Mindful Reviews 272

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and compassionate approach, highlighting their knowledge and attentiveness. The service is frequently described as excellent, with many appreciating the convenience and efficiency of the platform, which makes managing health needs easier and more accessible. People also commend the quick response times and the smooth user experience, noting that the team is very responsive and professional. However, some customers also noted issues with prescription refills, citing delays and a stressful process to get medications. A few other people also felt that consistency between providers could be improved, and some experienced slow response times from their providers, making urgent support difficult.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers generally report positive experiences with the service, highlighting its convenience and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Response time

Reviewers mention positive feedback about response time, with many praising the prompt, friendly, and helpful... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the platform's ease of use... See more

Based on these reviews

Rated 5 out of 5 stars

Pretty good customer experience. been a using the service for years now with low maintenance, which was especially nice when switching jobs/insurance/HSA accounts. Website's simple and easy to navi... See more

Company replied

Rated 5 out of 5 stars

Honestly the best way for me to obtain my adhd medications. I don’t have to take off work to go in to an office, and I can do literally anywhere. My physician is fantastic, keeps my health top priorit... See more

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Rated 5 out of 5 stars

Easy to use platform that allows you to seek diagnosis and treatment for ADHD with just a few clicks or taps. I’m a private design consultant and I travel a lot for work, and my care team makes... See more

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Rated 5 out of 5 stars

I have been using this service for over 1.5 years now and I have been very pleased. I love my provider that I talk to every 3 months, as well as customer service when needed. I spoke to Kevin with cus... See more

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Rated 5 out of 5 stars

Ive always received prompt, friendly and helpful response and service. My provider is very knowledgeable and operates with care. Customer service has always been helpful and friendly. Special shout ou... See more

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Rated 5 out of 5 stars

The team Mindful was very helpful. I had an issue with medication being out of stock at many pharmacies, and once I found it, they changed my prescription quickly. They coummicated we with me through... See more

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Rated 5 out of 5 stars

I'm really happy to have found Mindful. After navigating ADHD my whole life, finding something that is reliable, affordable and quick to response is a game changer. From the physicians to the custom... See more

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Rated 5 out of 5 stars

I have had the BEST experience in working with Melouin over the past couple of months! Her follow ups, thorough communication and ensuring that all of my concerns have been addressed has been so reass... See more

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Rated 2 out of 5 stars

I have been waiting for my script to be filled since Monday. It is now Thursday and it has been over two weeks since my last script ran out. When I went in to do my refill it told me I had to have a... See more

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Rated 5 out of 5 stars

The staff and customer service representatives have always been helpful, kind, knowledgeable and understanding. There are no words that could describe my gratitude. I have the utmost respect and trust... See more

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Rated 5 out of 5 stars

My customer service agent Percy was phenomenal and I look forward to working with her again. I called because I was concerned about my medications being out of stock. Within a day she called me back a... See more

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Rated 5 out of 5 stars

Quick & easy appointments. They make it for people with ADHD- so you don’t have to remember passwords, they send plenty of reminders before appointments and things are easy. Providers are efficien... See more

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Rated 5 out of 5 stars

Great and reliable for people that aren’t able to physically go to their dr each month. Convenient & customer service is always very helpful. The customer service rep I’ve spoken to (Micheal) went a... See more

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Rated 5 out of 5 stars

Wonderful care and a fantastic team. I have been very satisfied with my experience. I absolutely love chatting with my provider and the rest of the care team. They have been very attentive and respond... See more

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Rated 5 out of 5 stars

Great customer service, always willing to go the extra mile to make sure I’m able to receive the care i need. They will work with me to find pharmacies with medication in stock during shortages and ar... See more

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Rated 5 out of 5 stars

I had a stressful issue with a prescription due to a pharmacy policy I wasn’t aware of and as a result my pharmacy of 4+ years wouldn’t fill my prescription. I was really worried about a lapse in... See more

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Rated 5 out of 5 stars

I can’t say enough good things about Get Mindful Health. The site is easy to navigate, full of valuable resources, and has a clean, calming design that makes the whole experience feel stress-free. T... See more

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Rated 5 out of 5 stars

Compassionate,attentive & friendly care team. I’ve found the entire experience with Mindful to be pretty much outstanding. Questions,concerns,issues are addressed quickly. It’s easy to connect wit... See more

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Rated 5 out of 5 stars

I’m extremely satisfied with Mindful, their team is very responsive, my practitioner listens to me, is available when I need them, and works with my pharmacy to ensure my prescription is available for... See more

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Rated 1 out of 5 stars

First of all …. Notice how most of these reviews are by people where this is the only review they’ve ever given. Haha. Plus they are all submitted in September. A little suspicious. They had to change... See more

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Rated 5 out of 5 stars

Adrianne was the perfect example of making sure that the customer journey during a transition period in a patient life was seamless, supported and effective in getting me not only to what I needed f... See more

