Genspark Reviews 

Terrible product and worse customer service. Would you like a slideshow developed with upside down page numbers, inconsistent visuals and an AI incapable of fixing these issues? Then this product is for you. Bonus points to the customer service for not giving a crap about customer satisfaction. They’ll offer more credits to use their faulty product. Lol. Useless

Tool is great and I used to run my whole agency off it, but lately they have clearly jacked up the token usage and what used to last me a good month now barely lasts me 1 week for the same usage. There is a total opacity on how tokens are billed and this sucks, hence the reason why I spent 20 hours setting up OpenClaw with various agents and APIs to achieve the same, for now a fraction of the price.

Their support is garbage and non existent. A decent tool destroyed by greed I guess. Do not waste your time and set everything up using Claude, OpenClaw, APIs/connectors/MCP servers to achieve the same..

PS: Trying to add a screenshot showing that I have an account and have used the app as they are trying to get my review removed, but Trustpilot won’t let me. Trustpilot is the worst place to read reviews online, it’s all fake here…

The ads appeared to promise something extraordinary, but after subscribing, I burned through my credits in just 30 minutes, without any valuable material to show for it. I immediately canceled because once your credits are gone, the app becomes completely pointless. I strongly believe free GPT would outperform this service by far.

Well, their PowerPoint creation was extraordinarily slow. The result was very good. However, dealing with their customer service has been a nightmare. I would not recommend their service to anyone. Their product is not worth the horrible relationship relationships they create.

The image generators don't work as they should, the nano banana works better on gemini chat on the free plan. Also they advertised unlimited chats and images and that's not the case. They cap you after some chats. Dissapointed.

I cancelled my subscription within days of signing up and even went as far as deleting my account. Despite that, they have continued trying to take money from my card over a month later, multiple times a day.

I now have no access to my account, so I can’t even manage or stop anything myself, and their support is completely unresponsive. I’ve sent countless emails and even raised a formal complaint — still nothing. No reply, no resolution, just repeated payment attempts.

This has been an incredibly frustrating and stressful experience. No company should be attempting to charge customers after cancellation, especially when there’s no way to contact them or fix the issue.

Based on my experience, I strongly recommend staying well away. There are far better, more trustworthy services out there that don’t put you through this kind of situation.

After 5 months using intensively Genspark, including jumping to Claw service, I realized that I`m not going to waste more money, time and effort to try to use this service. Imposible to get answers from his support to the dialy technical problems.

On April 1, 2026, I purchased the "CLAW" promotion on GenSpark for $19.99 USD. The promotion explicitly promised access to the tool plus a bonus of 10,000 credits.

My payment was processed successfully (Invoice ND4YA9FJ-0004 / Receipt 2310-6311. However, the 10,000 credits were NEVER added to my account. My balance is currently at zero, and I am unable to use the platform without being forced to buy even more credits, which completely defeats the purpose of the promotion I bought.

I contacted support but only received an automated message saying it could take up to a week for a reply. Taking the customer's money and not delivering the promised credits is unacceptable and constitutes false advertising. I demand my credits to be added immediately, or I will initiate a chargeback with my credit card company for services not rendered.

I subscribed to Genspark Plus specifically because of the "Unlimited AI Chat" feature. It genuinely delivered on that promise for a while — I was running 4+ parallel windows with heavy tasks all day, every day. Productivity was excellent.

Then, over the past few days, something changed. With zero announcement, zero email, zero update to the pricing page — the session limits got dramatically tighter. My workflow now gets cut off mid-task. The 5-hour reset exists, but what you're allowed to use within those 5 hours has been quietly reduced.

The deeper issue: Genspark's terms allow them to change these limits "at any time" to reflect "changes in demand and operating costs." In other words, they can sell you "Unlimited," collect your money, and then silently redefine what unlimited means whenever they want.

This is a textbook bait-and-switch. The word "Unlimited" has a meaning. If you're going to cap it with hidden, undisclosed, variable session windows — don't call it unlimited.

