Genspark Reviews 

268
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 180 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the platform's comprehensive AI tools and agents, finding them useful for generating slides, images, and analyzing data. Many highlight the efficiency and productivity gained, noting continuous improvement and the ability to remember past interactions. However, a significant number express dissatisfaction with the subscription model, citing rapid credit consumption and restricted "unlimited" features. Many customers also report unresponsive customer service when resolving billing or cancellation issues. Some users find the product unintuitive or experience glitches like inconsistent AI output, file export difficulties, or account access problems.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the platform helpful and... See more

Product

Users describe ambiguous interactions with product, with many praising its speed, accuracy, and ability to... See more

Artificial intelligence

Clients share ambiguous opinions on artificial intelligence, with many reviewers praising its power and... See more

Subscription

Consumers find subscription to be negative, with many reporting issues such as hidden charges, unexpected... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I usedGenspark.ai to create placeholder background images and character sprites for a game I’m making. It continues to get better at understanding natural (“vibe”) prompts, though there’s still a... See more

Rated 3 out of 5 stars

I have only tried generating slides so far. Pros: 1. Uses different AI models to give you the best possible reponse so you don't have to manually do the comparison yourself. 2. The slides... See more

Rated 3 out of 5 stars

First, I asked an urgent question in May and it was answered in July, That is unacceptable for a client who has paid for the service. Second, as I only ask for PowerPoints, their design is not ve... See more

Rated 3 out of 5 stars

Credits ran out quick on my 1st purchase. Auto payment was deducted but team were super helpful to do a refund without any drama . Thanks to Shawn and team for swiftly solving the matter.


Company details

Written by the company

Genspark is your all-in-one AI workspace.


Contact info

3.2

Average

TrustScore 3 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(268)

253 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great AI Tool!

For the last 10 months, Genspark has become an indispensable part of my daily workflow. It is a powerful tool that drastically cuts down my research and content creation time. I rely on it heavily for building comprehensive presentations and drafting detailed documents for analysis. It consistently delivers the precise, structured information I need to make informed decisions.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

GenSpark seem to want to remove my feedback

Since GenSpark seem to want to remove my previous feedback left over SEVEN MONTHS AGO, I thought that it would be appropriate to reiterate the poor performance of their product and finally replying to my requests for assistance such a ridiculously long time after I had the very expensive and frustrating experience with their product, just shows what their customer support is worth.
Your AI took a huge amount of my time money and caused me untold stress and frustration after it refused to follow clear and precise instructions, deleted work that took weeks to create and then refused to reply to my requests for assistance when I reached out to them. I would not recommend the product and the worst customer service I have ever experienced. I stopped using GenSpark, deleted it from my system and moved to Claude which I am very happy with and would recommend heartily.
I trust this confirms my human status with trust pilot and my previous feedback will be left to provide advice to avoid this product

17 November 2025
Unprompted review
Rated 5 out of 5 stars

My 13 months experience with Genspark…

I was introduced to Genspark back on May 15, 2025 by a friend (Will Irish). It was exciting to leverage Super Agent and Genspark's Image Suite to create LinkedIn content. Then I started using an n8n workflow to create LinkedIn content and forgot about Genspark until March 14, 2026 when I got the email about Genspark Claw. I was amazed at the new features that Genspark had developed in the little time I stepped away. Even in the last 3-months since returning back to Genspark, they have released new products/features e.g. Genspark Design, Slides 5.0 (upgrade), AgentBase, Skills, Developer and so much more. They have natively integrated with household names like Microsft & Salesforce (so you can bring Genspark to the tools you are already using i.e. Excel, PowerPoint, Word). Prior to becoming a beta tester, I saw user's frustrations about credit usage and took matters into my own hands by creating my own Mission Control Dashboard (that tracked usage) before Genspark introcued their usage monitoring. I also remember watching Kim Vo (US Brand & Creative) address some of the concerns users had been expressing during a live YouTube brooadcasts (so they have't hid from any shortcomings). Like any company that is going through rapid growth, they are trying to meet the demand by hiring new team members so that they can meet all of the user's needs. Having access to some of the Genspark team (like the incredible Mariana) I know that Genspark hasn't forgotten about the solopreneurs or the small business owners, even though they have gained a lot of tranction with Enterprise partners & businesses. The biggest thing that I love about Genspark is their speed. Their team is constantly thinking of ways to make the product of suites better and more useful. As a result, it's common to login and stumble across a new feature/upgrade that you weren't expecting. It's like celebrating your birthday every time a new feature is released. Even if you've been frustrated with Genspark in the recent weeks or months about something, I urge you to keep tabs on what they are doing because the experience/product is going to get better and if you are like me - you want to use the best tools that are availble.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Don’t like Genspark? I can not genuinely understand why

I don’t understand why there are so many bag reviews about Genspark. It is an outstanding platform that can help a lot of people in their everyday work flow. I am using Genspark for image generating and the results are very good.

Also, I had such a nice experience when talking via Email with an Genspark representative about a refund. He helped me in a heartbeat and was kind and polite.

I will keep on renewing my subscription everytime i need it. And, fir the future, I really want to use more functions on the platform (besides Image Generating).

Thank you!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Developers, engineers and designers in my pocket!

I’ve been working with Genspark for the past year! Outside of major token consumption I’ve seen nothing but progress. Super impressed by this company and how they have put all these LLMs in one place. Me being not a developer or engineer. I don’t know how to code and I’m not a designer. I feel with Genspark I have them in my pocket. It brings the creative side out of me. It’s always exciting seeing new updates and what they come out with.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product, Excellent Support

Genspark is one of the best AI agent tools I've ever used. I've recommended it to dozens of friends, and every single one of them has come back thanking me after trying it.

