Official Gatwick Airport Parking Reviews 

20,723
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,723)

4,045 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding 🌟 🌟 🌟 🌟 🌟

Outstanding 🌟 🌟 🌟 🌟 🌟

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dohan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking outstanding and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to park, safe and good value if you book online.

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well.
The only thing is the bus announcement taking you back says you should have a white ticket - but I didn't have one and nor did some other users, is that because we paid online in advance? Anyway, it needs changing.

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Gordon

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to park, safe and good value when pre booked, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy process and convenient

Easy process and convenient. Thank you.

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Marites

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking process easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Incredibly smooth and painless process…

Incredibly smooth and painless process for a good price. Will be doing this again.

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking process smooth and a good price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Very easy to park and get the bus to…

Very easy to park and get the bus to the terminal, our flight back was cancelled and I couldnt find a way to extend the length so ended up paying a fee for the extra time. Also receipt wasn't working on exit and staff very unhelpful when asked how I could get one to be able to claim back

17 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Malcolm

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the service excellent and we look forward to welcoming you back in the future.

Should you wish to arrange for a receipt for your overstay our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

This service was truly excellent

This service was truly excellent, and I would highly recommend it to anyone. The only area that could be improved is clearer guidance around entry and exit procedures. I wasn’t initially aware that my car number plate had already been registered, meaning no physical ticket was required, and this left me a little unsure about the process.

Aside from that, everything was smooth, very reasonably priced, and the facilities were impressive. Overall, a great experience.

15 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Yes I Can by Maruf

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the service excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Always use this parking at Gatwick.

Always use this at Gatwick.

3 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Julie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and that you always use us for your parking, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Decent enough but took ten mins to…

Decent enough but took ten mins to actually find a spot to park. Had to circle 5 levels before we found one.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr Jones

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

convenient and not too expensive

We went to Majorca for a week and it was well worth a little bit of extra money just to be terminal adjacent. It would be helpful though if the car park had those green lights above bays to show you what's available as it was very busy and we were driving around for quite a long time, trying to find a spot.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carol

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All perfect.

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Juan Pablo Melgar Cuellar

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking perfect and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good experience helpful staff easy and…

Good experience helpful staff easy and cheap

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking cheap and the staff helpful, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This was a really good idea and at an…

This was a really good idea and at an ok price. Really near south terminal and drop off was really good. On return , car was ready and a quick getaway

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Keith

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking close to the terminal with good drop off and a quick getaway on return, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

adding a corperate card fee is just…

adding a corperate card fee is just stealing

16 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve incurred a fee when paying for your booking online using your corporate card.

Our aim is for all customers to benefit from competitive pre-booking prices online. The surcharge mentioned reflects additional processing costs for corporate card transactions and complies with UK and EU Regulations, please rest assured it will never exceed the costs incurred by us.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Stress free both on leaving and…

Stress free both on leaving and returning

13 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tracey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking stress free on arrival and departure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The ease and security of parking at…

The ease and security of parking at Gatwick Airport Long Stay is a must for anyone wanting the reassurance plus, ease of getting to the airport via the airport buses. I would not attempt to park anywhere else.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Moira

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Long Stay car park easy and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Midstay parking is a joke

Midstay parking is a joke. My fligh was delayed and charged me for 60GBP extra for 38 minutes late
Crazy DO NOT USE THEM

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Attila

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged an overstay charge payment when returning later than planned to your parking booking.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This website is so easy to use

This website is so easy to use. I wish more sites were like this one!

17 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nicola

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Cheap easy parking at Gatwick.

Cheap easy parking at Gatwick.
process went smoothly pick up bus wait wasn’t too long, collection after holiday was quick and easy.
Very pleased

31 July 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking cheap and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The drop off and pick up was smooth

The drop off and pick up was smooth, easy and efficient. Staff were friendly and helpful.

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Friend of Ted

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the drop off and pickup smooth with friendly staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to use and good value.

Easy to get to and to leave the car, secure parking close to the airport, short transfer to the terminal and regular pickups.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to get to and leave the car park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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