Park and Go Reviews 

This was super. Much cheaper than taking a taxi to the airport and just as quick. The wait time when we returned was less than we would have had to wait for a taxi. We were very impressed and plan to use again.

I used Oakwood parking at Bristol Airport and although I had no issues with parkandgo Oakwood was a different story.

It waa my first time using this company will definitely be my last. While the drop-off was fine, the return pick-up at the airport was absolute chaos and exceptionally poor organization.

​Unlike the drop-off location, the driver stopped at a completely different spot despite there being no other vehicles around, which immediately resulted in a chaotic free-for-all for seats. My wife and 86-year-old mother managed to get on, but while my daughter and I were loading the luggage, the driver filled the van and left us behind in the cold, wet, and windy weather in the early hours of the morning.

​When I calmly told the driver that two family members were already on board but there was no room for us, he completely lost his cool. He shouted at me, claiming it wasn’t his fault, and then proceeded to loudly rant at my wife in front of a full van in a totally unprofessional and aggressive manner.

​Leaving family members stranded—especially an elderly mother separated from her group—and verbally abusing customers is completely unacceptable. Save your money and use a more professional transport company.

i have used them a few times this year, easy to find take good care of your vehicle, transport to airport is 5 mins, drops yopu off outside departures, on arrival back home ring them once throught passport control, they give you very clear instructions as to where pick up point is, using west multi storey at the moment which is 100 yards outside door 2 to the left, they text you the reg of the mini bus its colour and make, straight back to compound where car is waiting outside reception, very good service at superb price, already booked in for December brilliant service guys highly recommend keep up the good service guys my car is only 6 months old with less than 1000 miles on the clock, and 3 times now it has been well looked after, not used on the road, and they respect your vehicle

Booked The Gatwick Valet Parking Company through Park & Go - never again.
Driver did not show for pick up till 30mins later as he admitted he fell asleep.
Was charged more for exit out of car park than started.
Was not impressed by the service and would not use again - AVOID AT ALL COSTS.
He also used friends vehicle to drive around for his personal use and they know as recieved parking ticket!

We waited 90 minutes to be picked up from terminal 5, after 6 phone calls they finally turned up. Tried to double charge for us and 2 other passengers for drop off fees when there was one entry to the airport. I told we aren't paying double. The car park is not secure, so it is a risk to park, anyone can enter

WE USE THEM ALL THE TIME OVER 15 TIMES NEVER HAD ANY ISSUES

Fantastic service.
Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made.

Service is brilliant for ease of drop off and pick up.

Cost is good when compared to onsite airport parking.

Use them a lot and have recommended friends and family.

Safety and speed are superb.

Excellent and Professional Service

I had a very positive experience with Park and Go. From the moment I dropped my car off at the airport until I collected it, their service was professional, reliable, and well organised.

They were there when I arrived to drop off the car and were also there when I returned to collect it, which made the whole process smooth and stress-free. Communication was excellent, and I felt confident that my car was in safe hands throughout.

I really appreciate their professionalism, punctuality, and attention to detail. It’s clear that they take their customers and their vehicles seriously.

Highly recommended! I would definitely use Park and Go again. ⭐⭐⭐⭐⭐

Booking my airport parking through Park & Go couldn't have been easier. The website was simple to use, and when I had a question, I called their customer service team and spoke to a real person straight away—no endless menus or "press 1 for this, press 2 for that."
I'll definitely be booking through Park & Go again. Highly recommended!

I have used Park and Go at Bristol Airport several times, and I've always been very happy with the service.
This year I booked the car park for five days in April, but unfortunately, due to car problems, I was unable to drive to the airport, so I had to amend my booking at short notice. The company have been so responsive in answering queries and very flexible too, enabling me to change the date and also now that I've bought a different car, they have swapped that too really quickly and easily.

Booking through Park and Go was a really positive experience from start to finish. The website was easy to use, and when I needed to contact customer support, they were incredibly helpful, polite, and quick to respond.

It's refreshing to deal with a company that genuinely values its customers and makes the whole booking process straightforward. I was very happy with the service I received and wouldn't hesitate to book with Park and Go again. Highly recommended!

I've booked with Park and Go on numerous occasions, and I genuinely wouldn't consider using anyone else. The booking process is always quick, straightforward, and incredibly easy, making the whole experience completely stress-free from start to finish.

Whenever I've needed assistance, the staff have always been friendly, professional, and more than happy to help. Their excellent customer service really sets them apart.

The car park is well organised, secure, and easy to access, and the entire process runs smoothly every single time. It's clear that customer satisfaction is a priority, and that consistency is why I continue to return. I wouldn't hesitate to recommend Park and Go to anyone looking for reliable, hassle-free airport parking.

You have given Heathrow Meet and Greet 3 stars.
? are you joking.

Theirs is a shocking service. Late, rude and trashed the inside of my car and stole my golf clubs. Do not give this such good reviews without checking.

Excellent online booking experience every time! I've used the service several times now and have never had a single issue. The booking process is always quick, straightforward, and easy to use. Everything is clearly explained, and I receive confirmation almost instantly. On the few occasions I've had questions, they've always been answered quickly and efficiently by the team. Reliable, convenient, and stress-free every time. I wouldn't hesitate to recommend this service to anyone looking for a seamless booking experience.

Shockingly bad with my BMWX5 with them smashed the back of the bumper place poorly lit so didn’t see this at the time but as soon as it left and pulled up at home to unload luggage, I noticed it has been reversed into a post of some sort. I brought this to their attention but they’re trying to just wipe the hands of it because I didn’t check before I left the airport, but the car park is so badly lit. I am now getting a legal team to take them to court as they are trying to wipe their hands of it even though they’re full CCTV footage going in and scanned vehicle and when I have left the car park as well I’m still waiting on CCTV to be sent over to me so I could pass it onto my Solicitor.

First time of using Park & Go. Brilliant, brilliant Meet & Greet service. Cannot rate highly enough. We had many booking changes due to cancelled flights which included change of terminal for outward journey, two changes of arrival times coming home, a change of day and then our final arrival at 1.00am in the morning after a taxi transfer from Birmingham airport to Heathrow as a result of another cancelled SAS flight. All this was accommodated by Adam & his team with professionalism and reassurance that it would be fine…and it was! A huge thank you.

Email as I had touch the wrong date of return, then a lovely lady called me and assured me that my booking would be amended accordingly,within less than 1hr everything was sorted and a new upto date email sent. 1st class service

I have used this company several times in the past, but after my most recent experience I won't be using them again.

We returned from holiday during the recent UK heatwave and arrived at the pickup point, making the required phone call as instructed. Over the next 30 minutes, more and more people arrived and were left waiting. We called several times, as did many of the other customers, and were given various explanations, but the reality was that nobody turned up for half an hour.

During this time, the Airport Tavern minibus arrived, collected passengers, returned, and collected more passengers while we were still standing there waiting.

What made the situation worse was the attitude of the driver when he finally arrived. Rather than apologising for the delay, he proceeded to criticise customers for making complaints. When we pointed out that we had been standing in the heat for 30 minutes, his response was that we should be used to it because we had just come back from a sunny holiday.

After waiting in extreme temperatures, a simple apology would have gone a long way. Instead, customers were spoken to in a dismissive and unprofessional manner.

I genuinely do not understand why someone with such poor customer service skills is put in a customer-facing role. Reliability is important, but so is how customers are treated when things go wrong.

I would rather pay a little extra in future and receive a better standard of service. We are travelling again in October and, thankfully, I have not yet booked my parking. Based on this experience, I will be looking elsewhere.

Easy to book, good price and helpful team, no issues at all.