Gatwickvaletparking Reviews 

Do not use 365 Meet and Greet at Gatwick

The service is total shambles. We have been waiting for 1 hour in the cold after an exhausting flight. They do not even pick up the phone and when you finally get through them, they tell you that they didn't know we've been waiting!!! We will be reporting this to our bank, file a dispute and claim our money back!

I have booked without looking at the reviews as I never had any issues with neet and greet parking in the past!

When I dropped my car in the short stay car park to catch the flight the driver was half an hour late and to top it up he asked me to pay for the parking!! As I was going on holiday I decided to contain my anger and pay so that I can catch my flight.

In the way back I called the company the person answering said that I am early and it will take time to collect the car. I told him that I provided my flight number so there shouldn't be any surprise. I am writing this post an hour after I called the agent, he just mentioned that I will be waiting another hour until the car arrives!!

Please avoid at all cost!!!!! 365 parking - how can LGW give them a license is beyond me!
Might be few pounds cheaper than competitors but they are rude, incompetent and proper 'dodgy' . Waited for our car for 90 minutes being told it's 10-20 minutes away during every phonecall.
Also you need to pay £5 on drop of and pick up - apparently a new rule the airport brought in- absolute shambles! Please, please do not use!!!

Wish I had read all the reviews prior to booking which we usually check but must have failed on this occasion. Please do not book these guys. You will only be left totally frustrated.

We arrived in Gatwick at 17:50 and called 365 Valet at 18:17 to advise that we have collected our luggage. We were told that it would take app 30 to 40 minutes to return the vehicle.
After having waited in the car park for 45 minutes we tried to call the office number on probably 20 occasions to check on progress just to be cut off or the call just ended and nobody available to speak to.

There was another 2 couples waiting with us for the same reasons and tried to get through. There was 1 gentleman who finally managed to get through and speak to somebody and was so kind to check on our behalf only to be told that the driver is on it’s way in our Audi.

The driver arrived app 20 minutes later in an Audi but NOT ours. The keys were swapped by mistake…! The driver was very apologetic and kind (!!) and called the office to check what happened. We said that we want to go with him to the car park where our vehicle was parked to avoid another 45 minute wait. By the time he arrived and made the calls and had to wait for confirmation we had already waited over 2 hours!!! Needless to say how frustrated we were. This is not a Meet & Greet by any standard! If we had booked the normal Gatwick Long Stay car park we would probably have been on our way by 7pm the latest.

Eventually the office agreed to give us a lift back to the car park and our vehicle was returned to us. We left there app 8:50pm. Absolutely unacceptable. And in addition we found our vehicle with an empty bottle and sandwich wrapper obviously left by one of the drivers. Which makes us think where they actually went with the car.

Avoid! Avoid! Avoid! We have requested a full refund or otherwise we will contact Trading Standards.

They trade as 365 Meet and Greet from Gatwick. Do not use. There are so many alternatives. Meant to be a meet and greet service but we waited 45 mins for someone to pick up the car and then over an hour to get it returned. They couldn’t give a damn. Rude and totally unapologetic when they bothered to pick up the phone - every time i calked they just cut off the phone - literally 20 times. A total and utter disgrace.

Lucky to get one star, tbh. If there was an option for no stars I would have chosen it.
Despite calling them, as requested, 30 minutes before I arrived at Gatwick, I had to wait 35 minutes before someone arrived to collect the car. They said that there was no-one there as I had not let them know that I was on my way. I forcibly corrected them...
Had I not been in good time, I might have had to make alternative arrangements to catch my flight.
On arrival back at the airport, I was told that they were very busy and might have to wait 35-40 minutes. After an hour, I chased them, only to be told my car left 5 minutes ago, 55 minutes after I told them that I was ready. Whilst waiting, I got talking to a family whose car had just been left at North Terminal, despite the fact that they had flown into South Terminal.No effort was made to correct the error, they just left the car there and expected the family to make their own way across the airport with all their luggage and small family. They were also left with extra fees to get out of the car park as it had been there a while!
I got a call from the delivery driver to say he would be there in 5-6 minutes. He then said "see you at South Terminal" to which I made it very clear that I was at North Terminal!
My car arrive 80 minutes after I informed them that I had my bags. No apologies, no updates, no service.
You have been warned!

WE DEFINITELY DODGED A BULLET!! We arrived at the short stay car park to be greeted by two male’s in their own clothings. We were asked to park beside the lifts and pay the exit fee and hand over the keys. I asked the employee for the full address of where the car will be held, to be told “let me call my manager”, suddenly a third man appear out of no where and asks what is the issue. He was unable to provide me with a valid address just the post code. He said the car will be staying in various areas and he hasn’t got the information for it.

This whole experience felt so sketchy, we decided to not leave our car with them. After reading all of the reviews I am relived we decided to not go ahead with their services. I would highly recommend to do the same.

