I asked Mike at Gendan for some recommendations for diagnostic equipment for several cars I own/maintain. Mike sent a very considered and helpful reply. Unfortunately there was no single device that w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good communication and advice.ordered the 3 vin vcds cable. Super fast delivery, easy to set up. Works a treat. 100% would recommend to future buyers. Faultless transaction 👍
First class service- best price anywhere for Hex ezCan controller and was in my hands within 24 hours. One of the items I ordered had been mislabelled- mistakes happen- the correct part was with me... See more
Ordered a obd link LX Really quick delivery of a top of the range well priced product and easy to follow instructions to set it up Would recomend genden to anyone
Company details
Information provided by various external sources
Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.
Contact info
Unit 8 Llys Caer Felin, Felinfach, SA5 4HH, Swansea, United Kingdom
- 01792 588002
- sales@gendan.co.uk
- gendan.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased OBD for my Jaguar i-pace
Purchased OBD for my Jaguar i-pace. Its a useful tool to 'see' more detailed info.
Knowledgeable motor vehicle parts and accessorioes provider. Really prompt service and delivery.
Kept very well informed throughout
Kept very well informed throughout. Item arrived very quickly and was well packaged. Everything working perfectly. Would not hesitate to use Gendan again and I highly recommend them. Thank you.
Great company, great product.
My Alfa went into safe mode so I had two options, take it to a garage or get a diagnostic package. Bought the enthusiasts miltiECUscan kit from Gendan after phoning them. They were very helpful on the phone, it arrived quickly but as usual with anything operating on Microsoft software took a couple of calls/Emails to get it running. Again very helpful and got me running within an hour. Tool was brilliant, came with genuine ELM and K-Line interfaces (not dodgy Chinese copies) it diagnosed the fault and vis adjustments options ran a PDF Regen which fixed the problem. Very pleased. Would definitely use this company again.
Quality service from start to finish
So easy to place an order and receive next day delivery as promised
Recommend to anyone looking to purchase diagnostics
GENDAN, Highly recommend
I've purchased Foxwell products before. I've found them to be very reliable, and an absolute must for modern day vehicles.
I have found the staff at Gendan very polite, informative with excellent knowledge of the product. So I have just upgraded my scanner to the I50 TS. Well done lads, keep up the good work!
A great experience from start to finish…
A great experience from start to finish glad i found these guys
Great Service (and prices)
Brilliant service from point of order to actual delivery. Products very competitively priced.
Will definitely use again 👍
Quick holiday-period delivery
Delivered as promised, very quickly, right in middle of holiday period. Very pleased.
Will be ordering again based purely on…
Will be ordering again based purely on the confirmation email and little treat in with my order (that, and the supportive phone service, quick delivery, and pricing of course). 10/10 service
I haven't try the tool yeat however my…
I haven't try the tool yeat however my expierience with Gendan is very positive. Mega quick delivery with step by step order progress. I can trully recommend them as the company know how to make the business and treat customers right.
Its the timing of my interaction with…
Its the timing of my interaction with Gendan that is so fulfilling.
Its the Xmas period and my ever faithful Audi Q7 which i have driven for 158 +K miles just wont start. I need a code reader with a high level of interaction .At this point its too late to hope Santa will bring me one! So at09.30 I phone Gendan less than 60 Seconds later i am speaking to a intelligent and positive young man-08.15 the next day(Saturday) the item is delivered. I do not believe that you can better that. Ps they even kept me informed on its progress. A very big thank you. Fault diagnosed and car working.
Utterly superb service from initial…
Utterly superb service from initial contact to check the Vcd lead worked with my vehicle, instant replies, brilliant humour on delivery update & when product arrived, lovely little gifts inside. 100% recommend this superb company.
Disappointed with company
Bought from them sent me a obdlink Mx that no good on connection with the iPhone paid 130 pounds for it
called within 2 days of receiving item of the connection problem returned got the rma from them so I don’t understand what are they saying did not contact them before? Returned item charged me 10% restocking fees I also emailed obdlink in us they tried but not connection with iPhone
Disappointed with Gendal company and will not recommend this company also added lying did not contact them how did I get the RMA? How it’s not about the 13 pounds anymore it’s a disappointment
Avoid company

Reply from Gendan Limited
Don’t delay
Yes, it could be classed as an expensive purchase, however when you put things into perspective it’s a value for money purchase. Hopefully your vehicle will be reliable and fault free but when it does go wrong it is possible to diagnose the fault simply and effectively with VCDS. You can diagnose accurately without resorting to diagnosis by parts replacement which is very expensive and time consuming. I’ve saved myself time and money in the first diagnostic I’ve carried out on my own vehicle so don’t delay if you have a VAG vehicle get VCDS.
Great technical advice given when…
Great technical advice given when purchasing from these guys. I highly recommend them, after sales is great when I called them with some questions too, very helpful. Thanks guys.
excellent company! VCDS car diagnostic
good price, quick delivery, securely and customer, etc.
Good customer service!
I bought an OBDLink reader, that did not want to work properly with my car (but did work with other cars). The return of the product was handed very professionally with no quibbles.
I would happily buy from them again.
Some companies are really pleasurable…
Some companies are really pleasurable to do business with.
Genden is one of these companies.
Thank you for your help today.
Always great products, and always my number one go to for diagnostics.
A great company to deal with
A great company to deal with.
My wife bought a Fiat 500 and noticed the odometer mileage flashing. Turns out the previous owner had replaced
a faulty speedo but did not get a proxy alignment procedure done. After some internet research I discovered Gendan and used their website to purchase the equipment needed to fix my problem. Unsure of what parts I actually needed I filled out the help section form and I was advised what parts I needed to fix the problem. A special shout out to Mike West who offered great after sales support. I got the flashing odometer fixed and I now own the OBD reader and software in case it is needed for future faults. Still cheaper than going to a Fiat dealer for the fix.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






