I ordered a fan from Amazon which a part was missing. Rather than send it back I contacted the company. Took a bit of toing and froing but eventually they sent out the missing part. If it wasn't for t... See more
Company replied
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Review summary
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Reviews shaping this summary
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items,... See more
Company replied
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
Company replied
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... See more
Company replied
Company details
- Appliance Store
- Countertop Store
- Electrical Appliance Wholesaler
- Electronics Company
- Kitchen Supply Store
- Vacuum Cleaner Store
Written by the company
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contact info
United Kingdom
- geepas.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Geepas UK
Hello Mrs Katrina Begley,
Thank you for your wonderful feedback!
We're delighted to hear that you’re happy with our products and delivery service. Your kind words mean a lot to us and motivate our team to continue providing quality products and excellent customer experiences.
We truly appreciate your support and thank you for choosing Geepas UK!
Kind regards,
Geepas Customer Support
ordered an iron
I ordered an iron on 18th July and I was under the impression I would be getting it next day; as yet I still haven't received it; I find it difficult get in touch with Geepas to find out what is going on with my order.
18 July 2026
Reply from Geepas UK
Hi Ann,
Thank you for your feedback. We sincerely apologise for the delay and inconvenience caused.
We understand your frustration, and one of our customer support agents is actively reviewing your case and working towards a resolution as soon as possible.
Your feedback is important to us, and we appreciate your patience.
Kind regards,
Geepas Customer Support
Great coffee machine
Great coffee machine, and fantastic customer support
16 July 2026
Unprompted review
Reply from Geepas UK
Hi Customer,
Thank you for your wonderful feedback! We're delighted to hear that you’re enjoying your coffee machine and that our customer support team was able to provide a great experience.
We truly appreciate your support!
Kind regards,
Geepas Customer Support
I purchased a coffee machine sadly it…
I purchased a coffee machine sadly it wasn't the one for us ,the staff were wonderful in being helpful and curtious my return and also a very fast refund
12 July 2026
Unprompted review
Reply from Geepas UK
Hi Angela,
Thank you for sharing your experience. We're sorry the coffee machine wasn't the right fit for you, but we're pleased to hear our team was able to assist you with a smooth return and quick refund process.
We truly appreciate your kind words and support.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Eden,
Thank you for your feedback! We're delighted to hear you found our service quick and easy and that you’re impressed with our products.
We appreciate your support!
Kind regards,
Geepas Customer Support
The website was so simple to use and…
The website was so simple to use and very easy to read. The delivery was confirmed very quickly and arrived with no problem at all and the driver was lovely. The product is great. Very pleased. Kills all the bugs!!
18 July 2026
Unprompted review
Reply from Geepas UK
Hi Stephen,
Thank you for your fantastic feedback! We're delighted to hear that you found our website easy to use and that your delivery experience was smooth. We're also pleased to know you're happy with the product and its performance.
We truly appreciate your support!
Kind regards,
Geepas Customer Support
Geepas UK responded very quickly to my…
Geepas UK responded very quickly to my query and guided me through the process.
A very Understanding, personable and efficient service. The parts were then replaced and delivered without any issues.
8 July 2026
Unprompted review
Reply from Geepas UK
Hi Malcolm,
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with our prompt support and that the replacement parts were delivered without any issues. We truly appreciate your kind words and your support.
Kind regards,
Geepas Customer Support
Very affordable Indian brand with good…
Very affordable Indian brand with good quality. Worth for money. But hard to get spare parts.
21 July 2026
Unprompted review
Reply from Geepas UK
Hi Shameem,
Thank you for your valuable feedback. We're delighted to hear that you're pleased with the quality and value of our products.
We also appreciate your comments regarding spare parts availability. Your feedback is important to us and will help us continue improving our products and services.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Ezer ,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with your purchase and that the product is performing well. We truly appreciate your support.
Kind regards,
Geepas Customer Support
I returned an item for refund ..i…
I returned an item for refund ..i followed instructions
No acknowledgement from Western International..I telephoned the customer service number several times no body ever answers left messages to contact me ,emailed ..no reply from them ,
Finally contacted Amazon who have been great and are sorting out my refund
Avoid Weatern Internationl ..