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Rated 5 out of 5 stars

Recently had trouble getting my prescription at the pharmacy. Mindful (Aimee) could not have helped more. She contacted the pharmacy until they filled my prescription. Then followed up with me. I appr... See more

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Rated 5 out of 5 stars

I’m quite happy with the customer service for Mindful Health. Each representative is polite, caring, and willing to help in the best way possible. Mark N., was my most recent customer service rep, he... See more

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Rated 5 out of 5 stars

My experience has been great so far. The team at Mindful is very responsive and professional - specifically Michael, he helped me figure out what pharmacies close to my home had my prescription in sto... See more

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Rated 5 out of 5 stars

I’m new to the site, but I’m taking the time to post a review here because my experience up to now has been truly great. My first appointment, I was relying on a WiFi connection that had been solid fo... See more

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Rated 5 out of 5 stars

Mindful has exceeded my expectations of a platform like this. I have been ADHD since I was a kid and have never been treated better by a doctor and everything they do from front end to back into the d... See more

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Rated 5 out of 5 stars

I have had a very positive time working with Mindful health. They are helping me manage my ADHD symptoms and they are kind and professional in doing so. They are highly responsive to inquiries and any... See more

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Rated 5 out of 5 stars

So far, I have had such a great experience with Mindful Health. The whole process has been seamless, from booking my appointment to the telemedicine visit itself and asking for refills or messaging th... See more

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Rated 5 out of 5 stars

Everyone has been super helpful and taken care of all needs in a timely manner. Micka has been great to work with through customer service and my provider Jean-Marie has been incredible. Thank You so... See more

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Rated 5 out of 5 stars

Due to the nationwide shortage, I was only able to get a partial refill at the Walgreens near my home. Percy and her team were extremely helpful in locating another Walgreens location that had it in s... See more

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Rated 5 out of 5 stars

I’ve been having a few issues with my insurance company, and throughout this process Tarah has been incredibly helpful. She has answered all my questions, shared additional useful information, and don... See more

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Rated 5 out of 5 stars

Mindful has been a very user friendly way to connect with a provider to discuss questions and concerns regarding my health. My provider was thorough and took the time to answer my questions without ru... See more

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Rated 5 out of 5 stars

I needed a change in provider (only for schedule conflicts) and called up the customer service number. Micka was so pleasant and helpful. 10/10 would recommend. Resolved my issue without complaint.

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Rated 5 out of 5 stars

Mindful helped me get the help I needed regulating my ADHD. They have been fantastic to work with along the way and are always helpful and responsive when needed. Would highly recommend their services... See more

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Rated 5 out of 5 stars

Mindful made managing my symptoms much easier than other clinicians. I was impressed with the quality of care provided by a telehealth provider, as this is my first experience with one. Overall I reco... See more

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Rated 5 out of 5 stars

I absolutely love my doctor and this Company. The process is extremely convenient and beneficial. If you prefer telemedicine, this is the place for you. My assigned physician is intelligent, respectfu... See more

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Rated 5 out of 5 stars

The process is very transparent and straightforward! I have had no issues with getting visits, refills, or having questions answered. As someone who is always busy, this service has been amazing at fi... See more

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Rated 1 out of 5 stars

Service sucks. Doctor calls the day you run out of meds to tell you you have to make an appointment to get a refill. Absolutely ridiculous. I absolutely support English language learners, but I would... See more

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Rated 5 out of 5 stars

I wish Mindful was available in the 90’s! I love the Mindful program because the website is easy to use and the my ADHD specific therapist has helped me a great deal in my daily life. The psychiatri... See more

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Rated 5 out of 5 stars

I really appreciate the time and patience my provider shows me during our visits and I never feel rushed. The staff also showed considerable help and patience when I had a difficulty with my pharmacy.... See more

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Rated 5 out of 5 stars

Dr. Earley is excellent! He has always been available and super quick in getting things done. With the hassle of shortages he offered alternatives, it was quick and eliminated my concerns.

Company replied

Rated 1 out of 5 stars

I’ve been with Mindful Health since before the transition from DONE, and my experience has been mixed. The biggest positive is the convenience of the service — the online model makes getting car... See more

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Rated 4 out of 5 stars

This Service is good for the most part. I have had some issues over the last year and a half but nothing too major. Michael, my support worker always does a great job and helps out when needed. I do f... See more

Company replied

Rated 5 out of 5 stars

Mindful was a quick, easy, and reliable way to get the evaluation and treatment I needed. I would recommend this service to anyone in need of mental health guidance and treatment. They are very quick... See more

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Rated 2 out of 5 stars

The representative rescheduled the renewal of my script to 2 days later then it was supposed to be for some reason. I have a screenshot from before I called that shows this. Technically on 1/15 my dos... See more

Company replied

Rated 2 out of 5 stars

Mindful’s customer service has always been great — everyone I’ve interacted with has been kind, responsive, and genuinely trying to help. My challenges have mainly been with the provider side and... See more

Company replied

Rated 5 out of 5 stars

Mindful is a great source for online therapy, especially when getting your medication. Very convenient and super fast service. If you’re always on the go, this service will work amazingly for you.