The feature I use the most is AI Slides. After testing many AI presentation tools, I can confidently say that Genspark stands out for its understanding of prompts, the quality of the content it generates, and the way it presents information.

Recently, I ran into an issue and contacted their support team. Their response was fast, transparent, and highly professional. They took the time to explain what happened, addressed my concerns, and even escalated my feedback internally to improve the product. That level of customer care is rare and deserves recognition.

Highly recommended.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I've been using GenSpark for over a…

I've been using GenSpark for over a year now, and honestly, I'm really impressed by what it can do.

GenSpark isn't just another AI chatbot—it's a true AI agent, or rather a team of AI agents, designed to produce actual deliverables instead of simply answering questions. Its goal is to help you complete tasks by creating something useful, whether that's images, videos, designs, coded applications, presentations, PowerPoint decks, and much more. There's an incredible variety of tools available on the platform, and they're genuinely impressive.

One of the biggest advantages for me is that it allowed me to cancel four different subscriptions because everything I need is now available in one place.

You'll probably see some people saying the results aren't very good, but in many cases that's because they don't know how to write effective prompts. They would likely get the exact same results using the original tool directly—for example, Veo 3. If something doesn't work in GenSpark, it most likely wouldn't have worked in Veo 3 either. That's not GenSpark's fault; it's simply how the underlying model works.

Overall, I think GenSpark is an outstanding platform, and considering everything it offers, it's absolutely worth the price.

25 June 2026
Unprompted review
Rated 4 out of 5 stars

Genspark - Your overall AI orchestrator.

Hello, I've been using Genspark for more than 9 months and i was able to build and ship solid production enterprise applications (Secured and used everyday).
The platform is fully integrated with Github, Cloudflare, or Supabase. You can import skills to help you to build.
This is a very robust platform where you can do almost everything !!! This is super convenient. Genspark will orchestrate all your development. Super convenient.
I'll remove 1 star because of the credit consumption...You need to be extremely careful when you prompt because it can burn all your credits. This is the major drawback.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Since last year August

Since last year August, I’ve been using Genspark, when they came out has 1.0. Is it safe to say I’m one of the pioneers user of Genspark. Where back then they launched thier ai agent for design, and I one my first 200$.

What intrigued me about Genspark, was the inception of the company, bringing ai agents to operations, white collar jobs, and personal work.

And the first thing that brought me up was the PowerPoint slides agent, which marveled me and I jumped on it.

Genspark has really put food on my table, changed my job to AI consultant, and made my clients happy.

The target of the company remained constant, and it really served. Like all my clients have introduced Genspark to, have a personal agent that do their work for them.

Building brands from scratch, creating post cards and flyer, calling, agent that automate by busy work, throughly remarkable.

I can go on and on to explain how it has changed by my life work and job.

However, it seems it just a little that knows about the product here in my country Nigeria.

I just feel if we can come in Nigeria fully, a lot of busywork, white collar jobs that can be automated aren’t done.

Genspark it’s the best for this vision and they are doing exceptionally well. I can tell, my clients can tell. And with more push, and moving here to Nigeria, to spread the world, we would do something global.

I can rock Genspark anywhere everywhere.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

A Genspark user for 12 months and the platform continues to improve.

I have been using Genspark now for the last 12 months and love the platform. The service aggregates so many Ai agents in one and you can choose which agent is best for your task or user a super agent to choose for you. The platform has continually evolved and some of the O365 plug ins are excellent to use. I have only had two issues to escalate over the last 12 months and the service helpdesk has improved significantly.

The most recent was to help me be more flexible in my credits usage which was responded to expertly.

24 June 2026
Unprompted review
Rated 4 out of 5 stars

I’ve just started using Genspark

I’ve just started using Genspark. If you know how to write prompts effectively, you can significantly reduce your credit usage. I had some difficulties at the beginning as well, but the support team helped me sort everything out and even refunded the credits I had spent. I’m very grateful for such excellent support.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews first

I wish I had read the reviews first. I downgraded my plan, but my card was still charged around $4,500. This has been extremely frustrating and stressful. Please do yourself a favor and be very cautious before signing up for this service.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Warning: BIG SCAM

Be careful: what’s advertised BEFORE you subscribe (unlimited AI chat, different videos and images, etc.) changes as soon as you sign up. This is misleading advertising—avoid subscribing; the free version is more than enough.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

They stole 31 dollars from me

They stole 31 dollars from me, it could've been used for my kid's food this month, but instead they just took it. I got chatgpt to make be an important picture, i guess it took the picture from genspark, then they charged me money. I have heard this isnt unusual for them, they are thiefs. My children had to eat poorly this month because of them.
This must be stopped!!

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Not unlimited anything.

First of all, I paid for membership thinking that with the membership I would have which say advertise unlimited talk. I’ve since added money to my account after having a run out of credits, and apparently credits are deducted from the time that you press that speak button until you press the end button, whether you’re speaking, not speaking or anything else it’s deducting credits which that is not what they advertise and on top of that ending, the session is not convenient at all with regards to retrieving information and grouping information

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this Company at all costs

Avoid this Company at all costs! They could not edit my video, they took money from my account without authorisation and when I tried to contact them, they said they didn't recognise my complaint. Their customer service is a disgrace. Give them a wide berth; they are not professional.

23 April 2026
Unprompted review
Rated 2 out of 5 stars

I loved this ai for few months decided…

I loved this ai for few months decided to use it payed for it a month and it got worse i just keept eating my credits from mistakes ai was making I pinned 1 issue and it made it 5x worse like its intenionally making mistakes just to eat credits this ai just went downhill i was considering going to pro but I guess I wont

8 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look