10 July 2026
Unprompted review
Reply from Geepas UK
Hi Customer,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Excellent after service really…
Excellent after service really impressed by the team.
17 July 2026
Unprompted review
Reply from Geepas UK
Hi Manahil,
Thank you for your fantastic feedback. We're delighted to hear that you were impressed with our after-sales service and support. We truly appreciate your kind words and your support.
Kind regards,
Geepas Customer Support
They didn’t done Door delivery still…
They didn’t done Door delivery still Iam waiting for delivery
16 July 2026
Reply from Geepas UK
Dear Sumanth Reddy,
Thank you for your feedback.
We're sorry to hear about your experience. However, according to the delivery records, your order was successfully delivered on 18/07/2026.
If you experienced any issues with the delivery or believe there has been a misunderstanding, please contact our Customer Services team at support@geepas.co.uk with your order details, and we will be happy to investigate and assist you.
Kind regards,
Geepas Customer Support
No response to warranty claim
Followed their instructions online to raise a claim for an item I have registered warranty for. Their own website states a response within 24 hours, it has been two weeks and I am still awaiting any response - having tried across email, Instagram and Facebook. So it wouldn't surprise me if a negative trust pilot review is the only way to get them to move to action.
10 July 2026
Unprompted review
Reply from Geepas UK
Hi Eden,
Thank you for sharing your feedback. We sincerely apologise for the delay and the inconvenience caused.
We understand your frustration and appreciate your patience. One of our customer support agents is actively working on your case and will assist you towards a resolution as soon as possible.
Your feedback is important to us, and we are continuously working to improve our response times and overall customer experience.
Kind regards,
Geepas Customer Support
Using Geepas for the first time
Using Geepas for the first time, I was impressed at the quick delivery! Would use this Company again. Item was packed well and options to return if didn't meet the criteria of the description.
14 July 2026
Reply from Geepas UK
Hi Lesley,
Thank you for your fantastic feedback. We're delighted to hear that your first experience with Geepas was a positive one and that you were pleased with the delivery, packaging, and overall service. We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Excellent purchase
Excellent purchase. Excellent website. Excellent delivery. Excellent product 😁👍
10 July 2026
Reply from Geepas UK
Hi Sam,
Thank you for your fantastic feedback. We're delighted to hear that you had an excellent experience with our website, delivery, and product. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Easy to order and delivered within a…
Easy to order and delivered within a few days.
Now I just have to learn how to use it, but the instructions are very easy to understand
14 July 2026
Reply from Geepas UK
Hi Michael,
Thank you for your fantastic feedback. We're delighted to hear that you found the ordering process easy, your delivery arrived promptly, and the instructions were clear and easy to follow. We truly appreciate your support.
Kind regards,
Geepas Customer Support
The joint near the tap is leaking it…
The joint near the tap is leaking it seems to be common with all Royalford water cans
10 July 2026
Reply from Geepas UK
Hi Rajeev,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Excellent choice
This company provides a vast range of goods that are low and affordable yet very well made would definitely recommend and will use in the future customer service is very good and the delivery is very swift
9 July 2026
Reply from Geepas UK
Hi Marthyb,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with the quality, value, customer service, and fast delivery. Your recommendation means a great deal to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
The item that I bought from you is…
The item that I bought from you is doing the job it was supposed to do delivery was not on time but it was delivered 2 days later than expected
13 July 2026
Reply from Geepas UK
Hi John,
Thank you for taking the time to share your feedback. We're pleased to hear that you're happy with your purchase and that it's performing as expected.
We apologise that your delivery did not arrive on time. Due to exceptionally high seasonal demand, some deliveries took longer than anticipated. We appreciate your patience and thank you for your understanding.
Kind regards,
Geepas Customer Support
Quick delivery and good quality…
Quick delivery and good quality product. Thank you very much
12 July 2026
Reply from Geepas UK
Hi Abdlhadi,
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with the quick delivery and the quality of your purchase. We truly appreciate your support and hope you enjoy your product.
Kind regards,
Geepas Customer Support
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