Company replied

Rated 1 out of 5 stars

Ni Ni Swe at mindful always takes forever to send refills. This service is inconsistent sent a request weds and still wasnt sent Friday. Escalated the issue doesnt seem like anything gets done. Don'... See more

Company replied

Rated 5 out of 5 stars

I have been a Mindful Health customer for years and have nothing but positive things to say about the care, attention, and ease of platform use. Outside of regular check-in appointments with my doctor... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with Mindful Health. The monthly billing is easy, my doctor and the support team are very responsive, and the virtual appointments fit perfectly into my busy schedule as a... See more

Company replied

Rated 1 out of 5 stars

I never went ahead with ANY treatment and later came to find out that they've been charging me 80/month from my bank.. and it's no wonder that I can't find a customer service number to get that rectif... See more

Company replied

Rated 5 out of 5 stars

Michael is a consummate professional. I had some difficulties to work through on my account, he was able to provide efficient solutions in a timely manner

Company replied


Company details

Written by the company

Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Patricia was professional

Patricia was professional, helpful, and quick to sort out my issue. Excellent service!

16 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Excellent service!

My phone conversation with the agent was very productive. They were friendly and responsive, and I was able to resolve my issue with their help. Great job!

16 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great follow up

Agnes was great in helping resolve the issue of finding a pharmacy that had meds in stock.

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Excellent service

Excellent service! Quick response, clear communication, and very helpful throughout the entire process. Would definitely recommend.

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Customer service is the best out there

Customer service is the best out there. They are responsive and helpful! At one point I started to get a bit impatient and anxious about finding my medication in stock, and Angel (the rep who assisted me) was completely patient and understanding about my situation. 10/10!

1 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Agnes is a true professional who leads…

Agnes is a true professional who leads with empathy. When I had trouble securing my medication, she didn't just help—she took total ownership of the problem. Her dedication to finding a solution and her ability to keep me informed throughout the process was a real blessing. It is rare to find someone who combines such high-level expertise with a genuinely kind spirit.

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Good experience

The team was extremely prompt and helpful, explaining clearly all steps.

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Lin was very helpful and accommodating.

Lin was very helpful and accommodating.

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

There was a prompt response and good…

There was a prompt response and good communication that resolved any questions I had!

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great provider and customer service

My provider at Mindful is professional and extremely helpful with my healthcare. They provide great customer service. Tessa from customer service assisted with clarifying my prescription with my pharmacy. I would recommend going to Mindful.

10 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

A team that cares!

Angel and the team are such a great experience to work with! They respond quickly, and also follow up after addressing my issues to make sure I was good.

Solid team. Solid management!

15 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very kind and helpful!

Hope was so helpful!

14 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Kim from Mindful has been so incredibly…

Kim from Mindful has been so incredibly helpful. I’d recommend going through Mindful as a prescriber.

13 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Get Mindful Health is more than mindful

Get Mindful Health is extremely responsive to my requests. This company is very professional and I would recommend for any ADHD needs. Their customer service is 10/10.

14 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very easy to deal with and helpful

Very easy to deal with and helpful. Would recommend to anyone.

14 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Help every step of the way.

I had an issue with my insurance and needed to find a solution. Michael from customer service reached out and walked me through the process. He kept me updated until we executed a solution. He made the entire process so easy. Great CS help and would recommend to anybody.

14 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

From the first time I used Mindful

From the first time I used Mindful, they were so helpful. Their doctors put me at ease, truly listened to me, worked with me to understand my issues, and gave me good advice. And the customer service online is quick in getting back to me about my prescriptions. I highly recommend this service.

7 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Mindful is Revolutionary

Dr. Gill, along with the entire platform is such a huge credit to my life. I feel like it's so easy to speak with my psychiatrist, and get a science-backed methodical approach to ADHD treatment options. The fact that I can speak with my psychiatrist over the weekend to address something is astonishing as it is so rare to feel that level of personal care. The platform is great too, as it is incredibly easy to schedule calls with your physician, as well as just shooting them a message. Moreover, I got a call from Hope, a representative from Mindful, personally asking me if everything is going well with my treatment. Truly sublime patient care.
10/10 for Dr. Gill
10/10 for Hope.

13 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great Experience

The support agent I spoke with, Quynh I believe, was of great help to me! Very nice and informative.

10 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Incredible care from reliable doctors…

Incredible care from reliable doctors and staff. I recommend to anyone and everyone who is in need of their services.

13 April 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

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