Gendan Limited Reviews 

463
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I asked Mike at Gendan for some recommendations for diagnostic equipment for several cars I own/maintain. Mike sent a very considered and helpful reply. Unfortunately there was no single device that w... See more

Rated 5 out of 5 stars

Good communication and advice.ordered the 3 vin vcds cable. Super fast delivery, easy to set up. Works a treat. 100% would recommend to future buyers. Faultless transaction 👍

Rated 5 out of 5 stars

First class service- best price anywhere for Hex ezCan controller and was in my hands within 24 hours. One of the items I ordered had been mislabelled- mistakes happen- the correct part was with me... See more

Rated 5 out of 5 stars

Everything 10 star ...product delivery back up . phone call for connection advise ..spot on...being a OAP ex mech.(Now not so quick on the tech)they took time to explain everything in detail I nee... See more

Company details

  1. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

463 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(463)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought multiecuscan for 2018 fiat…

Bought multiecuscan for 2018 fiat motorhome. It's a lot to sort on your laptop. To get it all right. And found the team very helpfull.do my own oil changes, but you need to reset oil light. £300 for an oil change and light reset. So payed for itself on 1st procedure I used it for

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Reasonably pleased and excited

I received two very chewy tasty packets of Haribo from yourselves this morning
Whilst I prefer a nice piece of fruit the afformentioned chews were not welcomed by all who tasted them
Both packets arrived as expected in immaculate condition despite having to endure such a long treacherous journey from the wilds of Wales
However as a loyal returning customer I did expect another layer of bubbles for that extra security but I forgive you this once
ps VCDS arrived too
A BIG thank you to all❤️
L and A😉

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great seller

Everything about my order was fantastic, excellent communication from the start and throughout. Very well packaged and really impressed with the small personal touch. Instructions supplied were fab,made registration with ross_tech so easy that I was up and running within minutes. This is how all companies should treat their customers.👍

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Great products, customer support and delivery.

Service you rarely come across these days. Thank you all at Gendan. Can’t recommend highly enough.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Upgrading my old VCDS cable to HEX - NET

When I noticed my legacy cable was no longer up to the job, I contacted Gendan for advice. They explained all my options in great detail and even advised me to sell my old cable privately which cut the upgrade cost further. Very fast delivery of the new cable. Thank you very much guys. +++++++++++++

10 August 2024
Unprompted review
Rated 3 out of 5 stars

Evasive, why?…

I contacted Gendan with a query regarding one of their products a Foxwell NT530 Full Systems Scanner, and whether this product would do a DPF regeneration on my vehicle which I gave them the model number and year, this was 17 August. I received a reply from Mike West at Gendan on 19 August asking for registration number, which I gave them. I then get a reply listing various other machines with no answer to my original question. I ask the question again and finally get a reply on 20 August listing my cars VIN number and some general information about the product but still no answer to my question and it finally finished with “why do you need to perform a DPF regeneration on your car?” Huh? I wasted 3 days here and I am still none the wiser. Why be so evasive, either yes it does it, or no it does not, would have been fine. When people are being evasive it is usually to hide something. I bought some laptop software from Gendan some years before and found it quite good, so I was a returning customer but to get a direct answer from them was impossible and I have since had to look elsewhere, but thanks’ anyway Gendan.

20 August 2024
Unprompted review
Gendan Limited logo

Reply from Gendan Limited

Hi,
We’re sorry to hear you're disappointed with our service.

Looking back through the email history though, just before 8am on the morning of (Saturday) the 17th, you sent your initial email.

Then 5 minutes later you filled in a diagnostic tool selection query, using a different email address and only giving your first name, so we had no way of knowing it was from the same person.

We replied to your first email on Monday morning, asking for the registration number, so we could look up some more details.
Then early afternoon, we replied to the tool query form (not knowing in this conversation that you wanted DPF coverage) with some tool suggestions.

On Tuesday evening you replied to the first email conversation, but with a reply relating to the second conversation, saying “You have given me an assortment of machines to choose from some of which are above my price bracket, and it is unclear if the lower priced ones will do what I need them to do”. This was naturally confusing considering our reply to the first conversation had only asked for the registration number!

We then checked the coverage (it looks like it will cover it), but asked why you wanted to force a regen, before confirming coverage, as regens are only made available by the engine ECU when certain criteria are met.

Rather than answering the question, you replied with “Ok Mike thanks for the reply. I get the message that it cannot do it”

So, while we hadn’t yet answered your question, it wasn’t due to inaction or evasiveness on our part. You confused matters by replying to one email conversation into another unrelated conversation, and then didn’t answer pertinent questions, which would have allowed us to answer yours.

Rated 5 out of 5 stars

GS911

Gendan great company to deal with giving me confidence to troubleshoot if required, GS911WIFI came well packaged and extremely quickly.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Bought an NT680 pro from Gendan in…

Bought an NT680 pro from Gendan in 2021. I am a serial shed (old car) buyer and home mechanic, and have used the tool hundreds of times on multiple cars to find and trace faults, reset after servicing, you name it.
Had a fault with the micro sd card recently and Grant was so helpful running through the reset and fault finding. (Issue was me replacing with a 128GB card rather than the 16/32GB card it needed.
These guys are so helpful and always quick to get in touch.
5 stars guys, all day, every day. 👍

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very happy with service I experienced from Gendan. Loads of info on the site to make sure you’re selecting the best product for you and delivered extremely quickly!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

Ordered an OBD 2 LX and adapter cable. I wasn't sure if the adapter cable was the correct one for my bike. Emailed GENDAN and got a quick reply from Mike to confirm it was the correct cable. Put an order in Monday afternoon and both items were delivered Tuesday morning. Excellent service and items. Thanks

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent product ucsi - 2100 uni car scan
cheaper then other places
excellent service quick delivery
no problems thanks

1 June 2024
Unprompted review
Rated 5 out of 5 stars

UniCarScan UCSI-2100

I bought this for use with my BMW C400 GT and it is an excellent product. Great service, very fast delivery too! .. oh not to mention the price was cheaper than anywhere else by far, I would definitely recommend Gendan.

24 May 2024
Unprompted review

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