I've contacted support. If they restore the previous limits or provide a clear, public explanation of what the limits actually are, I'll update this review. Until then: buyer beware.

The product has real potential. The trust problem is what will kill it.

Indeed, I really like how powerful it is. It provides a lot of really nice features. In general, I really like it. The downside is that it is REALLY bad in the billing, and the non-existence customer service. I don't know how this company can be successful if the customer service is like crap. They over charge you ( I bought their annual plan, but they charged me double). I have to emailed them a few times before they finally credit me back. They will keep on using up credits (when even some of the features should be free). Just the lack of support/ clarity on how the credits are being used makes me turn away from this company/ I would likely not renew my subscription when the time comes.

Unimited AI chat is an utter LIE.

I purchased a yearly plan a couple of months ago. I decided to buy it because of the unlimited AI Chat claim which is a complete lie. Genspark has been applying AGRESSIVE limits for the past week that make the unlimited AI chats a joke.

For starters, I bought the license under FALSE unlimited claims. If you apply the aggressive 5-hour limit that you are applying, not only you are controlling the amounts of credits a user can use, but also making it unusable, The limit is so low that you can't use it for anything other than a few very basic prompts, that's it.

A complete SCAM, a waste of money and a deception. If Genspark has issues with capacity, then, fix them, but do not deceive users to FALSE claims of "unlimited".

Right now, due to the AGGRESSIVE AI limits, you are better off using a free platform, that would allow a higher number of tokens that a pro plan with Genspark.

The prduct is I genuinely love the Genspark product — it’s powerful and has a lot of potential. Unfortunately, the customer service experience has been the complete opposite. So I upgraded to the Teams plan for $60, I never received the full credits I paid for. After several attempts to get help, I eventually gave up and canceled.

Later, I paid an additional $30 for Genspark Claw, and when I ran out of credits over a week ago, I still couldn’t get a clear answer or a way to purchase more credits. The system simply wouldn’t allow me to add credits, and support never resolved the issue despite multiple attempts. In fact the instructions were wrong

It’s frustrating because the product itself is great — but without reliable support, it becomes unusable. I hope they improve this, because the potential is there.

Ahad Hasan

I'm Pro user and daily im being hit with new limitations which are so extensive that i cant even finish one session worse it hits daily without any heads up

No response from support. Looks like a great product on the surface, but there are serious issues. If support actually bothered to pay attention and do anything, it might have been salvageable. I sent a bug report and two messages to support.... crickets.

Although they promise that you can "unsubscribe" anytime. It will be impossible to cancel your subscription. I tried and they steal stole my money.

If I could only give them no star at all (one star is already way too much). I liked the platform in the beginning but then I finished the credits and tried to upgrade the plan. That is when my nightmares begun. I continued to get error 403 no matter what I did (tried all the solutions indicated online, wrote to them but they never replied). In the end I decided to delete my account as their customer care and support is really bad. And, surprise-surprise, they continued to bill me even if my account was deleted. it seems that I haven to cancel the subscription separately even if my account is deleted. Too bad that I can't login anymore (though I receive the verification code via email to reset my password). This platform has one of the worst user experience and customer care I ever had in my life with a service provider. I sent them another email of course to solve my payment issue but I no reply yet. Stay away from them, there are other AI solutions that are better than this one and for sure have a better customer support (well, it's not difficult at all to have a better customer support than genspark)

I purchased a Pro subscription 27 days ago, but I was not satisfied with the products and requested a cancellation and refund. On March 3rd, they said the refund was being processed, but no money has yet been credited to my bank account. I then sent two emails stating that the refund was not being processed, but received no response. This is definitely a scam company. I can never find anyone to talk to.

bad support, try to cancel my subscription for 2 weeks without respond

I can't use genspark most of the time, because it's very buggy. Genspark is very buggy and most of the time there are errors. Support doesn't give me answers or credits back. I regret paying money to them for a year. Even if it was only $200, for a tool that isn't usable it's just too much.