on top of it. She is always finding a solution.
Great customer service and such a great service.

18 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

If there’s one thing Mindful is doing right…

If there’s one thing Mindful is doing right, it’s providing some of the best customer service I’ve ever had. Tarah is a complete rock star! She’s easily half the reason I’m still on my mental health journey with them. She’s patient and caring, yet wonderfully assertive and proactive.

17 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Mindful has been very helpful managing…

Mindful has been very helpful managing my mental health! My doctor is very caring and she seems genuinely concerned. I was having trouble receiving my latest medication and customer service made it a top priority to find a pharmacy with it in stock. They called me numerous times to follow up until everything was resolved. Persistence is key and they definitely thrive in that area!

16 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very helpful!

The care team has been extremely helpful through this process. They respond in a timely fashion and my provider has been very insightful and knowledgeable.

15 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great Service

Great Service

16 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

2 years strong and still happy

When I started with Mindful over 2 years ago it was good, but not the easiest way to get the help I needed at times, but in the last year, the team at Mindful has really stepped up their game and now communication is great and the service and treatment is great, not to mention very affordable. 5 ⭐️⭐️⭐️⭐️⭐️

15 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Quick response and prioritized my…

Quick response and prioritized my needs. I also love the reminders I get because I’m very forgetful. Customer service was great

14 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

They’re great for the most part

They’re great for the most part, the appointment availability is very open and the doctors are great at listening to your concerns. Also customer service is fantastic at answering calls and trying to help if there are any issues.

12 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Patricia was very helpful and called me…

Patricia was very helpful and called me back 3 times until she was able to get me. I really appreciate her support and service with resolving all of my issues.

14 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

10/10 Service Always

Justin was excellent. Kind, efficient, great listener. Top-notch customer service all around.

15 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very helpful and communicative !

Very helpful and communicative !

14 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Been using Mindful for my adhd for…

Been using Mindful for my adhd for awhile now and can't be more satisfied than how convenient it is. I have recommended this service to many of my friends.

14 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

great to talk to

13 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

He was polite and answered my questions…

He was polite and answered my questions well and professionally.

13 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

All my questions were answered and I…

All my questions were answered and I had no wait time!

13 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

I love Mindful!

The platform is stable and user-friendly. Being able to join a session from a quiet corner of your home removes the stress of a commute and the "waiting room anxiety" that often comes with traditional clinics. One of the strongest points is the ability to find appointments quickly and conveniently - which is a lifesaver for anyone with a busy work schedule.

12 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very communicative and helpful!

6 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Calm problem-solver

Scheduling was complicated due to busy schedules, and Justin diligently found the first available time in the near future to make the appointment that works for both parties.

12 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very responsive

Very responsive. They have never left me hanging. They always beat their own deadlines. They will tell me sometimes it takes two to three days, but I usually get a response within minutes, if not hours.

12 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

My experience with Mindful Health has…

My experience with Mindful Health has been excellent from start to finish. I met with a practitioner on Monday, and she was incredibly easy to talk with — the kind of conversation that puts you at ease right away. The follow-up afterward has been just as impressive. Anytime I've had a question, the team has made everything super user-friendly and quick to resolve. They even went the extra mile by calling my pharmacy to check on a prescription and then following up with me directly to let me know it was ready — something I never even asked them to do. That kind of above-and-beyond service is rare these days, and I genuinely appreciate it. Highly recommend.

12 May 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

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