UPDATE: as we paid via PayPal, we made a dispute and got our money back within two weeks.

What went wrong ,everything. We rang them 30 mins to arrival at orange car park as requested. We waited and had to ring a further 2 times before they arrived. Then we had to pay £5 for the nurse of the car park.
On our return we phoned ,as requested on arrival only to be told they could not come. We had to hire a taxi and go to where they park the cars. On arrival they wer rude to out cab driver. Secondly one of our cars had been blocked in. Neither of the cars had been cleared of snow.
They are unscrupulous people and i would implore anyone who is thinking of using them NOT TOO. Extremely bad experience .

Ezybook allow unscrupulous parking companies on their booking site 365valet parking , gatwick valet parking beware they have many names and change these online on a regularbasis. Do not book through Ezybook and do not book these companies. You will not get a refund or any satisfaction after being left stranded at Gatwick at the end of your holiday

"365 valet ltd" have put me off every using EXY ever again!
Half a hour before my pick up they told me they would only accept my booking if I made a cash payment of £40 to them. They would not accept card payment.
I told this this was unacceptable and to cancel / refund the parking, but they said they would mark it down as a no show.
Any other option would of cost me significantly more!
Im extremely annoyed with the transaction and feel like I have been scammed!
On top of this they took a hour to drop my car off for the pick up.
EXY need to remove these scammers from there service asap!

What an utter shower of s**te this experience was.

TA 365 Valet Ltd - I now can see the reviews of others and wish I had checked them out before booking. Late and rude when I dropped my car off. And upon my return was told that the car and driver were already at the airport, when in fact the car was there, filthy, and extra 30 miles on the clock and unattended with the keys left of the back wheel. I have had no response to the many complaint emails I have sent. Do not use these cowboys, EVER.

Recommended by compare parking deals. Such a wast of time and money. Typical scam. Paid by card. Told them what flight was returning on and the time. Received the email confirmation. Called them 30 minutes before arriving as requested. Called when arrived as no one waiting for us. Told that they were busy. . Waited over an hour for the driver to arrive. Then had to pay excess parking charges because he was late. On way back from lovely holiday. Called when received baggage as requested. Was told they were exceptionally busy and would be 2-3 hour wait. Unless I wanted to pay the £20 fee and they could be with us in 30 minutes. After a 9 hour flight we just wanted to go home. So agreed to the £20 extra charge. Then waited an hour for driver to arrive. Who refused to hand over the key and parking ticket until the fee was paid in cash. By the time you pay the 2 parking tickets and the extra hidden fee it’s more expensive than the official Gatwick car parks. Supposed to be MEET AND GREET. Definitely not worth the money or the extra waiting times. Also they ripped the dash cam off the windscreen so you cannot check how they drive the car. Which doesn’t leave you feeling confident that the car was driven carefully.

Used this company once car interior looked and smelt liked vagrants had lived in it for a week . No reply to refund communications. Avoid this company like the plague !!!!

My daughters car was smashed up by one of the so called valet drivers causing £3000 worth of damage as he drove it back to her after her holiday in May 2022. She now has had to pay for the damage herself!!! No replies to calls and emails. PLEASE DO NOT USE THEM

Absolutely terrible service from 365 Meet & Greet Gatwick!
Left us waiting over an hour & a half even though we rang when we had our luggage & was told they’d be 25 minutes.
Tried ringing them after an hour and no one would answer. Finally came & no apology, just two men in their own clothes, not professional at all. Had unplugged our dash cam too!
Don’t use this company!

Absolute criminals. I ended up receiving 100 penalty charge because they drove my car through a restricted access lane in Gatwick Airport without paying the drop off charge. That was 10 hours after I handed over my car to them. It might be that they used it for their own purposes. Avoid them at any cost

We've used these guys twice now, and both times we've had to wait both sides (for them to collect the car and for us to). Every time you call the car or the driver is 15 minutes away and it's always longer. 15 minutes can turn into an hour or more and it's not great for the nerves when you've got a flight to get. Customer service needs improving on the phone, but we've also had the car come back caked in mud (under driver seat) and with the airplay playing up, smelling of smoke and more mileage done than necessary.

DISHONEST CRIMINAL ORGANISATION

Don't answer the phone or respond to emails. Took our car somewhere other than secure parking and got a parking ticket. returned it stinking of food and with rubbish all over. Only details we've got are

Jerome Rico PATRICK (registered director @ companies house)
Jamal Shah (manager)

They are fraudulent companies operating parking services in Gatwick and Gatwick management are not doing anything about it. We paid for meet and greet parking and no one showed up, we could have missed our flight and on top of that customers service was appalling within the airport. Parking company goes by different names like ezybook, etc in the end had to pay for long stay parking at last minute which costed another £300. Worst experience ever

Absolutely the worst ever. If you get delayed expect to pay another £20 and wait more than an hour in Nov. Nightmare. Never again