BOOMBA Reviews 

It was perfect lasted all day at my wedding

Really disappointed with their returns process. I provided proof of postage when requested and was told my refund would be issued, yet I’ve received nothing and had to chase them myself. It's been 3 weeks...

I’m now being told they won’t refund me until their warehouse confirms receipt, despite already providing the return evidence they asked for. Poor communication, inconsistent information and an unnecessarily frustrating experience.

I definitely won't be ordering from them again.

Purchased a product from here for an event, delivery process was very long which I was surprised at considering the price point of the product. For this reason I elected to return. I hadn’t even got the product out of the shipment packaging. They requested photos of the box before they would consider a return even though the delivery package was unopened. I’ve done this and my return thankfully has been accepted but I have to pay to return the product.. most companies cover the cost. I think given the cost of the product they should provide a return label, and that the delivery should be more efficient.
The customer service are however quick to respond.

I have to preamble with the fat I didn't buy - and here is why: they prompt you to give them your email for 10% off, but once you submit your email, the code doesn't arrive. in stead you get an email subscription email. yea. thanks. we understand the contract of email in exchange for discount but you didn't live up to your side of the deal, even BEFORE we bought. k. thanks. bye

Waste of money and customer support are useless.
The inserts outline is visible through all garment types and the marketing falsely advertises shape that cannot be replicated.
You'll only get copy and paste templated responses when you contact support.

Do not purchase anything from this company unless you want them to sign you up for a subscription and recurring charges. Stay away!!! They will fool you into a subscription for bras. Ridiculous!

Loved the lift inserts, finally something made for a larger chest. I am a 36G and this worked beautifully for my wedding dress.

This experience is solely based on their customer service. I ordered my boombas today and am excited for them to arrive. I had an issued with my order being charged a double shipping protection fee (this is not required but something I opted for). I reached out to them via their website ‘contact us’ page and got a response within about an hour. Tin was able to help clarify what I needed and processed the change for me. When I reached back out with a clarifying question about the change, Kaye answered me promptly. I don’t think I’ve ever had such fast and easy communication and actually had the change reflect immediately.
I get married at the end of the month and it feels like everything has been going wrong. Although it may sound dumb, their kindess, promptness, and simple to the point act made my day! Thank you Tin and Kaye!

Ordered last week and the package already arrived. It's my first time ordering from this brand and was not disappointed. The quality of the bra is quite nice. I'm excited to wear it next week for my sisters wedding.

The exchange process is a nightmare. I am 67 years old, and all they did was accuse me of digitally producing photos. At no time did I ever think they would actually exchange the product. So buy at your own risk, as if you need to exchange, then you will be jumping through a 10000 hoops and still will not get an exchange!!!

Jessica was super helpful and patient when I was asking which insert to get for my dress!

BEWARE!!! DO NOT ORDER FROM THESE SCAM ARTISTS!!!! They sent me the ultra boost inserts that were unsanitary and dirty. There was a gooey black thing on the boomba when I opened it. They also neglected to send me the cleaning kit. They failed to provide a replacement or refund. It won't let me upload photos on here.

BEWARE! I never even tried them on but because I broke the seal to open the box they ARE NOT returnable. They are very thick, I immediately knew my dress wouldn’t zipper with them on and closed the box. After communication with Boomba they will not take them back. How would I know what they looked like if I didn’t open the box? Poor policy, don’t get sucked in!

I received the stick on inserts and knew they weren't right for my wedding dress so within an hour of receiving went to process a refund. So obviously I wouldn't have worn it yet.

Turns out, the plain circle sticker on the OUTSIDE packaging was the "security seal" and it can't now be returned for a refund. It looked like just a way to get into the box. This is misleading and other retailers will give fair warnings this will void the refund such as "can't be returned if removed".

Apparently it's in their returns policy, but no one is going to think that plain sticker is the "safety seal" because it's just a way to view your item.

I purchased the Ulta Boosts (in an F following their sizing chart for my 38 D Cups) to use in my wedding dress in June.

I have just tried them on at my dress fitting and, not only is the F Cup too large and makes my chest stick out too far, but most importantly, they do not stick to my skin or dress and just unstick on both sides in seconds.

The product is completely faulty and unusable for my Wedding next week.

The company adapted their return policy in May to state that once products are opened, they cannot be returned, yet it would be impossible to discover if a product is faulty without doing so - this is illegal.

I alerted them to my faulty product, but despite the quick response, they ignored my concerns and didn't acknowledge the situation, just stating the return policy as the reason for denial of return and offering a 50% discount on my next order.

This has left me no choice but to request a chargeback via my bank. If a product is faulty/unfit for purpose according to the Consumer Act, you have 6 months to be provided with a resolution, and if the company doesn't provide a satisfactory response or resolve the matter, you should be able to get the refund via your bank.

For the price of this product that cannot be easily refunded or exchanged, cannot be tried on in person and is only shown by influencers online, compared to other luxury intimate brands like Skims, their return fee is highly unfair. Customers should be awarded a refund policy for their first time using their product - they don’t. I was already dissatisfied that the product shipped so late, but to have the product unreturnable, even when I don’t even need the product or only opened it to see the size is unreasonable.

Amazing product!!

Amazing customer service!! ♡♡

Love the products, worked great with the wedding dress.

Absolutely loved dealing with Rachel. Always so happy and helpful.